TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Rocks!! So fast. So easy to understand. Accessible. Great walk through. Safe.
Date published: 2021-02-28
Rated 5 out of 5 by from Very easy to file Very easyto file and understand the tax breakdown and deductions. Helps us to maximize our deductions to get more refund.
Date published: 2021-02-28
Rated 4 out of 5 by from Overall excellent - one suggestion for improvement I have been using TurboTax for YEARS. I will still use it. HOWEVER, this year I had a great of trouble with my HSA being properly handled. For whatever reason, under credits/deductions--Medical, an "Untitled" 1099-SA was listed. Only, after an hour of clicking around, when I deleted that erroneous entry did I see the questions leading me to show a HDHP medical plan, which made the HSA contributions tax free. That was a $2k difference in tax paid. I wish TT would make it more clear what you have to do if your W-2 Box 12 has a "W" code in it. That's my only criticism. All else is excellent.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is GREAT Turbo Tax is the only way to file taxes they help and assist
Date published: 2021-02-28
Rated 5 out of 5 by from Very Simple I think that if you would let people know about the standard deduction before entering the information, it would cut some time in half. I could not remember if the standard deduction was still 12,500 per person.
Date published: 2021-02-28
Rated 1 out of 5 by from turbo tax is a dumpster fire your UX and UI is complete trash. It took my so many tries to switch to the proper product - having to redo it multiple times. also every time you have a user "review" specific parts it makes them go through the flow for EVERY single thing. why??? and b/c I somehow have 2 accounts (why is that even possible??) I had to find my 2019 tax return in my other account (which was SUPER hard to locate once I was finally able to log into the correct account - please review your work flow for logging in surrounding the "most recent account") ... it's not intuitive to get to your 2019 tax return forms and then on top of that you asked WHY I need it???? Are you kidding me? Horrible UX. I will not use your services again.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax takes the PAIN and FEAR out of filing It was so simple - and I had no questions that the help section could not assist me with. I have paid a tax preparer for 20 years - with the changes to the tax code Turbo Tax was perfect for us.
Date published: 2021-02-28
Rated 5 out of 5 by from I have used Turbo Tax for years! Luv it! It's easy to use and help is available if you need it.
Date published: 2021-02-28
Rated 5 out of 5 by from Great tool It was easier than meeting an accountant to file tax return. It did not even take long. Awesome tool!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is easy! I have used turbo tax for 6 years and it great. I love the function where you can import your tax form directly from the provider.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10459
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Rocks!! So fast. So easy to understand. Accessible. Great walk through. Safe.
Date published: 2021-02-28
Rated 5 out of 5 by from Very easy to file Very easyto file and understand the tax breakdown and deductions. Helps us to maximize our deductions to get more refund.
Date published: 2021-02-28
Rated 4 out of 5 by from Overall excellent - one suggestion for improvement I have been using TurboTax for YEARS. I will still use it. HOWEVER, this year I had a great of trouble with my HSA being properly handled. For whatever reason, under credits/deductions--Medical, an "Untitled" 1099-SA was listed. Only, after an hour of clicking around, when I deleted that erroneous entry did I see the questions leading me to show a HDHP medical plan, which made the HSA contributions tax free. That was a $2k difference in tax paid. I wish TT would make it more clear what you have to do if your W-2 Box 12 has a "W" code in it. That's my only criticism. All else is excellent.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is GREAT Turbo Tax is the only way to file taxes they help and assist
Date published: 2021-02-28
Rated 5 out of 5 by from Very Simple I think that if you would let people know about the standard deduction before entering the information, it would cut some time in half. I could not remember if the standard deduction was still 12,500 per person.
Date published: 2021-02-28
Rated 1 out of 5 by from turbo tax is a dumpster fire your UX and UI is complete trash. It took my so many tries to switch to the proper product - having to redo it multiple times. also every time you have a user "review" specific parts it makes them go through the flow for EVERY single thing. why??? and b/c I somehow have 2 accounts (why is that even possible??) I had to find my 2019 tax return in my other account (which was SUPER hard to locate once I was finally able to log into the correct account - please review your work flow for logging in surrounding the "most recent account") ... it's not intuitive to get to your 2019 tax return forms and then on top of that you asked WHY I need it???? Are you kidding me? Horrible UX. I will not use your services again.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax takes the PAIN and FEAR out of filing It was so simple - and I had no questions that the help section could not assist me with. I have paid a tax preparer for 20 years - with the changes to the tax code Turbo Tax was perfect for us.
Date published: 2021-02-28
Rated 5 out of 5 by from I have used Turbo Tax for years! Luv it! It's easy to use and help is available if you need it.
Date published: 2021-02-28
Rated 5 out of 5 by from Great tool It was easier than meeting an accountant to file tax return. It did not even take long. Awesome tool!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is easy! I have used turbo tax for 6 years and it great. I love the function where you can import your tax form directly from the provider.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10459