TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Eric L Turbo tax is very easy and convenient to use. No issues or difficulties with the program.
Date published: 2021-02-19
Rated 5 out of 5 by from great job Easy to use and they can answer any questions you may have
Date published: 2021-02-19
Rated 2 out of 5 by from ACCEPTABLE FOUND IT DIFFICULT. HAD PURCHASED BUT NEVER ABLE TO GET CREDIT. COULD NOT ENTER STOCK TRANSACTIONS PROPERLY. DAY TRADING VALUES TOO HIGH. HAVE VOLUNTEERED DOING TAXES 15 YEARS. WITHOUT THAT EXPERIENCE WOULD HAVE REQUIRED HELP. PHONE CONVERSATIONS COULD NOT SOLVE STOCK ISSUE.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! Turbo Tax is a good thing. Thanks for everything. You made tax time enjoyable.
Date published: 2021-02-19
Rated 5 out of 5 by from So Simple Even Seniors Can Do It -)) Nice because one doesn't have to go line by line but, simply answer the questions asked. First time users have to enter answers asked so as to get your information and I suspect next year Turbo Tax will have all of this information and be able to auto file it for you without asking questions for it.
Date published: 2021-02-19
Rated 2 out of 5 by from MANDITORY UPGRADED SERVICE I wanted just the bare minimum basic service. Through out the entire process it asks if you'd like to upgrade. I marked "do not upgrade" every time and when it came time to file, I was charged for the premium package and there was no way to opt out of it. Very annoying.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing experience filing taxes Outstanding experience. Simplified for average users.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is better than the competition. Good product, works as expected. I did not need customer service, a bit on the expensive side. I like not having to install on my computer. Reason I used this product is that H&R Block had poor customer service, inferior product which would not install on my computer and required too many phone calls and wait time to get help. I will probably continue to use this product in the future.
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax Missed Handled NYS & Local Pension My NY State return was rejected. Had to update and rework my NYS Return because TurboTax deducted the NYS & Local Employees Retirement System pension twice on form IT-201. Pretty obvious error that was introduced in the 2020 version.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax was Average Some of the screens did not flow. Kept having issues saying the SS # was wrong but could not change it, had to start all over to get rid of the error
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10535
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Eric L Turbo tax is very easy and convenient to use. No issues or difficulties with the program.
Date published: 2021-02-19
Rated 5 out of 5 by from great job Easy to use and they can answer any questions you may have
Date published: 2021-02-19
Rated 2 out of 5 by from ACCEPTABLE FOUND IT DIFFICULT. HAD PURCHASED BUT NEVER ABLE TO GET CREDIT. COULD NOT ENTER STOCK TRANSACTIONS PROPERLY. DAY TRADING VALUES TOO HIGH. HAVE VOLUNTEERED DOING TAXES 15 YEARS. WITHOUT THAT EXPERIENCE WOULD HAVE REQUIRED HELP. PHONE CONVERSATIONS COULD NOT SOLVE STOCK ISSUE.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! Turbo Tax is a good thing. Thanks for everything. You made tax time enjoyable.
Date published: 2021-02-19
Rated 5 out of 5 by from So Simple Even Seniors Can Do It -)) Nice because one doesn't have to go line by line but, simply answer the questions asked. First time users have to enter answers asked so as to get your information and I suspect next year Turbo Tax will have all of this information and be able to auto file it for you without asking questions for it.
Date published: 2021-02-19
Rated 2 out of 5 by from MANDITORY UPGRADED SERVICE I wanted just the bare minimum basic service. Through out the entire process it asks if you'd like to upgrade. I marked "do not upgrade" every time and when it came time to file, I was charged for the premium package and there was no way to opt out of it. Very annoying.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing experience filing taxes Outstanding experience. Simplified for average users.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is better than the competition. Good product, works as expected. I did not need customer service, a bit on the expensive side. I like not having to install on my computer. Reason I used this product is that H&R Block had poor customer service, inferior product which would not install on my computer and required too many phone calls and wait time to get help. I will probably continue to use this product in the future.
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax Missed Handled NYS & Local Pension My NY State return was rejected. Had to update and rework my NYS Return because TurboTax deducted the NYS & Local Employees Retirement System pension twice on form IT-201. Pretty obvious error that was introduced in the 2020 version.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax was Average Some of the screens did not flow. Kept having issues saying the SS # was wrong but could not change it, had to start all over to get rid of the error
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10535