TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Won't use again! won't use again after many years of using this service. the consumer is tricked into using premium service and very hard to remove and when filing it's not disclosed there is an 39 fee to have the service taken out of your return. Once it's accepted you cant remove the fee. Very deceptive. Not good customer service!
Date published: 2022-02-18
Rated 4 out of 5 by from Awessom Live Expert super service. So comfortable site and helpful
Date published: 2022-02-18
Rated 5 out of 5 by from Finds things I would never find on my own BUT... TurboTax did a good job on a complex return (I retired partway through year and had a lot forms); it found some things I would not have thought of. However, ~$25 to efile for state return seems out of line. I mailed mine, as usual. And the program is not set up to make this easy. It should be an option right on the file page, not just "efile now" and "I'll do it later". There should be "Print for mailing return" option right there.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is great. It was good but to start with I started filling on the 14th and it just now on the 18th let me do the final step. But now it's good I hope.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax Took the Stress Away I usually get my taxes done by a professional, but this year I had no real estate to write off nor did I liquidate 401k, etc., so I took on the filing myself and it was easy and I got a refund. Thank God!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is excellent! Very easy to use especially if you're familiar with preparing taxes and knowledgeable of taxes.
Date published: 2022-02-18
Rated 3 out of 5 by from turbo tax is expensive!! Way Too expensive! May use other service next year
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Great i love doing my taxes with turbo tax it is the greatest tool
Date published: 2022-02-18
Rated 3 out of 5 by from Turbo tax was difficult It was a headache, couldn't get advanced loan, so now have to wait, and put me in a tight situation.i don't think I'll use turbo tax again
Date published: 2022-02-18
Rated 5 out of 5 by from Easy to use Using Turbo tax has been easy to get the answer to questions while in the product. Had to wait for all the forms that were needed to be added before filing.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10565
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Won't use again! won't use again after many years of using this service. the consumer is tricked into using premium service and very hard to remove and when filing it's not disclosed there is an 39 fee to have the service taken out of your return. Once it's accepted you cant remove the fee. Very deceptive. Not good customer service!
Date published: 2022-02-18
Rated 4 out of 5 by from Awessom Live Expert super service. So comfortable site and helpful
Date published: 2022-02-18
Rated 5 out of 5 by from Finds things I would never find on my own BUT... TurboTax did a good job on a complex return (I retired partway through year and had a lot forms); it found some things I would not have thought of. However, ~$25 to efile for state return seems out of line. I mailed mine, as usual. And the program is not set up to make this easy. It should be an option right on the file page, not just "efile now" and "I'll do it later". There should be "Print for mailing return" option right there.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is great. It was good but to start with I started filling on the 14th and it just now on the 18th let me do the final step. But now it's good I hope.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax Took the Stress Away I usually get my taxes done by a professional, but this year I had no real estate to write off nor did I liquidate 401k, etc., so I took on the filing myself and it was easy and I got a refund. Thank God!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is excellent! Very easy to use especially if you're familiar with preparing taxes and knowledgeable of taxes.
Date published: 2022-02-18
Rated 3 out of 5 by from turbo tax is expensive!! Way Too expensive! May use other service next year
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Great i love doing my taxes with turbo tax it is the greatest tool
Date published: 2022-02-18
Rated 3 out of 5 by from Turbo tax was difficult It was a headache, couldn't get advanced loan, so now have to wait, and put me in a tight situation.i don't think I'll use turbo tax again
Date published: 2022-02-18
Rated 5 out of 5 by from Easy to use Using Turbo tax has been easy to get the answer to questions while in the product. Had to wait for all the forms that were needed to be added before filing.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10565