TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use. Step by step questions makes it so easy to understand and use.
Date published: 2022-03-21
Rated 5 out of 5 by from Thorough This family of programs is thorough and accurate. I would appreciate simpler explanations in certain help screens, but for basic tax filings it is terrific.
Date published: 2022-03-21
Rated 5 out of 5 by from Easy to do Taxes with Turbo My experience with Turbotax was positive. I was able to work with both tax experts and felt comfortable sharing my situation with everyone involved. Jeffery and Scholastica were very helpful with preparing my taxes and making sure I got a refund. Only downside is that I thought I qualified for the 0 dollar taxes but ended up paying more than expected but I am happy to pay because last year I did my taxes on my own and I messed up so knowing that they reviewed and prepared my taxes made me feel more secure.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo Tax is Great turbo tax is the best to get it done right and fast, but cheaper options are available.
Date published: 2022-03-21
Rated 5 out of 5 by from Thanks TurboTax I wasn’t able to access previous years documents and a tax expert was able to easily navigate me through the process of retrieval. Very pleased!
Date published: 2022-03-21
Rated 5 out of 5 by from Good Product Used for 4 years without a problem and will continue to use.
Date published: 2022-03-21
Rated 3 out of 5 by from TURBO TAX IS A CHALLENGE FOR SENIORS Since I could not open the turbo tax disc purchased at office max, as I have been able to for the past 9 years, I had to do the return online. It seemed much more difficult and complicated than in previous years. (I used to do taxes for H&R Block so I have had a lot of tax prep experience.
Date published: 2022-03-21
Rated 5 out of 5 by from Full Service Tax filing experience I had filed with full service Turbo Tax last year and was very happy with the work that the accountant Jennifer did. Initially Turbo Tax randomly assigned me to a different person. Continuity in my accountant is important to me. I am glad that TurboTax found the same accountant as last year full service. I think she did a great job. IMPORTANT: TurboTax should offer an option to full service customers to continue working with the same person as previous year at the start of Tax season.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo tax is great This was my first time using Turbo tax and I couldn't believe how easy it was.
Date published: 2022-03-21
Rated 4 out of 5 by from Can be improved Let me check a box that will let me start typing in payors rather than taking me through the download steps three times before asking if I want to enter the information manually. Let me see a list of past payors and charities. As it is, I entered some manually before seeing that they were already in the form (it did ask at the start, but that didn't carry through to the actual entry of amounts). It seems as if older versions didn't have this issue. Let me pre-select the state return I want to use before starting my federal return. You can give me the option to change it later.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 10566
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. Step by step questions makes it so easy to understand and use.
Date published: 2022-03-21
Rated 5 out of 5 by from Thorough This family of programs is thorough and accurate. I would appreciate simpler explanations in certain help screens, but for basic tax filings it is terrific.
Date published: 2022-03-21
Rated 5 out of 5 by from Easy to do Taxes with Turbo My experience with Turbotax was positive. I was able to work with both tax experts and felt comfortable sharing my situation with everyone involved. Jeffery and Scholastica were very helpful with preparing my taxes and making sure I got a refund. Only downside is that I thought I qualified for the 0 dollar taxes but ended up paying more than expected but I am happy to pay because last year I did my taxes on my own and I messed up so knowing that they reviewed and prepared my taxes made me feel more secure.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo Tax is Great turbo tax is the best to get it done right and fast, but cheaper options are available.
Date published: 2022-03-21
Rated 5 out of 5 by from Thanks TurboTax I wasn’t able to access previous years documents and a tax expert was able to easily navigate me through the process of retrieval. Very pleased!
Date published: 2022-03-21
Rated 5 out of 5 by from Good Product Used for 4 years without a problem and will continue to use.
Date published: 2022-03-21
Rated 3 out of 5 by from TURBO TAX IS A CHALLENGE FOR SENIORS Since I could not open the turbo tax disc purchased at office max, as I have been able to for the past 9 years, I had to do the return online. It seemed much more difficult and complicated than in previous years. (I used to do taxes for H&R Block so I have had a lot of tax prep experience.
Date published: 2022-03-21
Rated 5 out of 5 by from Full Service Tax filing experience I had filed with full service Turbo Tax last year and was very happy with the work that the accountant Jennifer did. Initially Turbo Tax randomly assigned me to a different person. Continuity in my accountant is important to me. I am glad that TurboTax found the same accountant as last year full service. I think she did a great job. IMPORTANT: TurboTax should offer an option to full service customers to continue working with the same person as previous year at the start of Tax season.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo tax is great This was my first time using Turbo tax and I couldn't believe how easy it was.
Date published: 2022-03-21
Rated 4 out of 5 by from Can be improved Let me check a box that will let me start typing in payors rather than taking me through the download steps three times before asking if I want to enter the information manually. Let me see a list of past payors and charities. As it is, I entered some manually before seeing that they were already in the form (it did ask at the start, but that didn't carry through to the actual entry of amounts). It seems as if older versions didn't have this issue. Let me pre-select the state return I want to use before starting my federal return. You can give me the option to change it later.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 10566