TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 4 out of 5 by from Good Software But Not Perfect I used the Live Self-Employed this year because I wanted some extra guidance for a business situation. The software itself had created a glitch for me by not transferring one of my businesses from 2020 into this year. I was missing important asset information. That's never happened in the many years I've used TurboTax! I had three different help sessions with experts. The first one (by phone) didn't seem to understand my need for guidance and eventually put me on hold, never to return! The second one (chat session) was trying to help, but gave me some sketchy information about a depreciating an asset, and when I went to look for answers within TurboTax, my chat screen went away and I couldn't figure out how to retrieve it ... so that was a loss! The third time is a charm (chat) and the expert was quite knowledgeable and went the extra mile to get my situation resolved in a way that made sense and doesn't make me nervous about signing my return!! The cost this year was $100 more than I paid last year, but I did get the helpful advice and guidance I needed (the 3rd try), so in all it's a win. A personal preparer probably would have cost about the same, but would have had to start from scratch since I've been doing this on Turbo Tax for so many years.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome I am very pleased with Turbo Tax year after year, so easy and convenient.
Date published: 2022-02-18
Rated 1 out of 5 by from Extremely confusing. Errors aren't explained well I used this software last year and it was fine. This year was a nightmare. I kept getting the same errors and then different errors that were not explained very well. I had to call 6 times! I was on hold for 4 1/2 hours during the 6 calls. I was hoping to get a refund but it doesn't appear that will happen.
Date published: 2022-02-18
Rated 4 out of 5 by from TurboTax is great I really like turbotax. The filing is simple, easy and hassle free. The only disappointment is that the cost keeps going up and there should be a way to change your turbotax product without having to clear the entire return and start over.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great I did engage with turbo tax experts. The two CPA's were very good but it took Pashion to fully solve the problem
Date published: 2022-02-18
Rated 5 out of 5 by from awesome service excellant will recommend this service to friends and family
Date published: 2022-02-18
Rated 5 out of 5 by from TURBOTAX IS AMAZING IT IS SO EASY AND ORGANIZED. ANYONE CAN USE IT FROM FIRST TIME TAX PAYERS TO MORE EXPERIENCED.
Date published: 2022-02-18
Rated 5 out of 5 by from Seven Plus Years and Goinng We have been using Turbo Tax for the last 7 years. Easy to use, very helpful when needed. Will continue to use Turbo Tax!
Date published: 2022-02-18
Rated 5 out of 5 by from Very user friendly I used turbo tax last year! Very easy to use and reasonably priced
Date published: 2022-02-18
Rated 5 out of 5 by from it was decent it was fine i had a little but of trouble at first but figured it out
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10471
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Software But Not Perfect I used the Live Self-Employed this year because I wanted some extra guidance for a business situation. The software itself had created a glitch for me by not transferring one of my businesses from 2020 into this year. I was missing important asset information. That's never happened in the many years I've used TurboTax! I had three different help sessions with experts. The first one (by phone) didn't seem to understand my need for guidance and eventually put me on hold, never to return! The second one (chat session) was trying to help, but gave me some sketchy information about a depreciating an asset, and when I went to look for answers within TurboTax, my chat screen went away and I couldn't figure out how to retrieve it ... so that was a loss! The third time is a charm (chat) and the expert was quite knowledgeable and went the extra mile to get my situation resolved in a way that made sense and doesn't make me nervous about signing my return!! The cost this year was $100 more than I paid last year, but I did get the helpful advice and guidance I needed (the 3rd try), so in all it's a win. A personal preparer probably would have cost about the same, but would have had to start from scratch since I've been doing this on Turbo Tax for so many years.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome I am very pleased with Turbo Tax year after year, so easy and convenient.
Date published: 2022-02-18
Rated 1 out of 5 by from Extremely confusing. Errors aren't explained well I used this software last year and it was fine. This year was a nightmare. I kept getting the same errors and then different errors that were not explained very well. I had to call 6 times! I was on hold for 4 1/2 hours during the 6 calls. I was hoping to get a refund but it doesn't appear that will happen.
Date published: 2022-02-18
Rated 4 out of 5 by from TurboTax is great I really like turbotax. The filing is simple, easy and hassle free. The only disappointment is that the cost keeps going up and there should be a way to change your turbotax product without having to clear the entire return and start over.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great I did engage with turbo tax experts. The two CPA's were very good but it took Pashion to fully solve the problem
Date published: 2022-02-18
Rated 5 out of 5 by from awesome service excellant will recommend this service to friends and family
Date published: 2022-02-18
Rated 5 out of 5 by from TURBOTAX IS AMAZING IT IS SO EASY AND ORGANIZED. ANYONE CAN USE IT FROM FIRST TIME TAX PAYERS TO MORE EXPERIENCED.
Date published: 2022-02-18
Rated 5 out of 5 by from Seven Plus Years and Goinng We have been using Turbo Tax for the last 7 years. Easy to use, very helpful when needed. Will continue to use Turbo Tax!
Date published: 2022-02-18
Rated 5 out of 5 by from Very user friendly I used turbo tax last year! Very easy to use and reasonably priced
Date published: 2022-02-18
Rated 5 out of 5 by from it was decent it was fine i had a little but of trouble at first but figured it out
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10471