TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from turbo is awesome! Barbara is fabulous, great person and I recommend her highest quality of service and her dedication, turbo is the place to be.
Date published: 2023-02-24
Rated 5 out of 5 by from happy with all the help Rayshell was so helpful!!!! definitely recommend asking for her.
Date published: 2023-02-24
Rated 5 out of 5 by from A great experience, painless and easy I had stopped using my previous accountant for a variety of reasons and decided that I would try Turbo Tax. However, I really like the idea of someone who is an expert doing the return. I started with Alicia, who spent a considerable amount of time on the phone with me on a Sunday. She was able to advise me of any additional paperwork I might need. When it turned out that I had some additional needs not covered by her expertise, she reassigned me. Christina took over. She messaged me in advance, and despite being called away from work on the day of my phone appointment, she spoke with me briefly and advised me that she needed some additional documents. She did not feel that we needed to spend more time on the phone, so, after I uploaded the documents, she worked on it overnight and messaged me the next morning. She was good about messaging and responded promptly. Both women were friendly, efficient, professional and helpful. I feel that it was money well spent.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is really good Very helpful probably couldn't have done it without them
Date published: 2023-02-24
Rated 4 out of 5 by from Turbo Tax is great Valorie was the live agent who helped us through our taxes. She was amazing
Date published: 2023-02-24
Rated 4 out of 5 by from Live Support was FANTASTIC! PRICE TOO HIGH!!!! The live support representative was great! she was very upbeat and answered my issue. my problem with the price, IT IS NOT WHAT YOU WILL PAY. TURBOTAX ADDS AN ADDITIONAL FEE OF $39 FOR PROCESSING!!!!
Date published: 2023-02-24
Rated 5 out of 5 by from Great Tool to use for filling Tax The consultants did a great job in helping to navigate some of the challenges I had.
Date published: 2023-02-24
Rated 5 out of 5 by from Did what I needed it to do Process was simple and easy to walk thru. I really liked that I had the ability to see in depth why a certain credit was taken or not taken, or how you arrived at the math you did when calculating income, credits, etc.
Date published: 2023-02-24
Rated 4 out of 5 by from Sneaky Fees For the most part, e-filing is pretty easy with TurboTax. And I love how fast and efficient the Live Help assistants are. But, the ads I get through my email for TurboTax makes it seem like e-filing will be “free” or discounted, but the fees piled on do add up. I started with just $44 for the Max benefits and ended up having to pay roughly $170 in fees at the end. It’s annoying how all these packages just pop up, and inorder for me to proceed would be for me to upgrade.
Date published: 2023-02-24
Rated 2 out of 5 by from TurboTax is Okay Beware, they always have surprise fees by the time you reach the end.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10529
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo is awesome! Barbara is fabulous, great person and I recommend her highest quality of service and her dedication, turbo is the place to be.
Date published: 2023-02-24
Rated 5 out of 5 by from happy with all the help Rayshell was so helpful!!!! definitely recommend asking for her.
Date published: 2023-02-24
Rated 5 out of 5 by from A great experience, painless and easy I had stopped using my previous accountant for a variety of reasons and decided that I would try Turbo Tax. However, I really like the idea of someone who is an expert doing the return. I started with Alicia, who spent a considerable amount of time on the phone with me on a Sunday. She was able to advise me of any additional paperwork I might need. When it turned out that I had some additional needs not covered by her expertise, she reassigned me. Christina took over. She messaged me in advance, and despite being called away from work on the day of my phone appointment, she spoke with me briefly and advised me that she needed some additional documents. She did not feel that we needed to spend more time on the phone, so, after I uploaded the documents, she worked on it overnight and messaged me the next morning. She was good about messaging and responded promptly. Both women were friendly, efficient, professional and helpful. I feel that it was money well spent.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is really good Very helpful probably couldn't have done it without them
Date published: 2023-02-24
Rated 4 out of 5 by from Turbo Tax is great Valorie was the live agent who helped us through our taxes. She was amazing
Date published: 2023-02-24
Rated 4 out of 5 by from Live Support was FANTASTIC! PRICE TOO HIGH!!!! The live support representative was great! she was very upbeat and answered my issue. my problem with the price, IT IS NOT WHAT YOU WILL PAY. TURBOTAX ADDS AN ADDITIONAL FEE OF $39 FOR PROCESSING!!!!
Date published: 2023-02-24
Rated 5 out of 5 by from Great Tool to use for filling Tax The consultants did a great job in helping to navigate some of the challenges I had.
Date published: 2023-02-24
Rated 5 out of 5 by from Did what I needed it to do Process was simple and easy to walk thru. I really liked that I had the ability to see in depth why a certain credit was taken or not taken, or how you arrived at the math you did when calculating income, credits, etc.
Date published: 2023-02-24
Rated 4 out of 5 by from Sneaky Fees For the most part, e-filing is pretty easy with TurboTax. And I love how fast and efficient the Live Help assistants are. But, the ads I get through my email for TurboTax makes it seem like e-filing will be “free” or discounted, but the fees piled on do add up. I started with just $44 for the Max benefits and ended up having to pay roughly $170 in fees at the end. It’s annoying how all these packages just pop up, and inorder for me to proceed would be for me to upgrade.
Date published: 2023-02-24
Rated 2 out of 5 by from TurboTax is Okay Beware, they always have surprise fees by the time you reach the end.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10529