TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great product! TurboTax Deluxe works well for me year after year.
Date published: 2022-03-28
Rated 1 out of 5 by from Incorrect taxes. Would have overpaid taxes by $$$$ Did not take tax credits for taxes paid to other states into account correctly. I caught this, gave up and paid a tax preparer who saved me several thousand dollars. Software is also intentionally a pain to use. Turbo tax is just trying to upsell you to their "expert advice" service so they do not try to make it nice to use.
Date published: 2022-03-28
Rated 5 out of 5 by from Great I've been using turbo tax for several years. This is the first year that I used full service. It was nice to just scan my documents and hand them off to a professional.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax has been easy to use and dependable I have used Turbo Tax for years It is a dependable product. step by step instructions work
Date published: 2022-03-28
Rated 4 out of 5 by from TurboTax Deluxe Charges to E-File State Return I purchased TurboTax Deluxe with the State software included. Then when I went to E-file my state return, TurboTax charged me an additional $25 to E-file the state tax return. This is after you already paid more for the deluxe version which includes 1 state. You should be able to file your state return for free if you already paid for the state software. I will use a different tax software package next year if Turbo Tax continues the this practice.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is much improved Turbo Tax is much improved this year and with the simple tutorial it walks you through everything that you need to enter and verify and the e-filing process is simpler and faster than ever.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Super Easy@ Easy to use. Tax prep assistants and experts are helpful and reply promptly.
Date published: 2022-03-28
Rated 5 out of 5 by from Used TurboTax for over 5 years I have used TurboTax for multiple and like its ease of use and the online documentation when I have questions
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Fantastic Could not do taxes without this program. It handles rental property and unusual deductions with ease -- after you learn how the program works! Been using it for decades, and could not manage the required forms without this program.
Date published: 2022-03-28
Rated 5 out of 5 by from EASY FILING Great experience - easy to use. Had to contact tax experts three times. First experience with an expert through chat was not at all satisfactory, and I was given inaccurate information. However, my second chat resulted in a telephone call, and my expert was incredibly helpful, and worked with me to get the problem resolved. Chatted with another expert right before filing; even though wait was prolonged, the expert was able to answer my question quickly and accurately.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 10503
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great product! TurboTax Deluxe works well for me year after year.
Date published: 2022-03-28
Rated 1 out of 5 by from Incorrect taxes. Would have overpaid taxes by $$$$ Did not take tax credits for taxes paid to other states into account correctly. I caught this, gave up and paid a tax preparer who saved me several thousand dollars. Software is also intentionally a pain to use. Turbo tax is just trying to upsell you to their "expert advice" service so they do not try to make it nice to use.
Date published: 2022-03-28
Rated 5 out of 5 by from Great I've been using turbo tax for several years. This is the first year that I used full service. It was nice to just scan my documents and hand them off to a professional.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax has been easy to use and dependable I have used Turbo Tax for years It is a dependable product. step by step instructions work
Date published: 2022-03-28
Rated 4 out of 5 by from TurboTax Deluxe Charges to E-File State Return I purchased TurboTax Deluxe with the State software included. Then when I went to E-file my state return, TurboTax charged me an additional $25 to E-file the state tax return. This is after you already paid more for the deluxe version which includes 1 state. You should be able to file your state return for free if you already paid for the state software. I will use a different tax software package next year if Turbo Tax continues the this practice.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is much improved Turbo Tax is much improved this year and with the simple tutorial it walks you through everything that you need to enter and verify and the e-filing process is simpler and faster than ever.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Super Easy@ Easy to use. Tax prep assistants and experts are helpful and reply promptly.
Date published: 2022-03-28
Rated 5 out of 5 by from Used TurboTax for over 5 years I have used TurboTax for multiple and like its ease of use and the online documentation when I have questions
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Fantastic Could not do taxes without this program. It handles rental property and unusual deductions with ease -- after you learn how the program works! Been using it for decades, and could not manage the required forms without this program.
Date published: 2022-03-28
Rated 5 out of 5 by from EASY FILING Great experience - easy to use. Had to contact tax experts three times. First experience with an expert through chat was not at all satisfactory, and I was given inaccurate information. However, my second chat resulted in a telephone call, and my expert was incredibly helpful, and worked with me to get the problem resolved. Chatted with another expert right before filing; even though wait was prolonged, the expert was able to answer my question quickly and accurately.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 10503