TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281631 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax still solid Turbo Tax is a solid, helpful tax prep software for companies that don't need to hire expensive tax preparers. Big omission in the California state return is that there is no R&D credit form. You have to fill in the form manually and then add the # everywhere manually. This credit has been available to take since 2015 and yet no form 6 years later
Date published: 2021-10-10
Rated 5 out of 5 by from Turbo Tax is EXCELLENT!! Turbo Tax is easy to use, convenient and so very helpful to me. Turbo Tax answers all my questions thoroughly and effectively. Turbo Tax is a great resource for completing and filing your taxes.
Date published: 2021-10-10
Rated 5 out of 5 by from TruboTax is wonderful!! Consulted with one of TurboTax's professionals and got the answers I needed on the spot.
Date published: 2021-10-10
Rated 1 out of 5 by from So Frustrating! Live help was not worth it. I paid extra to get the very last detail completed. Chatted with 3 experts in 40 minutes, they all simply ended the chat without helping. Finally got a phone call, she was very helpful, I completed the detail. Turns out it just needed a zero to be entered because I was not eligible for that deduction. Wow, free e-file is sooo much better, clearer and FREE. I paid 170.00 extra to find out that turbo tax was asking me for a number I didn't even need to provide.
Date published: 2021-10-10
Rated 5 out of 5 by from Good value product first time user and was very instructive and explained.
Date published: 2021-10-10
Rated 5 out of 5 by from Turbo Tax Makes Life Better Turbo Tax has always made taxes easy to self- file, affordable, and eased my fears of doing something incorrectly. I've used it for years, and have absolutely no intentions of leaving their service anytime in the future.
Date published: 2021-10-10
Rated 5 out of 5 by from Turbo Tax was easy to use The expert was knowledgeable and nice very patience .
Date published: 2021-10-10
Rated 5 out of 5 by from Great experience. Quick and easy. Very Thorough. Helpful hints and great guidance.
Date published: 2021-10-10
Rated 5 out of 5 by from The live help was awesome! We talked to five different people and each one was very nice. We were disconnected several times but kept at it. Lindsey helped us understand the QBI issue and it was very satisfying to have it explained clearly. Antonesha B. was the last person we spoke with and she figured out the final piece of the puzzle!
Date published: 2021-10-10
Rated 4 out of 5 by from Mostly easy to use, with some bugs Most of the filing was easy, but some things were quite difficult - - The Search window does not render properly. Can't type anything and have to restart Turbotax each time search is clicked. - The amount paid with the tax extension does not register, even though it shows up properly in the turbotax UI. This is a bug. It has to be manually entered in the appropriate schedule, and finding out which schedule to use had to be done outside Turbotax - The online help is helpful for the most basic use cases - otherwise it is not helpful and can even be totally useless, by recommending you to use the search feature. The information provided by users in the forum is far more useful. - Filing a tax extension had to be done outside the software
Date published: 2021-10-10
All TurboTax® Offerings Reviews - Page 106
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax still solid Turbo Tax is a solid, helpful tax prep software for companies that don't need to hire expensive tax preparers. Big omission in the California state return is that there is no R&D credit form. You have to fill in the form manually and then add the # everywhere manually. This credit has been available to take since 2015 and yet no form 6 years later
Date published: 2021-10-10
Rated 5 out of 5 by from Turbo Tax is EXCELLENT!! Turbo Tax is easy to use, convenient and so very helpful to me. Turbo Tax answers all my questions thoroughly and effectively. Turbo Tax is a great resource for completing and filing your taxes.
Date published: 2021-10-10
Rated 5 out of 5 by from TruboTax is wonderful!! Consulted with one of TurboTax's professionals and got the answers I needed on the spot.
Date published: 2021-10-10
Rated 1 out of 5 by from So Frustrating! Live help was not worth it. I paid extra to get the very last detail completed. Chatted with 3 experts in 40 minutes, they all simply ended the chat without helping. Finally got a phone call, she was very helpful, I completed the detail. Turns out it just needed a zero to be entered because I was not eligible for that deduction. Wow, free e-file is sooo much better, clearer and FREE. I paid 170.00 extra to find out that turbo tax was asking me for a number I didn't even need to provide.
Date published: 2021-10-10
Rated 5 out of 5 by from Good value product first time user and was very instructive and explained.
Date published: 2021-10-10
Rated 5 out of 5 by from Turbo Tax Makes Life Better Turbo Tax has always made taxes easy to self- file, affordable, and eased my fears of doing something incorrectly. I've used it for years, and have absolutely no intentions of leaving their service anytime in the future.
Date published: 2021-10-10
Rated 5 out of 5 by from Turbo Tax was easy to use The expert was knowledgeable and nice very patience .
Date published: 2021-10-10
Rated 5 out of 5 by from Great experience. Quick and easy. Very Thorough. Helpful hints and great guidance.
Date published: 2021-10-10
Rated 5 out of 5 by from The live help was awesome! We talked to five different people and each one was very nice. We were disconnected several times but kept at it. Lindsey helped us understand the QBI issue and it was very satisfying to have it explained clearly. Antonesha B. was the last person we spoke with and she figured out the final piece of the puzzle!
Date published: 2021-10-10
Rated 4 out of 5 by from Mostly easy to use, with some bugs Most of the filing was easy, but some things were quite difficult - - The Search window does not render properly. Can't type anything and have to restart Turbotax each time search is clicked. - The amount paid with the tax extension does not register, even though it shows up properly in the turbotax UI. This is a bug. It has to be manually entered in the appropriate schedule, and finding out which schedule to use had to be done outside Turbotax - The online help is helpful for the most basic use cases - otherwise it is not helpful and can even be totally useless, by recommending you to use the search feature. The information provided by users in the forum is far more useful. - Filing a tax extension had to be done outside the software
Date published: 2021-10-10
All TurboTax® Offerings Reviews - Page 106