TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Mediocre been using turbo tax for 10 years, always did my taxes in a couple of hours, this year spent over 6 hours as they would not import anything as they did in previous years. Not working well at all. If it wasn't for Vicky who helped at the end this would be my last encounter with you.
Date published: 2021-02-28
Rated 3 out of 5 by from Problem with partnership representative the system kept auto selecting this reprisentative is not a person. I had to uncheck the box 5 times for it to take.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax Makes filing easy TurboTax is wonderful, and I've used it since 2018 to file my taxes. Everything is super simple, and if there's any confusion- you can click on the prompted questions to figure something out. This year TurboTax Basic was offered for free until like March 27th with the option to chat with a live Tax Agent. I had a question, and was able to get my question answered in a relatively short period of time. Andrew, the agent was super easy to talk to. My only gripe is that it forces you to choose TurboTax Deluxe in order to get your health care credits back, and then there's like an extra fee on top of that so I ended up paying 90+ the 40 additional fee. But like in reality that's a pretty small fee for being able to do my own taxes, at my own pace, and with free help. All in all unless something drastically changes with how TurboTax operates, I will continue to use them in the future because it's super easy.
Date published: 2021-02-28
Rated 4 out of 5 by from its fine got the job done i had no problems except wanting to change my package from deluxe to free an could not
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is so EASY Very Easy if yo have all of your tax forms before hand. Helped so much with clarifying how to input deducitons. I love the useful help tools and guides. THE BEST
Date published: 2021-02-28
Rated 5 out of 5 by from Great! I've used Turbo Tax for years and have always had great service from them!
Date published: 2021-02-28
Rated 5 out of 5 by from So Easy and fast! Always easy to use! I love filing with TurboTax! Don't use anything else!
Date published: 2021-02-28
Rated 4 out of 5 by from Always a good producgt Updated to premiere and thought it would handle home office expenses easier than it did. I could have been expecting too much but something was missing this year from an ease of use standpoint.
Date published: 2021-02-28
Rated 5 out of 5 by from Truly awesome experience I couldn’t tell you how patient and wonderful she was over the phone very informative I will definitely recommend my friends and family
Date published: 2021-02-28
Rated 4 out of 5 by from 2020 tax return and your software i was a lot more ready this year based on my experience in 2019. things went smoother this year. i also used in person help and it worked for me
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10483
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Mediocre been using turbo tax for 10 years, always did my taxes in a couple of hours, this year spent over 6 hours as they would not import anything as they did in previous years. Not working well at all. If it wasn't for Vicky who helped at the end this would be my last encounter with you.
Date published: 2021-02-28
Rated 3 out of 5 by from Problem with partnership representative the system kept auto selecting this reprisentative is not a person. I had to uncheck the box 5 times for it to take.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax Makes filing easy TurboTax is wonderful, and I've used it since 2018 to file my taxes. Everything is super simple, and if there's any confusion- you can click on the prompted questions to figure something out. This year TurboTax Basic was offered for free until like March 27th with the option to chat with a live Tax Agent. I had a question, and was able to get my question answered in a relatively short period of time. Andrew, the agent was super easy to talk to. My only gripe is that it forces you to choose TurboTax Deluxe in order to get your health care credits back, and then there's like an extra fee on top of that so I ended up paying 90+ the 40 additional fee. But like in reality that's a pretty small fee for being able to do my own taxes, at my own pace, and with free help. All in all unless something drastically changes with how TurboTax operates, I will continue to use them in the future because it's super easy.
Date published: 2021-02-28
Rated 4 out of 5 by from its fine got the job done i had no problems except wanting to change my package from deluxe to free an could not
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is so EASY Very Easy if yo have all of your tax forms before hand. Helped so much with clarifying how to input deducitons. I love the useful help tools and guides. THE BEST
Date published: 2021-02-28
Rated 5 out of 5 by from Great! I've used Turbo Tax for years and have always had great service from them!
Date published: 2021-02-28
Rated 5 out of 5 by from So Easy and fast! Always easy to use! I love filing with TurboTax! Don't use anything else!
Date published: 2021-02-28
Rated 4 out of 5 by from Always a good producgt Updated to premiere and thought it would handle home office expenses easier than it did. I could have been expecting too much but something was missing this year from an ease of use standpoint.
Date published: 2021-02-28
Rated 5 out of 5 by from Truly awesome experience I couldn’t tell you how patient and wonderful she was over the phone very informative I will definitely recommend my friends and family
Date published: 2021-02-28
Rated 4 out of 5 by from 2020 tax return and your software i was a lot more ready this year based on my experience in 2019. things went smoother this year. i also used in person help and it worked for me
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10483