TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
DDeschenes from
TurboTax was great!
Turbotax was quick and easy!!! Super helpful and easy going. Straight to the point but with respect and kindness!
Date published: 2022-04-01
Rated 5 out of 5 by
Ultraviolet314 from
Simple and quick
Jed was very helpful in making sure I had dotted my “i’s” and crossed my “t’s.” I feel confident my forms were prepped correctly.
Date published: 2022-04-01
Rated 5 out of 5 by
Johnny300 from
So much easier this year
lots of help and reassurance especially with crypto currency
Date published: 2022-04-01
Rated 2 out of 5 by
JohnJohn30 from
TurboTax should list total ad ons upfront
I think inputting tax information on TurboTax is pretty painless and it's got a great UX design to make filing taxes user friendly. However I would have appreciated having known upfront how much to anticipate I would need to be deducted from my tax refund in order to have TurboTax file my taxes. I also would have appreciated having Max services advertised upfront at the beginning of the tax filing process
Date published: 2022-04-01
Rated 5 out of 5 by
Dest223 from
TURBOTAX IS GREAT
Easy to use and it fits my budget. Will use it again next year.
Date published: 2022-04-01
Rated 5 out of 5 by
Sean715 from
Turbo Tax for the win
TT has provided me with a pleasant, quick, easy, and informative experience. Ms. Dihann was very helpful prompt and assuring.
Date published: 2022-04-01
Rated 3 out of 5 by
Feelingcheated2022 from
Expert help was great; being charged...Meh
I used the chat option to get help from an expert. They were very helpful and made it look very easy. But it wasn't until the very end that I was notified I would need to upgrade to the Deluxe addition because I had an HSA account. This was manipulative, mis-leading, and dishonest of TurboTax. I was charged $183 just because of an HSA? Of course when a tax filer gets to the very end they will not want to start over with another resource and will just pay the money. Well played TurboTax. If you had warned me at the beginning, I would have still used TurboTax, but it's the fact that nothing was said until the very end makes me feel like I was taken advantage of. I will look for other resources next year for help to file.
Date published: 2022-04-01
Rated 5 out of 5 by
JBroke70 from
Very user friendly
I have used Turbo Tax Premier for several years to prepare my taxes and I am always confident in the product.
Date published: 2022-04-01
Rated 4 out of 5 by
Bri6390 from
Newbies
Im just started filing on my own .I ran into trouble with having past tax info.They gave plenty of options so that I wouldnt be two stressed
Date published: 2022-04-01
Rated 1 out of 5 by
SKBee from
TurboTax Experts are not Experts at all
It was hard to get any useful help. The Experts seem to not know the TurboTax online product.
All TurboTax® Offerings Reviews - Page 10500
Date published: 2022-04-01
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
DDeschenes from
TurboTax was great!
Turbotax was quick and easy!!! Super helpful and easy going. Straight to the point but with respect and kindness!
Date published: 2022-04-01
Rated 5 out of 5 by
Ultraviolet314 from
Simple and quick
Jed was very helpful in making sure I had dotted my “i’s” and crossed my “t’s.” I feel confident my forms were prepped correctly.
Date published: 2022-04-01
Rated 5 out of 5 by
Johnny300 from
So much easier this year
lots of help and reassurance especially with crypto currency
Date published: 2022-04-01
Rated 2 out of 5 by
JohnJohn30 from
TurboTax should list total ad ons upfront
I think inputting tax information on TurboTax is pretty painless and it's got a great UX design to make filing taxes user friendly. However I would have appreciated having known upfront how much to anticipate I would need to be deducted from my tax refund in order to have TurboTax file my taxes. I also would have appreciated having Max services advertised upfront at the beginning of the tax filing process
Date published: 2022-04-01
Rated 5 out of 5 by
Dest223 from
TURBOTAX IS GREAT
Easy to use and it fits my budget. Will use it again next year.
Date published: 2022-04-01
Rated 5 out of 5 by
Sean715 from
Turbo Tax for the win
TT has provided me with a pleasant, quick, easy, and informative experience. Ms. Dihann was very helpful prompt and assuring.
Date published: 2022-04-01
Rated 3 out of 5 by
Feelingcheated2022 from
Expert help was great; being charged...Meh
I used the chat option to get help from an expert. They were very helpful and made it look very easy. But it wasn't until the very end that I was notified I would need to upgrade to the Deluxe addition because I had an HSA account. This was manipulative, mis-leading, and dishonest of TurboTax. I was charged $183 just because of an HSA? Of course when a tax filer gets to the very end they will not want to start over with another resource and will just pay the money. Well played TurboTax. If you had warned me at the beginning, I would have still used TurboTax, but it's the fact that nothing was said until the very end makes me feel like I was taken advantage of. I will look for other resources next year for help to file.
Date published: 2022-04-01
Rated 5 out of 5 by
JBroke70 from
Very user friendly
I have used Turbo Tax Premier for several years to prepare my taxes and I am always confident in the product.
Date published: 2022-04-01
Rated 4 out of 5 by
Bri6390 from
Newbies
Im just started filing on my own .I ran into trouble with having past tax info.They gave plenty of options so that I wouldnt be two stressed
Date published: 2022-04-01
Rated 1 out of 5 by
SKBee from
TurboTax Experts are not Experts at all
It was hard to get any useful help. The Experts seem to not know the TurboTax online product.
All TurboTax® Offerings Reviews - Page 10500
Date published: 2022-04-01