TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to use I couldn't change the way I wanted to pay after selecting to pay with refund
Date published: 2021-02-21
Rated 4 out of 5 by from Simplified Taxes Was worried when i was told that the state rejected my claim but it ended up being a software update. Very helpful i didnt have to figure that out myself.
Date published: 2021-02-21
Rated 1 out of 5 by from Nightmarish Experience Didn't import last year's taxes like it used to. Questions were not nearly as clear as last year. Didn't even ask for my SSA-1099, has to keep looking around until it randomly popped up (thank goodness, no idea where it even was). Worst of all, forced me to sign/commit to using them upfront, without finding out later on that they only allow payment through auto-deduction from my return...which of course they charge $40 for. Total joke! They also have a part where they ask you to upgrade, after previously telling you that I had to upgrade because of my HSA. I almost selected that as if it were the same upgrade only to find out it was an additional one...always trying to make extra money off of me. I will NEVER use TurboTax again!
Date published: 2021-02-21
Rated 1 out of 5 by from I won't be using turbotax again next year I had completed the federal return, and moved onto the state. About halfway through the state return I realized my federal return number suddenly went up by $1500. I went back and reviewed, and the software had changed my spouses W-2 and put it under my name and social security. It also changed all the bank account interest information around. I had to go back and fix everything, and again then it actually removed a W-2. I went through it 4 times, and again just before filing to make sure it was correct. Then Turbotax (not the state of California) rejected my state review due to an "update to their software" which may have added more deductions. It did not, but I had to go back through the process of filing again. Awful software, and I will be looking elsewhere next year for something more straightforward. Oh, one final thing. The first time I tried to post a review (before I had to file for the second time with this process) it stated it could not post a one-star review because it "detected" add blocking. This software is a joke.
Date published: 2021-02-21
Rated 3 out of 5 by from Its good but has a glitch when filing stocks There was an error when filing dividends and stock trading info and what not but an expert commented on how to avoid it but its still an issue that needs to be resolved. Here's their answer in case you run across the error as well: "The error messaging you are seeing with regard to the wash sale entries is a result of automatic rounding of the number imported from your broker or typed in by you. If the wash sale adjustment is $0.49 or less, then it is automatically rounded to zero. This type of rounding is allowed by the IRS. Unfortunately, zero is not a valid value for this field -- thus the error message. To resolve the issue, you can edit each individual transaction and delete the amount entered in the wash sale adjustment if it is $0.49 or less. This will clear the error message. To do this, you will need to revisit the input section for the Form 1099-B transactions. Use the following steps: On the top row of the TurboTax online screen, click on Search (or for CD/downloaded TurboTax locate the search box in the upper right corner) This opens a box where you can type in “1099-B” and click the magnifying glass (or for CD/downloaded TurboTax, click Find) The search results will give you an option to “Jump to 1099-B” Click on the blue “Jump to 1099-B” link Click Edit beside the institution name Click Edit beside each transaction that contains a wash sale adjustment amount of $0.49 or less Delete the wash sale adjustment amount and click Done"
Date published: 2021-02-21
Rated 5 out of 5 by from great way to do your taxes easy to follow steps makes filing your taxes easy and in your home you dont have to go any where.
Date published: 2021-02-21
Rated 2 out of 5 by from A normally great experience turned sour I've always used turbo tax but this years return was a pain. If an import of information failed, TT forced me to enter the information manually. I was not able to go back to download the info online. I had a difficult time removing accounts and reconciling the info that should have been imported automatically. Very frustrating
Date published: 2021-02-21
Rated 2 out of 5 by from Glitches I have been a turbo tax costumer for almost a decade. Taxes are always frustrating, but this year especially so. Several glitches caused undue stress. A dependent was deleted as I was about to file and early on the wrong category was input (not by me!) into box 12 in a W2 and told us that we owed $20,000+. It was also hard to input some mortgage information. I think that I spent 3 times as long as I should have making sure everything was correct.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax great experience live tax help great help was needed
Date published: 2021-02-21
Rated 5 out of 5 by from You have simplified my life! It was easy to follow and what I didn't understand, I used to chat for help. I love that you update the platform to reflect changes to tax law yearly. You provide a great service for those of us who do not complicated finances.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 10550
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use I couldn't change the way I wanted to pay after selecting to pay with refund
Date published: 2021-02-21
Rated 4 out of 5 by from Simplified Taxes Was worried when i was told that the state rejected my claim but it ended up being a software update. Very helpful i didnt have to figure that out myself.
