TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Easy and self explanatory I like how easy it is to complete yourself. Just getting a little expensive for basic single person.
Date published: 2023-02-24
Rated 5 out of 5 by from Great experience Turbo tax was easy and affordable. I'm so glad I tried it.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is Awesome It was really easy and it didn’t take long and it was self explanatory
Date published: 2023-02-24
Rated 4 out of 5 by from First Time and Saved 120$ Cheaper than J Hewitt .and H&R I saved 120$ this year
Date published: 2023-02-24
Rated 5 out of 5 by from great help! Great help & very kind. I started a new business & she helped me get through the deductions
Date published: 2023-02-24
Rated 5 out of 5 by from Super Easy Detailed, specific and quick. I was so amazed by the ease of processing my taxes.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is great turbo tax was easy to navigate and everything moved very quickly.Got my taxes done in record time!
Date published: 2023-02-24
Rated 5 out of 5 by from Great service Turbotax I have filed my returns with Turbo tax for a long time now and they are on point and guide you through every step! Thank you.
Date published: 2023-02-24
Rated 5 out of 5 by from I would be worried if I didn't use Turbo Tax Turbo Tax is what I have Used for years.. Its so easy. If you Know how to spell your name and address and you know your SS# then the rest is easy. It walks you through step by step. It will not allow you to make a mistake. If you miss something it will not let you keep going, and it will tell you what you missed. I have not had to use Customer Service to this point but its right there if you need it. You can work at your own pace. If you need to step away for any amount of time all you do is log out and when you return just log in and it automatically picks up where you left off.
Date published: 2023-02-24
Rated 2 out of 5 by from Cannot add 2 TurboTax products to 1 computer I own a small business LLC. I also am a partner in an LLP. This means I file a personal return and a separate business return for the LLP. This year I had the added scenario of needing to file personal taxes for a disabled family member. I purchased three different TurboTax products at Costco. I had no problem downloading and filing the individual business return for the LLP. And then I found out that you cannot have more than one product on a computer. So I deleted the business version and downloaded the individual product. A minor inconvenience and it took extra time, but it was not that big of a deal. And then the problems began. I deleted the individual program and tried to download the home and business version so I could file my personal taxes. Over and over again, no matter what I tried (I am fairly tech-savvy), the download kept defaulting back to the individual product. Costco refunded my online download purchase and I purchased the physical download CD from the store. Same problem, it would not download the home and business version. I finally call TurboTax customer service. I had a very nice man help me. He told me I would have to do my home and business taxes via the online option. He gave me a discount code to use, which still left me paying $40 more to file my taxes online than by using the desktop product. It seems like TurboTax would recognize that people have more than one tax scenario that requires different products. You should be able to have each different product on the computer or at a minimum, be able to remove and add different versions. And it definitely should not cost extra money to file online than it does with the desktop version. I think I will change products next year to avoid this hassle.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10457
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy and self explanatory I like how easy it is to complete yourself. Just getting a little expensive for basic single person.
Date published: 2023-02-24
Rated 5 out of 5 by from Great experience Turbo tax was easy and affordable. I'm so glad I tried it.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is Awesome It was really easy and it didn’t take long and it was self explanatory
Date published: 2023-02-24
Rated 4 out of 5 by from First Time and Saved 120$ Cheaper than J Hewitt .and H&R I saved 120$ this year
Date published: 2023-02-24
Rated 5 out of 5 by from great help! Great help & very kind. I started a new business & she helped me get through the deductions
Date published: 2023-02-24
Rated 5 out of 5 by from Super Easy Detailed, specific and quick. I was so amazed by the ease of processing my taxes.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is great turbo tax was easy to navigate and everything moved very quickly.Got my taxes done in record time!
Date published: 2023-02-24
Rated 5 out of 5 by from Great service Turbotax I have filed my returns with Turbo tax for a long time now and they are on point and guide you through every step! Thank you.
Date published: 2023-02-24
Rated 5 out of 5 by from I would be worried if I didn't use Turbo Tax Turbo Tax is what I have Used for years.. Its so easy. If you Know how to spell your name and address and you know your SS# then the rest is easy. It walks you through step by step. It will not allow you to make a mistake. If you miss something it will not let you keep going, and it will tell you what you missed. I have not had to use Customer Service to this point but its right there if you need it. You can work at your own pace. If you need to step away for any amount of time all you do is log out and when you return just log in and it automatically picks up where you left off.
Date published: 2023-02-24
Rated 2 out of 5 by from Cannot add 2 TurboTax products to 1 computer I own a small business LLC. I also am a partner in an LLP. This means I file a personal return and a separate business return for the LLP. This year I had the added scenario of needing to file personal taxes for a disabled family member. I purchased three different TurboTax products at Costco. I had no problem downloading and filing the individual business return for the LLP. And then I found out that you cannot have more than one product on a computer. So I deleted the business version and downloaded the individual product. A minor inconvenience and it took extra time, but it was not that big of a deal. And then the problems began. I deleted the individual program and tried to download the home and business version so I could file my personal taxes. Over and over again, no matter what I tried (I am fairly tech-savvy), the download kept defaulting back to the individual product. Costco refunded my online download purchase and I purchased the physical download CD from the store. Same problem, it would not download the home and business version. I finally call TurboTax customer service. I had a very nice man help me. He told me I would have to do my home and business taxes via the online option. He gave me a discount code to use, which still left me paying $40 more to file my taxes online than by using the desktop product. It seems like TurboTax would recognize that people have more than one tax scenario that requires different products. You should be able to have each different product on the computer or at a minimum, be able to remove and add different versions. And it definitely should not cost extra money to file online than it does with the desktop version. I think I will change products next year to avoid this hassle.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10457