TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use Easy to use and understand, which is critical after 2 years of a pandemic, policy changes, personal struggles, etc.
Date published: 2022-03-06
Rated 5 out of 5 by from Great Awesome greats service fast easy great always understanding
Date published: 2022-03-06
Rated 3 out of 5 by from 2021 Experience was much diminished over previous I've used Turbo Tax for almost 15 years. This year's was the worst experience I've had in a long time. In an effort to keep things simple, Turbo Tax just glossed over or skipped over items based on my prior year returns that I actually needed to change. It was difficult to figure out where in the process to intervene. Turbo Tax seems to retain some secret assumptions about you as a filer you cannot access and correct. I also couldn't find how to directly edit the forms to correct or override a few things that it insisted on populating incorrectly based on these weird assumptions. Still I give 3 stars because I was still able to complete my taxes including some complex income scenarios and multi-state split residency issues in only a matter of hours. I just wish Turbo Tax would still provide some more advanced or lower level access to the forms as an accessible option. It may be there but the online help and tools couldn't figure out what I was asking to direct me to it. Hope this is just a blip and TT is back in shining form next year.
Date published: 2022-03-06
Rated 4 out of 5 by from Crypto Currency Input Not Clear Instructions for reporting cryptocurrency were not clear, weather direct download of filling out the 8946 or 199 forms
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is a great Tax tool I've used Turbo Tax for several years now. It works very well and is easy to use.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is awesome I have been using TurboTax for over 17 years and I love it. Very easy and if you need details, it is very easy to research information.
Date published: 2022-03-06
Rated 5 out of 5 by from Fast and easy Help us extremely considering it was our first time
Date published: 2022-03-06
Rated 5 out of 5 by from Simple and Helpful Instructions are very easy to follow and if you make a mistake it is easy to go back and re-enter. Did this from the comfort of my home. Love it!
Date published: 2022-03-06
Rated 5 out of 5 by from So easy to use I like the walk through every aspect and the reviews the program does to insure that all needed info is entered and entered properly.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is easy and very detailed. Am always surprised with the number of situations covered by Turbotax to ensure the highest refund, and the convenience of having data imported every year from the previous year saves much time during preparation,
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 10572
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Easy to use and understand, which is critical after 2 years of a pandemic, policy changes, personal struggles, etc.
Date published: 2022-03-06
Rated 5 out of 5 by from Great Awesome greats service fast easy great always understanding
Date published: 2022-03-06
Rated 3 out of 5 by from 2021 Experience was much diminished over previous I've used Turbo Tax for almost 15 years. This year's was the worst experience I've had in a long time. In an effort to keep things simple, Turbo Tax just glossed over or skipped over items based on my prior year returns that I actually needed to change. It was difficult to figure out where in the process to intervene. Turbo Tax seems to retain some secret assumptions about you as a filer you cannot access and correct. I also couldn't find how to directly edit the forms to correct or override a few things that it insisted on populating incorrectly based on these weird assumptions. Still I give 3 stars because I was still able to complete my taxes including some complex income scenarios and multi-state split residency issues in only a matter of hours. I just wish Turbo Tax would still provide some more advanced or lower level access to the forms as an accessible option. It may be there but the online help and tools couldn't figure out what I was asking to direct me to it. Hope this is just a blip and TT is back in shining form next year.
Date published: 2022-03-06
Rated 4 out of 5 by from Crypto Currency Input Not Clear Instructions for reporting cryptocurrency were not clear, weather direct download of filling out the 8946 or 199 forms
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is a great Tax tool I've used Turbo Tax for several years now. It works very well and is easy to use.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is awesome I have been using TurboTax for over 17 years and I love it. Very easy and if you need details, it is very easy to research information.
Date published: 2022-03-06
Rated 5 out of 5 by from Fast and easy Help us extremely considering it was our first time
Date published: 2022-03-06
Rated 5 out of 5 by from Simple and Helpful Instructions are very easy to follow and if you make a mistake it is easy to go back and re-enter. Did this from the comfort of my home. Love it!
Date published: 2022-03-06
Rated 5 out of 5 by from So easy to use I like the walk through every aspect and the reviews the program does to insure that all needed info is entered and entered properly.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is easy and very detailed. Am always surprised with the number of situations covered by Turbotax to ensure the highest refund, and the convenience of having data imported every year from the previous year saves much time during preparation,
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 10572