TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
Honey Bunny Olar from
Turbo Tax is so EASY..
Filing taxes has never been easier THANK YOU Turbo Tax
Date published: 2022-04-08
Rated 2 out of 5 by
Itsmeandu from
not as good as it used to be
Hi. I have used TT for decades. I do know that the tax code has been getting more and more complicated....but the TT application is much more difficult to use these days and I seem to be constantly running into glitches where the input is missing or does some weird self-correcting [inaccurately] gymnastics that takes hours to correct. Bottom line is that more user testing may be needed before the release, or maybe some code pulled out and completely rewritten/streamlined. Also, using your interview process...more information/definition/background on the questions and how the answers are being used/needed would help...the user interface should be less IRS speak and more layman friendly....otherwise, why would I use TT?
Date published: 2022-04-08
Rated 3 out of 5 by
Jo Al from
Reliable but bloated
There are so many excess screens and offers that it gets annoying since this is a paid service. Even the extra offers I can understand but regular “check in” screens and boring animations just prolong what should be a simple and quick process. We’ve used this product for years and each year it seems to be worse in this way, but it is reliable so we keep coming back.
Date published: 2022-04-08
Rated 1 out of 5 by
EdC9 from
Online version is terrible
Used TurboTax desktop version in the past. Online version has less features and not as easy to get around. Was unable to import some forms, K-1 for example. Spent over two hours on the phone with your representatives (who knew less about TurboTax than I do) to figure out the online version cannot import K-1 forms.
Date published: 2022-04-08
Rated 5 out of 5 by
Mulleryjdksa from
The Best!
Easy, fast and free. A great tool if you are a student and don't have much to report.
Date published: 2022-04-08
Rated 5 out of 5 by
Engineer Bill from
As usual, easy to use and very helpfull
Been using Turbotax for over a decade. No plan to change.
Date published: 2022-04-08
Rated 5 out of 5 by
QK21 from
Good experience.
Easy to use, provided the assistance that was needed.
Date published: 2022-04-08
Rated 5 out of 5 by
CL171 from
Turbo was great
My turbo tax expert was very good . give her more money, thanks
Date published: 2022-04-08
Rated 5 out of 5 by
Sista1006 from
Easy to use
I use Turbo Tax every year and I never have been audited.
Date published: 2022-04-08
Rated 5 out of 5 by
NY BEACH GIRL from
very good
response time for getting help was very quick and accurate
All TurboTax® Offerings Reviews - Page 10484
Date published: 2022-04-08
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Honey Bunny Olar from
Turbo Tax is so EASY..
Filing taxes has never been easier THANK YOU Turbo Tax
Date published: 2022-04-08
Rated 2 out of 5 by
Itsmeandu from
not as good as it used to be
Hi. I have used TT for decades. I do know that the tax code has been getting more and more complicated....but the TT application is much more difficult to use these days and I seem to be constantly running into glitches where the input is missing or does some weird self-correcting [inaccurately] gymnastics that takes hours to correct. Bottom line is that more user testing may be needed before the release, or maybe some code pulled out and completely rewritten/streamlined. Also, using your interview process...more information/definition/background on the questions and how the answers are being used/needed would help...the user interface should be less IRS speak and more layman friendly....otherwise, why would I use TT?
Date published: 2022-04-08
Rated 3 out of 5 by
Jo Al from
Reliable but bloated
There are so many excess screens and offers that it gets annoying since this is a paid service. Even the extra offers I can understand but regular “check in” screens and boring animations just prolong what should be a simple and quick process. We’ve used this product for years and each year it seems to be worse in this way, but it is reliable so we keep coming back.
Date published: 2022-04-08
Rated 1 out of 5 by
EdC9 from
Online version is terrible
Used TurboTax desktop version in the past. Online version has less features and not as easy to get around. Was unable to import some forms, K-1 for example. Spent over two hours on the phone with your representatives (who knew less about TurboTax than I do) to figure out the online version cannot import K-1 forms.
Date published: 2022-04-08
Rated 5 out of 5 by
Mulleryjdksa from
The Best!
Easy, fast and free. A great tool if you are a student and don't have much to report.
Date published: 2022-04-08
Rated 5 out of 5 by
Engineer Bill from
As usual, easy to use and very helpfull
Been using Turbotax for over a decade. No plan to change.
Date published: 2022-04-08
Rated 5 out of 5 by
QK21 from
Good experience.
Easy to use, provided the assistance that was needed.
Date published: 2022-04-08
Rated 5 out of 5 by
CL171 from
Turbo was great
My turbo tax expert was very good . give her more money, thanks
Date published: 2022-04-08
Rated 5 out of 5 by
Sista1006 from
Easy to use
I use Turbo Tax every year and I never have been audited.
Date published: 2022-04-08
Rated 5 out of 5 by
NY BEACH GIRL from
very good
response time for getting help was very quick and accurate
All TurboTax® Offerings Reviews - Page 10484
Date published: 2022-04-08