TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from payment problem Had payment problem but Rita W helped us out tremendously.
Date published: 2022-04-06
Rated 5 out of 5 by from Great Job but some redundancy on the hand off. The hand off between the first contact and the expert has some redundancy in downloading materials, causeing me to do it twice, other than that it was great.
Date published: 2022-04-06
Rated 5 out of 5 by from Another year using Turbo Tax Second year using made it through some new complex tax forms. Help fron experts was great.
Date published: 2022-04-06
Rated 1 out of 5 by from It's Getting Way Too Expensive I have used Turbo Tax to file my taxes for over a decade. I love the program. It's user friendly, very informative, and has never led me astray. But it has just gotten too expensive. This year the cost exceeded what I can pay to my local tax agent and have them filed by a professional. Unfortunately, due to that reason alone, this will be the last year I use Turbo Tax.
Date published: 2022-04-06
Rated 3 out of 5 by from Disappointed with Turbo Tax There is a flaw on your software program. I was unable to make a change on the return (1095-A) and therefore was not able to e-file my daughters Federal & NY Tax returns. Your support agent tried her best but there is a system glitch and couldn't solve the defect.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Makes Taxes Unintimidating! All the helpful features (expert advise, online chat, community questions and help logs) make completing my own taxes so easy. I am a business owner and do self-employed gig work so my taxes seem complicated, but not with turbo-tax. They ask all the right questions to get my taxes done easily and quickly and without needing a year long accountant. Thank you I totally recommend Turbo Tax to everyone.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax live full session I enjoyed turbo tax life full session. My tax consultant was able to file all my taxes in a timely manner and get me the full refund. He always answered my questions expediently and ensured I got the best service that turbo tax could provide.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax made it stress free It walked me through the process in a very easy to understand step by step process. The "smiley face" "how are you doing?" question that popped up was actually welcomed! It let me take a step back for a second.
Date published: 2022-04-06
Rated 5 out of 5 by from PERFECT FOR OUR NEEDS VERY, VERY EASY TO USE, THANK YOU. TURBO TAX DID THIER HOMEWORK!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo is good old Friend Thmk you for eepimg the basice Thank you for keeping the basic format from past years. It flows from topic to topic well and it is comforting to be using what you already know. I have always had accurate results with Turbo Tax. Keep up the good work. Looking forward to using you again next year.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 10576
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from payment problem Had payment problem but Rita W helped us out tremendously.
Date published: 2022-04-06
Rated 5 out of 5 by from Great Job but some redundancy on the hand off. The hand off between the first contact and the expert has some redundancy in downloading materials, causeing me to do it twice, other than that it was great.
Date published: 2022-04-06
Rated 5 out of 5 by from Another year using Turbo Tax Second year using made it through some new complex tax forms. Help fron experts was great.
Date published: 2022-04-06
Rated 1 out of 5 by from It's Getting Way Too Expensive I have used Turbo Tax to file my taxes for over a decade. I love the program. It's user friendly, very informative, and has never led me astray. But it has just gotten too expensive. This year the cost exceeded what I can pay to my local tax agent and have them filed by a professional. Unfortunately, due to that reason alone, this will be the last year I use Turbo Tax.
Date published: 2022-04-06
Rated 3 out of 5 by from Disappointed with Turbo Tax There is a flaw on your software program. I was unable to make a change on the return (1095-A) and therefore was not able to e-file my daughters Federal & NY Tax returns. Your support agent tried her best but there is a system glitch and couldn't solve the defect.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Makes Taxes Unintimidating! All the helpful features (expert advise, online chat, community questions and help logs) make completing my own taxes so easy. I am a business owner and do self-employed gig work so my taxes seem complicated, but not with turbo-tax. They ask all the right questions to get my taxes done easily and quickly and without needing a year long accountant. Thank you I totally recommend Turbo Tax to everyone.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax live full session I enjoyed turbo tax life full session. My tax consultant was able to file all my taxes in a timely manner and get me the full refund. He always answered my questions expediently and ensured I got the best service that turbo tax could provide.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax made it stress free It walked me through the process in a very easy to understand step by step process. The "smiley face" "how are you doing?" question that popped up was actually welcomed! It let me take a step back for a second.
Date published: 2022-04-06
Rated 5 out of 5 by from PERFECT FOR OUR NEEDS VERY, VERY EASY TO USE, THANK YOU. TURBO TAX DID THIER HOMEWORK!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo is good old Friend Thmk you for eepimg the basice Thank you for keeping the basic format from past years. It flows from topic to topic well and it is comforting to be using what you already know. I have always had accurate results with Turbo Tax. Keep up the good work. Looking forward to using you again next year.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 10576