TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Too Complex and Buggy This year's TurboTax is the worst version I've ever worked with and filled with little bugs that have you going in circles for days. Several entries were deleted (not by me) making me do them over. Other entries were added (not by me) making me delete them. Again, and again. The 'interview' style has become so convoluted. Instead of being able to just go in there and fix the numbers you need to fix, you have to sit through all the questions again. Then it refers to numbers that don't make sense, and with no way to see where they come from. My taxes are slightly more complex than normal (wife is normal, I am self-employed), but we've had no issues for several years. This year's version just ensures we will never use TurboTax again.
Date published: 2021-02-27
Rated 5 out of 5 by from Super Easy Takes less than an hour. Very easy and self-explanatory
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax makes it easy! I use Turbo Tax every year! It is the best tax product out there and I am a professional Bookkeeper!
Date published: 2021-02-27
Rated 4 out of 5 by from Solid, if not increasingly pricier over the years. I've been using TurboTax for some time now, and it's been good in giving me confidence while filing. However, I've noticed that each year the cost to file with TurboTax has increased, and at times I have considered using another software. Time will tell.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo tax easy to use but, the disclosers are hard to understand.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Great Simple easy to navigate didn’t even need help from the live representative but glad it was an option
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is so easy to use! Turbo Tax is so easy to use. It anticipates questions I might have on each section of my tax return and provides me with detailed information to help inform decisions I need to make. It is set up aligned to the forms we receive to enter into the tax sections. While I love it, I wish it was a little less expensive.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Easy to work with. It makes preparing and filing the Federal and State tax returns relatively easy. I will tell my family and friends how smooth it was to use.
Date published: 2021-02-27
Rated 5 out of 5 by from Upgrade to T.T. Live Deluxe - worth the money We decided to upgrade this year since we had some life changes due to Covid-19. Several weeks ago, it looked like we were going to owe some money so we consulted with an expert to help us. Once we initiated contact, someone called us immediately to answer our questions. The first consultant was able to share her screen with us and show us exactly what we needed to fill out. Additionally, she advised us that the 8915-E form (Qualified Disaster due to COVID-19) was not yet available. She let us know to check back on Feb. 24th. The form became available yesterday finally and the information she gave us allowed us to get a decent refund and avoid paying taxes this year! 2. Once we filled out the 8915-E form, we contacted another agent to double check to make sure we qualified for this tax credit. He called us back within 1 minute and assured us that we did qualify for it. 3. Finally, we had a consultant look over our taxes once we were done to verify that everything looked good. We received an email back within two hours stating that our tax return looked great! In my opinion, T.T. Deluxe is worth the money!
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome No problems just follow the directions.Then you will get it done.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10532
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Too Complex and Buggy This year's TurboTax is the worst version I've ever worked with and filled with little bugs that have you going in circles for days. Several entries were deleted (not by me) making me do them over. Other entries were added (not by me) making me delete them. Again, and again. The 'interview' style has become so convoluted. Instead of being able to just go in there and fix the numbers you need to fix, you have to sit through all the questions again. Then it refers to numbers that don't make sense, and with no way to see where they come from. My taxes are slightly more complex than normal (wife is normal, I am self-employed), but we've had no issues for several years. This year's version just ensures we will never use TurboTax again.
Date published: 2021-02-27
Rated 5 out of 5 by from Super Easy Takes less than an hour. Very easy and self-explanatory
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax makes it easy! I use Turbo Tax every year! It is the best tax product out there and I am a professional Bookkeeper!
Date published: 2021-02-27
Rated 4 out of 5 by from Solid, if not increasingly pricier over the years. I've been using TurboTax for some time now, and it's been good in giving me confidence while filing. However, I've noticed that each year the cost to file with TurboTax has increased, and at times I have considered using another software. Time will tell.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo tax easy to use but, the disclosers are hard to understand.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Great Simple easy to navigate didn’t even need help from the live representative but glad it was an option
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is so easy to use! Turbo Tax is so easy to use. It anticipates questions I might have on each section of my tax return and provides me with detailed information to help inform decisions I need to make. It is set up aligned to the forms we receive to enter into the tax sections. While I love it, I wish it was a little less expensive.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Easy to work with. It makes preparing and filing the Federal and State tax returns relatively easy. I will tell my family and friends how smooth it was to use.
Date published: 2021-02-27
Rated 5 out of 5 by from Upgrade to T.T. Live Deluxe - worth the money We decided to upgrade this year since we had some life changes due to Covid-19. Several weeks ago, it looked like we were going to owe some money so we consulted with an expert to help us. Once we initiated contact, someone called us immediately to answer our questions. The first consultant was able to share her screen with us and show us exactly what we needed to fill out. Additionally, she advised us that the 8915-E form (Qualified Disaster due to COVID-19) was not yet available. She let us know to check back on Feb. 24th. The form became available yesterday finally and the information she gave us allowed us to get a decent refund and avoid paying taxes this year! 2. Once we filled out the 8915-E form, we contacted another agent to double check to make sure we qualified for this tax credit. He called us back within 1 minute and assured us that we did qualify for it. 3. Finally, we had a consultant look over our taxes once we were done to verify that everything looked good. We received an email back within two hours stating that our tax return looked great! In my opinion, T.T. Deluxe is worth the money!
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome No problems just follow the directions.Then you will get it done.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10532