TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Has been very helpful Live expert was fantastic she was very helpful and kind
Date published: 2023-02-22
Rated 4 out of 5 by from Sever Assisting Agents Were Great, some...not so I had questions for which a couple of Tax Expert agents shared their very helpful expertise. I learned that rent due in 2022 that I expect to collect in 2023, could be claimed in my 2022 filing because it's "rental income as it was incurred." This keeps me from having an imbalance in income for these 2 years. Another Tax Expert advised me to seek an answer from the institution where my investment account resides. The agent there, at Charles Schwab, helped me choose from a drop-down menu, for the "states in which Exempt-Interest Dividends” were earned, "more than 1 state." On the not so great side of support, one product support agent with whom I spoke seemed a little too urgent, in speaking with me. She leaped to some conclusions, as she spoke, rather than having the patience to listen to what I was experiencing and answering my questions at a pace I could benefit from.
Date published: 2023-02-22
Rated 5 out of 5 by from IF I CAN USE IT ANYONE CAN VERY EASY TO NAVIGATE. WALKS YOU THROUGH EVERY STEP
Date published: 2023-02-22
Rated 4 out of 5 by from TurboTax still has a few wrinkles I needed help several times while preparing my federal and state returns. One of your people was exemplary, but one was clueless, and the call-back service was unreliable. Also, I wanted the individual return this year and TurboTax forced me to buy the much more expensive product for the self-employed. Fortunately, after a long call with a representative, we corrected the price, mostly.
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax was very helpful. It was simple to file This is my 4th year filing with Turbo Tax. It is fairly simple to follow the steps. The overall cost is acceptable.
Date published: 2023-02-22
Rated 1 out of 5 by from I do not like turbotax I do not like turbo tax. It made me pay and THEN it said my georgia return would be mailed because I haven't filed taxes in 5 years which I have. I switched from TAX ACT and wished I had not. I also could not find any information on line for why it did this.
Date published: 2023-02-22
Rated 5 out of 5 by from TurboTax makes tax filing easy I've used TurboTax for the ninth year. Every filing has been easy.
Date published: 2023-02-22
Rated 5 out of 5 by from Excellent Assistance Filing my taxes with TurboTax was very easy. We sold our house and had to report the Capital Gains...one of their assistance walked me through it step by step! Will definitely use TurboTax in the future too. Great customer service!
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is very user friendly! Step by step instructions with help screens. What more could you ask for?
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is good I had talks with three of the best experts that helped me though the program.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10584
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Has been very helpful Live expert was fantastic she was very helpful and kind
Date published: 2023-02-22
Rated 4 out of 5 by from Sever Assisting Agents Were Great, some...not so I had questions for which a couple of Tax Expert agents shared their very helpful expertise. I learned that rent due in 2022 that I expect to collect in 2023, could be claimed in my 2022 filing because it's "rental income as it was incurred." This keeps me from having an imbalance in income for these 2 years. Another Tax Expert advised me to seek an answer from the institution where my investment account resides. The agent there, at Charles Schwab, helped me choose from a drop-down menu, for the "states in which Exempt-Interest Dividends” were earned, "more than 1 state." On the not so great side of support, one product support agent with whom I spoke seemed a little too urgent, in speaking with me. She leaped to some conclusions, as she spoke, rather than having the patience to listen to what I was experiencing and answering my questions at a pace I could benefit from.
Date published: 2023-02-22
Rated 5 out of 5 by from IF I CAN USE IT ANYONE CAN VERY EASY TO NAVIGATE. WALKS YOU THROUGH EVERY STEP
Date published: 2023-02-22
Rated 4 out of 5 by from TurboTax still has a few wrinkles I needed help several times while preparing my federal and state returns. One of your people was exemplary, but one was clueless, and the call-back service was unreliable. Also, I wanted the individual return this year and TurboTax forced me to buy the much more expensive product for the self-employed. Fortunately, after a long call with a representative, we corrected the price, mostly.
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax was very helpful. It was simple to file This is my 4th year filing with Turbo Tax. It is fairly simple to follow the steps. The overall cost is acceptable.
Date published: 2023-02-22
Rated 1 out of 5 by from I do not like turbotax I do not like turbo tax. It made me pay and THEN it said my georgia return would be mailed because I haven't filed taxes in 5 years which I have. I switched from TAX ACT and wished I had not. I also could not find any information on line for why it did this.
Date published: 2023-02-22
Rated 5 out of 5 by from TurboTax makes tax filing easy I've used TurboTax for the ninth year. Every filing has been easy.
Date published: 2023-02-22
Rated 5 out of 5 by from Excellent Assistance Filing my taxes with TurboTax was very easy. We sold our house and had to report the Capital Gains...one of their assistance walked me through it step by step! Will definitely use TurboTax in the future too. Great customer service!
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is very user friendly! Step by step instructions with help screens. What more could you ask for?
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is good I had talks with three of the best experts that helped me though the program.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10584