TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax was great! Turbotax was quick and easy!!! Super helpful and easy going. Straight to the point but with respect and kindness!
Date published: 2022-04-01
Rated 5 out of 5 by from Simple and quick Jed was very helpful in making sure I had dotted my “i’s” and crossed my “t’s.” I feel confident my forms were prepped correctly.
Date published: 2022-04-01
Rated 5 out of 5 by from So much easier this year lots of help and reassurance especially with crypto currency
Date published: 2022-04-01
Rated 2 out of 5 by from TurboTax should list total ad ons upfront I think inputting tax information on TurboTax is pretty painless and it's got a great UX design to make filing taxes user friendly. However I would have appreciated having known upfront how much to anticipate I would need to be deducted from my tax refund in order to have TurboTax file my taxes. I also would have appreciated having Max services advertised upfront at the beginning of the tax filing process
Date published: 2022-04-01
Rated 5 out of 5 by from TURBOTAX IS GREAT Easy to use and it fits my budget. Will use it again next year.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax for the win TT has provided me with a pleasant, quick, easy, and informative experience. Ms. Dihann was very helpful prompt and assuring.
Date published: 2022-04-01
Rated 3 out of 5 by from Expert help was great; being charged...Meh I used the chat option to get help from an expert. They were very helpful and made it look very easy. But it wasn't until the very end that I was notified I would need to upgrade to the Deluxe addition because I had an HSA account. This was manipulative, mis-leading, and dishonest of TurboTax. I was charged $183 just because of an HSA? Of course when a tax filer gets to the very end they will not want to start over with another resource and will just pay the money. Well played TurboTax. If you had warned me at the beginning, I would have still used TurboTax, but it's the fact that nothing was said until the very end makes me feel like I was taken advantage of. I will look for other resources next year for help to file.
Date published: 2022-04-01
Rated 5 out of 5 by from Very user friendly I have used Turbo Tax Premier for several years to prepare my taxes and I am always confident in the product.
Date published: 2022-04-01
Rated 4 out of 5 by from Newbies Im just started filing on my own .I ran into trouble with having past tax info.They gave plenty of options so that I wouldnt be two stressed
Date published: 2022-04-01
Rated 1 out of 5 by from TurboTax Experts are not Experts at all It was hard to get any useful help. The Experts seem to not know the TurboTax online product.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 10500
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was great! Turbotax was quick and easy!!! Super helpful and easy going. Straight to the point but with respect and kindness!
Date published: 2022-04-01
Rated 5 out of 5 by from Simple and quick Jed was very helpful in making sure I had dotted my “i’s” and crossed my “t’s.” I feel confident my forms were prepped correctly.
Date published: 2022-04-01
Rated 5 out of 5 by from So much easier this year lots of help and reassurance especially with crypto currency
Date published: 2022-04-01
Rated 2 out of 5 by from TurboTax should list total ad ons upfront I think inputting tax information on TurboTax is pretty painless and it's got a great UX design to make filing taxes user friendly. However I would have appreciated having known upfront how much to anticipate I would need to be deducted from my tax refund in order to have TurboTax file my taxes. I also would have appreciated having Max services advertised upfront at the beginning of the tax filing process
Date published: 2022-04-01
Rated 5 out of 5 by from TURBOTAX IS GREAT Easy to use and it fits my budget. Will use it again next year.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax for the win TT has provided me with a pleasant, quick, easy, and informative experience. Ms. Dihann was very helpful prompt and assuring.
Date published: 2022-04-01
Rated 3 out of 5 by from Expert help was great; being charged...Meh I used the chat option to get help from an expert. They were very helpful and made it look very easy. But it wasn't until the very end that I was notified I would need to upgrade to the Deluxe addition because I had an HSA account. This was manipulative, mis-leading, and dishonest of TurboTax. I was charged $183 just because of an HSA? Of course when a tax filer gets to the very end they will not want to start over with another resource and will just pay the money. Well played TurboTax. If you had warned me at the beginning, I would have still used TurboTax, but it's the fact that nothing was said until the very end makes me feel like I was taken advantage of. I will look for other resources next year for help to file.
Date published: 2022-04-01
Rated 5 out of 5 by from Very user friendly I have used Turbo Tax Premier for several years to prepare my taxes and I am always confident in the product.
Date published: 2022-04-01
Rated 4 out of 5 by from Newbies Im just started filing on my own .I ran into trouble with having past tax info.They gave plenty of options so that I wouldnt be two stressed
Date published: 2022-04-01
Rated 1 out of 5 by from TurboTax Experts are not Experts at all It was hard to get any useful help. The Experts seem to not know the TurboTax online product.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 10500