TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is good Fast process, easy steps, excellant guidness, and much more
Date published: 2022-02-19
Rated 1 out of 5 by from Tubotax CD Terrible. It is 2/19 and I still cannot efile my returns due to Turbotax issues. Then the description of the efile failure is unintelligible.
Date published: 2022-02-19
Rated 3 out of 5 by from Investment section too confusing It was generally fine. I have simple return except for the investment part which is hardly exotic either. I got stuck in a loop in that section. I do not know why it did not download the 1099B from Vanguard at the same time as it downloaded the 1099DIV. I had to switch to the sate return to get out of the loop. There were also questions like "do you need to file form XXX". I would expect Turbo Tax to help me decide that by asking appropriate questions rather than leaving me to say yes or no.
Date published: 2022-02-19
Rated 3 out of 5 by from Humans Helped / Pictures Hurt I have been using TurboTax for many years. This year, I used the feature that lets you take and upload a picture of your W2. After submitting all information and going through all the review phases, I could not figure out why I owed Wisconsin $5000+ in taxes. I paid to get human help and they figured out that TurboTax had labeled my state taxes as Utah and my wife's state taxes as Vermont. Thus, they did not think I had paid any Wisconsin taxes. I am grateful for the human help and the $3,000+ refund I received (net change of $8,000). I wish the picture option was not offered if it is flawed. I also wish did not have to pay that $100 to get help identifying a TurboTax error.
Date published: 2022-02-19
Rated 5 out of 5 by from Very easy Was able to do everything on my phone and I took me less than 30 mim
Date published: 2022-02-19
Rated 5 out of 5 by from Wow. Been using for years. Been using for years. Been using for years. I wanted to leave a nice review. However, it's frustrating I can't use my own actual nickname for my nickname because someone else has it.. it's not a username. So it shouldn't matter. Then my review wasn't "long enough". So here is a longer one. I actually do enjoy the service a Lot, but being picky on reviews like this is really silly.
Date published: 2022-02-19
Rated 5 out of 5 by from Great product! I've been using for years - very satisfied! Every possibility is checked and there are written explanations any time you request for an item.
Date published: 2022-02-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO USE, LIKED THAT THEY REVIEWED AND HELPED ME MAKE CORRECTIONS AND LOOKED FOR EVERY TAX BREAK I COULD QUALIFY FOR
Date published: 2022-02-19
Rated 5 out of 5 by from Been using TurboTax for years - love it!! Been using TurboTax for years - .will continue to use
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo tax makes filing super easy They ask all the pertinent questions, and provide the pertinent calculations
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10537
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is good Fast process, easy steps, excellant guidness, and much more
Date published: 2022-02-19
Rated 1 out of 5 by from Tubotax CD Terrible. It is 2/19 and I still cannot efile my returns due to Turbotax issues. Then the description of the efile failure is unintelligible.
Date published: 2022-02-19
Rated 3 out of 5 by from Investment section too confusing It was generally fine. I have simple return except for the investment part which is hardly exotic either. I got stuck in a loop in that section. I do not know why it did not download the 1099B from Vanguard at the same time as it downloaded the 1099DIV. I had to switch to the sate return to get out of the loop. There were also questions like "do you need to file form XXX". I would expect Turbo Tax to help me decide that by asking appropriate questions rather than leaving me to say yes or no.
Date published: 2022-02-19
Rated 3 out of 5 by from Humans Helped / Pictures Hurt I have been using TurboTax for many years. This year, I used the feature that lets you take and upload a picture of your W2. After submitting all information and going through all the review phases, I could not figure out why I owed Wisconsin $5000+ in taxes. I paid to get human help and they figured out that TurboTax had labeled my state taxes as Utah and my wife's state taxes as Vermont. Thus, they did not think I had paid any Wisconsin taxes. I am grateful for the human help and the $3,000+ refund I received (net change of $8,000). I wish the picture option was not offered if it is flawed. I also wish did not have to pay that $100 to get help identifying a TurboTax error.
Date published: 2022-02-19
Rated 5 out of 5 by from Very easy Was able to do everything on my phone and I took me less than 30 mim
Date published: 2022-02-19
Rated 5 out of 5 by from Wow. Been using for years. Been using for years. Been using for years. I wanted to leave a nice review. However, it's frustrating I can't use my own actual nickname for my nickname because someone else has it.. it's not a username. So it shouldn't matter. Then my review wasn't "long enough". So here is a longer one. I actually do enjoy the service a Lot, but being picky on reviews like this is really silly.
Date published: 2022-02-19
Rated 5 out of 5 by from Great product! I've been using for years - very satisfied! Every possibility is checked and there are written explanations any time you request for an item.
Date published: 2022-02-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO USE, LIKED THAT THEY REVIEWED AND HELPED ME MAKE CORRECTIONS AND LOOKED FOR EVERY TAX BREAK I COULD QUALIFY FOR
Date published: 2022-02-19
Rated 5 out of 5 by from Been using TurboTax for years - love it!! Been using TurboTax for years - .will continue to use
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo tax makes filing super easy They ask all the pertinent questions, and provide the pertinent calculations
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10537