TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love using Turbo Tax I've used Turbo for many years without any need for assistance. Instructions are very informative. The only uncertainty was in Michigan's use tax. I had to do some research on this before feeling comfortable enough to submit responses. It is irritating to constantly have to install updates each time I log back in. This should be optional.
Date published: 2021-03-05
Rated 5 out of 5 by from It is improving its quality Its quality is improving because it is now making the improvements recommended by its users. Keep it up.
Date published: 2021-03-05
Rated 4 out of 5 by from A lot of support info provided to do Bus Taxes. The software downloaded in min time. The application was easy to use and provided additional business info. There were some areas in the state tax section that was difficult to understand and address. Overall Okay.
Date published: 2021-03-05
Rated 5 out of 5 by from TURBO TAX IS GREAT Turbo tax is very easy to follow, also, if you need help from an expert, they are very helpful
Date published: 2021-03-05
Rated 3 out of 5 by from Sometimes a Mystery It is not always clear what the software is doing and it is hard to get back to something and check it without going through the entire entry process. Also, I have a refund due from state and decided to have it applied to my estimated taxes but the program keeps telling me I am not due and refund.
Date published: 2021-03-05
Rated 5 out of 5 by from easy to use had been using for years - easy to use ... so far so good :)
Date published: 2021-03-05
Rated 2 out of 5 by from Turbo Tax has MAJOR problems Turbotax didn't recognize the 14-character number on one of my W-2s. I double checked with my employer/HR AND triple checked with my coworkers who also filed their taxes through Turbotax. They said they were able to resolve their problems by uploading their W-2 and so I didn't the same. Turbotax couldn't seem to fix the same issue they had for me when I tried to file. This system also replaced my employer's information with a previous employer's information that I didn't work for this year, nor had the W-2 for. MADE ABSOLUTELY NO SENSE! I called Tubotax specialists who hung up on me twice while I was on hold and then finally the last specialist said that the 14-character number was wrong, when it was not. They didn't help me resolve my problem and I'm super disappointed. I'm also still very confused about how to file by mail. This system has problems and it seems like the specialists don't know how to help people. Figure it out!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is fairly good BUT Turbo Tax is usually flawless but some time I get into data entry loops. For example ... I just retired October 2020 from the Federal Government and I received my pension with the 1099-R form. On the 1099-R form line 1 had the gross amount but line 2a. had Unknow for the taxable amount. I check data not provided for line 2a. Later the software asked about the annuity values and calculated the correct amount based on pub 721 which I verified. Later the software wasn't happy that I checked data not provided so I unchecked the box and entered the amount already entered on the taxable amount on 1040 5b. I don't know how many US Government retires use Turbo Tax, but could Intuit clean this step up? I know I would have been stuck if I didn't already know about IRS Pub 721. Thanks.
Date published: 2021-03-05
Rated 5 out of 5 by from super easy so simple got my taxes done in no time! and its free
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax is easy to use I have used Turbo tax for almost 10 years now, and I trust what it does. This year with Covid and changes in tax code, I relied on it more.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 10468
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love using Turbo Tax I've used Turbo for many years without any need for assistance. Instructions are very informative. The only uncertainty was in Michigan's use tax. I had to do some research on this before feeling comfortable enough to submit responses. It is irritating to constantly have to install updates each time I log back in. This should be optional.
Date published: 2021-03-05
Rated 5 out of 5 by from It is improving its quality Its quality is improving because it is now making the improvements recommended by its users. Keep it up.
Date published: 2021-03-05
Rated 4 out of 5 by from A lot of support info provided to do Bus Taxes. The software downloaded in min time. The application was easy to use and provided additional business info. There were some areas in the state tax section that was difficult to understand and address. Overall Okay.
Date published: 2021-03-05
Rated 5 out of 5 by from TURBO TAX IS GREAT Turbo tax is very easy to follow, also, if you need help from an expert, they are very helpful
Date published: 2021-03-05
Rated 3 out of 5 by from Sometimes a Mystery It is not always clear what the software is doing and it is hard to get back to something and check it without going through the entire entry process. Also, I have a refund due from state and decided to have it applied to my estimated taxes but the program keeps telling me I am not due and refund.
Date published: 2021-03-05
Rated 5 out of 5 by from easy to use had been using for years - easy to use ... so far so good :)
Date published: 2021-03-05
Rated 2 out of 5 by from Turbo Tax has MAJOR problems Turbotax didn't recognize the 14-character number on one of my W-2s. I double checked with my employer/HR AND triple checked with my coworkers who also filed their taxes through Turbotax. They said they were able to resolve their problems by uploading their W-2 and so I didn't the same. Turbotax couldn't seem to fix the same issue they had for me when I tried to file. This system also replaced my employer's information with a previous employer's information that I didn't work for this year, nor had the W-2 for. MADE ABSOLUTELY NO SENSE! I called Tubotax specialists who hung up on me twice while I was on hold and then finally the last specialist said that the 14-character number was wrong, when it was not. They didn't help me resolve my problem and I'm super disappointed. I'm also still very confused about how to file by mail. This system has problems and it seems like the specialists don't know how to help people. Figure it out!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is fairly good BUT Turbo Tax is usually flawless but some time I get into data entry loops. For example ... I just retired October 2020 from the Federal Government and I received my pension with the 1099-R form. On the 1099-R form line 1 had the gross amount but line 2a. had Unknow for the taxable amount. I check data not provided for line 2a. Later the software asked about the annuity values and calculated the correct amount based on pub 721 which I verified. Later the software wasn't happy that I checked data not provided so I unchecked the box and entered the amount already entered on the taxable amount on 1040 5b. I don't know how many US Government retires use Turbo Tax, but could Intuit clean this step up? I know I would have been stuck if I didn't already know about IRS Pub 721. Thanks.
Date published: 2021-03-05
Rated 5 out of 5 by from super easy so simple got my taxes done in no time! and its free
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax is easy to use I have used Turbo tax for almost 10 years now, and I trust what it does. This year with Covid and changes in tax code, I relied on it more.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 10468