Date published: 2021-02-21
Rated 1 out of 5 by from Nightmarish Experience Didn't import last year's taxes like it used to. Questions were not nearly as clear as last year. Didn't even ask for my SSA-1099, has to keep looking around until it randomly popped up (thank goodness, no idea where it even was). Worst of all, forced me to sign/commit to using them upfront, without finding out later on that they only allow payment through auto-deduction from my return...which of course they charge $40 for. Total joke! They also have a part where they ask you to upgrade, after previously telling you that I had to upgrade because of my HSA. I almost selected that as if it were the same upgrade only to find out it was an additional one...always trying to make extra money off of me. I will NEVER use TurboTax again!
Date published: 2021-02-21
Rated 1 out of 5 by from I won't be using turbotax again next year I had completed the federal return, and moved onto the state. About halfway through the state return I realized my federal return number suddenly went up by $1500. I went back and reviewed, and the software had changed my spouses W-2 and put it under my name and social security. It also changed all the bank account interest information around. I had to go back and fix everything, and again then it actually removed a W-2. I went through it 4 times, and again just before filing to make sure it was correct. Then Turbotax (not the state of California) rejected my state review due to an "update to their software" which may have added more deductions. It did not, but I had to go back through the process of filing again. Awful software, and I will be looking elsewhere next year for something more straightforward. Oh, one final thing. The first time I tried to post a review (before I had to file for the second time with this process) it stated it could not post a one-star review because it "detected" add blocking. This software is a joke.
Date published: 2021-02-21
Rated 3 out of 5 by from Its good but has a glitch when filing stocks There was an error when filing dividends and stock trading info and what not but an expert commented on how to avoid it but its still an issue that needs to be resolved. Here's their answer in case you run across the error as well: "The error messaging you are seeing with regard to the wash sale entries is a result of automatic rounding of the number imported from your broker or typed in by you. If the wash sale adjustment is $0.49 or less, then it is automatically rounded to zero. This type of rounding is allowed by the IRS. Unfortunately, zero is not a valid value for this field -- thus the error message. To resolve the issue, you can edit each individual transaction and delete the amount entered in the wash sale adjustment if it is $0.49 or less. This will clear the error message. To do this, you will need to revisit the input section for the Form 1099-B transactions. Use the following steps: On the top row of the TurboTax online screen, click on Search (or for CD/downloaded TurboTax locate the search box in the upper right corner) This opens a box where you can type in “1099-B” and click the magnifying glass (or for CD/downloaded TurboTax, click Find) The search results will give you an option to “Jump to 1099-B” Click on the blue “Jump to 1099-B” link Click Edit beside the institution name Click Edit beside each transaction that contains a wash sale adjustment amount of $0.49 or less Delete the wash sale adjustment amount and click Done"
Date published: 2021-02-21
Rated 5 out of 5 by from great way to do your taxes easy to follow steps makes filing your taxes easy and in your home you dont have to go any where.
Date published: 2021-02-21
Rated 2 out of 5 by from A normally great experience turned sour I've always used turbo tax but this years return was a pain. If an import of information failed, TT forced me to enter the information manually. I was not able to go back to download the info online. I had a difficult time removing accounts and reconciling the info that should have been imported automatically. Very frustrating
Date published: 2021-02-21
Rated 2 out of 5 by from Glitches I have been a turbo tax costumer for almost a decade. Taxes are always frustrating, but this year especially so. Several glitches caused undue stress. A dependent was deleted as I was about to file and early on the wrong category was input (not by me!) into box 12 in a W2 and told us that we owed $20,000+. It was also hard to input some mortgage information. I think that I spent 3 times as long as I should have making sure everything was correct.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax great experience live tax help great help was needed
Date published: 2021-02-21
Rated 5 out of 5 by from You have simplified my life! It was easy to follow and what I didn't understand, I used to chat for help. I love that you update the platform to reflect changes to tax law yearly. You provide a great service for those of us who do not complicated finances.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 10550