TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is wonderful! I have used turbo tax for many years. I am very happy with the service.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but with flaws Overall a good experience, but I would like to upload 1095-B from the Charles Schwab account I have. Even with help from turbotax support it was not possible to upload the form. I had a pdf copy on my hard disk which I downloaded from Charles Schwab, but there is no way to upload a pdf. Turbotax forces you to go through Charles Schwab, who doesn't seem to have the right interface with Turbotax. This could be easily solved if TT allowed uploading of the 1095-B pdf file. This used to be a provided functionality in previous TT versions, but it was removed in favor of the flaky process you have now. Not an improvement.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is great! I had wonderful help on the chat line and by phone with Joseph, Miguel and Dave.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but can be better There are still spots where it is hard to figure out what to do. The Help Center could be set up more definitively. I have turbotax Deluxe, a mortgage, a home equity loan, and a couple of stocks. Yet it still pushes me for an upgrade when I think Deluxe should be enough
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax IS AWESOME!! I started out doing it myself but my husband and I got ourselves into a bit of a tax mess this year first time ever. I decided to let Turbo Tax live handle it and the amount we have to pay is much less than I was getting. I am very happy. Also didn't know IRS has a payoff plan and that is also very helpful.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is a truly great income tax program I had a problem with Turbo Tax bringing up schedule 8812 randomly. I called Turbo Tax and they Shayna called me back. It took a bit of time but she was able to help me as the program needed me to answer by putting a 0 in the entry that it kept bringing up. After that, schedule 8812 disappeared and my taxes were able to be completed.
Date published: 2022-04-03
Rated 4 out of 5 by from I\Job well done My first experience went well. I hit a few snags, but was easily and quickly resolved.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax is so user friendly! Each year the programmers make the experience easier and easier! The fact that simple tax forms are filed for free make the experience even better! Thank you TurboTax!
Date published: 2022-04-03
Rated 5 out of 5 by from Yes, Turbo Tax is Awesome Over 20 years using Turbo Tax it has been very easy to do my taxes, fast, accurate, and with the biggest refund every year.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax made it easy to file I got all the information I needed for my questions, and it was great that last year's return got imported
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 10530
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is wonderful! I have used turbo tax for many years. I am very happy with the service.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but with flaws Overall a good experience, but I would like to upload 1095-B from the Charles Schwab account I have. Even with help from turbotax support it was not possible to upload the form. I had a pdf copy on my hard disk which I downloaded from Charles Schwab, but there is no way to upload a pdf. Turbotax forces you to go through Charles Schwab, who doesn't seem to have the right interface with Turbotax. This could be easily solved if TT allowed uploading of the 1095-B pdf file. This used to be a provided functionality in previous TT versions, but it was removed in favor of the flaky process you have now. Not an improvement.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is great! I had wonderful help on the chat line and by phone with Joseph, Miguel and Dave.
Date published: 2022-04-03
Rated 4 out of 5 by from Good but can be better There are still spots where it is hard to figure out what to do. The Help Center could be set up more definitively. I have turbotax Deluxe, a mortgage, a home equity loan, and a couple of stocks. Yet it still pushes me for an upgrade when I think Deluxe should be enough
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax IS AWESOME!! I started out doing it myself but my husband and I got ourselves into a bit of a tax mess this year first time ever. I decided to let Turbo Tax live handle it and the amount we have to pay is much less than I was getting. I am very happy. Also didn't know IRS has a payoff plan and that is also very helpful.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is a truly great income tax program I had a problem with Turbo Tax bringing up schedule 8812 randomly. I called Turbo Tax and they Shayna called me back. It took a bit of time but she was able to help me as the program needed me to answer by putting a 0 in the entry that it kept bringing up. After that, schedule 8812 disappeared and my taxes were able to be completed.
Date published: 2022-04-03
Rated 4 out of 5 by from I\Job well done My first experience went well. I hit a few snags, but was easily and quickly resolved.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax is so user friendly! Each year the programmers make the experience easier and easier! The fact that simple tax forms are filed for free make the experience even better! Thank you TurboTax!
Date published: 2022-04-03
Rated 5 out of 5 by from Yes, Turbo Tax is Awesome Over 20 years using Turbo Tax it has been very easy to do my taxes, fast, accurate, and with the biggest refund every year.
Date published: 2022-04-03
Rated 4 out of 5 by from Turbo Tax made it easy to file I got all the information I needed for my questions, and it was great that last year's return got imported
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 10530