TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Declination of Quality the last ten Years I realize Intuit doesn't write tax laws, but it has become so complex with late-year changes that many forms, particularly for states, have become simple database entry sheets rather than a guided service. It is still up to the filer to make determinations and calculations. When I engaged with live help twice this year, it was poor. In prior years I received helpful, dedicated services of a CPA. This year, I was cut off once, and then the two times I spoke with someone they had a hard time communicating and gave incorrect answers to questions on residency and prorated taxes. They were perfectly friendly, but I would rather competence over cordiality.
Date published: 2022-04-09
Rated 5 out of 5 by from It Works Turbo Tax makes completing taxes as painless as possible. It asks the questions, you answer, and it does the work of navigating and completing all the government's convoluted tax forms.
Date published: 2022-04-09
Rated 2 out of 5 by from Problems continue year after year. Too many 1099 income statements needed to be repeated several times. Also getting information from investment companies did not proceed automatically. ALSO entering estimated taxes continues to require digging into the program. Considering the number of investors who file estimated taxes it should be much more prominent.
Date published: 2022-04-09
Rated 5 out of 5 by from excellent even with an accountant degree turbotax was extremely helpful updating all the new tax laws i didnt know.i have used turbotax the last 25 years & would be lost without it.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is FANTASTIC!!! 3 years going and seems to get better every year. Quick, Accurate, and best of all FREE!! l love TurboTax!!
Date published: 2022-04-09
Rated 1 out of 5 by from Not Worth the Extra Cost I have done my taxes on TurboTax myself for years. It's intuitive and easy. By going to TurboTax Live this year because things changed so much for taxes, I thought it would be quicker and easier. It was the opposite. It took over a week, I didn't get anything that I couldn't have gotten with doing them myself, and I couldn't even pay with a credit card through TurboTax.
Date published: 2022-04-09
Rated 4 out of 5 by from Woo-hoo for Turbotax Great experience, easy to use. Very detailed and helpful. It saves us a lot of time at tax season.
Date published: 2022-04-09
Rated 5 out of 5 by from I like Turbo Tax. Excellent Stuff Every Year Fast and easy. Just like every year and I have used it for over 8 years.
Date published: 2022-04-09
Rated 4 out of 5 by from I will use Turbo Tax again! I appreciate the ability to talk with a CPA and Tax attorneys at my convenience. The Tax Specialists could be better.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Is Great! I have been using Turbo Tax for many years and it just keeps getting better and easier to use every year. Entering information has become easier and more direct. The "walk me through" steps ask the right questions. I will continue to use it for many years to come.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 10506
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Declination of Quality the last ten Years I realize Intuit doesn't write tax laws, but it has become so complex with late-year changes that many forms, particularly for states, have become simple database entry sheets rather than a guided service. It is still up to the filer to make determinations and calculations. When I engaged with live help twice this year, it was poor. In prior years I received helpful, dedicated services of a CPA. This year, I was cut off once, and then the two times I spoke with someone they had a hard time communicating and gave incorrect answers to questions on residency and prorated taxes. They were perfectly friendly, but I would rather competence over cordiality.
Date published: 2022-04-09
Rated 5 out of 5 by from It Works Turbo Tax makes completing taxes as painless as possible. It asks the questions, you answer, and it does the work of navigating and completing all the government's convoluted tax forms.
Date published: 2022-04-09
Rated 2 out of 5 by from Problems continue year after year. Too many 1099 income statements needed to be repeated several times. Also getting information from investment companies did not proceed automatically. ALSO entering estimated taxes continues to require digging into the program. Considering the number of investors who file estimated taxes it should be much more prominent.
Date published: 2022-04-09
Rated 5 out of 5 by from excellent even with an accountant degree turbotax was extremely helpful updating all the new tax laws i didnt know.i have used turbotax the last 25 years & would be lost without it.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is FANTASTIC!!! 3 years going and seems to get better every year. Quick, Accurate, and best of all FREE!! l love TurboTax!!
Date published: 2022-04-09
Rated 1 out of 5 by from Not Worth the Extra Cost I have done my taxes on TurboTax myself for years. It's intuitive and easy. By going to TurboTax Live this year because things changed so much for taxes, I thought it would be quicker and easier. It was the opposite. It took over a week, I didn't get anything that I couldn't have gotten with doing them myself, and I couldn't even pay with a credit card through TurboTax.
Date published: 2022-04-09
Rated 4 out of 5 by from Woo-hoo for Turbotax Great experience, easy to use. Very detailed and helpful. It saves us a lot of time at tax season.
Date published: 2022-04-09
Rated 5 out of 5 by from I like Turbo Tax. Excellent Stuff Every Year Fast and easy. Just like every year and I have used it for over 8 years.
Date published: 2022-04-09
Rated 4 out of 5 by from I will use Turbo Tax again! I appreciate the ability to talk with a CPA and Tax attorneys at my convenience. The Tax Specialists could be better.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Is Great! I have been using Turbo Tax for many years and it just keeps getting better and easier to use every year. Entering information has become easier and more direct. The "walk me through" steps ask the right questions. I will continue to use it for many years to come.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 10506