TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Using Turbo Tax is so easy!!! I had a few questions regarding this year taxes. A representative called me back in less than 5 minutes. She answered all of the questions I had and I was on my way. Thank you Turbo Tax for making my filing experience a good one.
Date published: 2021-02-21
Rated 2 out of 5 by from My opinion I am using Turbotax more than 20 years. This is the worse. You have complicated it. No wonder you offer all sort of paid help (Max, etc.)
Date published: 2021-02-21
Rated 5 out of 5 by from great help Loved the phone call option. She was great in helping me!
Date published: 2021-02-21
Rated 2 out of 5 by from More mistakes than usual Didn't import the 2019 personnel information correctly so I had to manually enter that information. Didn't do the IT NRC for Ohio so I am having to do my Ohio taxes even though I paid for the state.
Date published: 2021-02-21
Rated 5 out of 5 by from Love it User friendly. First time user, very self-explanatory. Step-by-step easy to follow.
Date published: 2021-02-21
Rated 5 out of 5 by from Live Chat option was Fantastic! Ashish, was wonderful! he was patient and kind and completely handled my complicated issue! Thanks Again Ashish!
Date published: 2021-02-21
Rated 3 out of 5 by from Always with the fees again and again. I did not click on paying $90 to file my taxes even tho it kept asking me again and again. I don't know why it charged me. I thought this was the free to file product. Was it because it was e-file? I don't know. I went ahead and let it charge me but I would like to have had a choice.
Date published: 2021-02-21
Rated 5 out of 5 by from Super easy Super easy turbo tax walks you thru the whole process
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax review I have used TurboTax for many years. I use it because it easy to understand and convenient to use. I love the ease of getting answers to my questions with the videos and places to ask questions. Plenty of explanations with examples.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to use but pay close attention This program is very easy to use with it's step by step instruction. There was a point at the end where it asked me to enter my 1099-G info again and it would not let me continue without it. It doubled my annual income in the system and almost caused me to not get the refund I was supposed to. Luckily, I pay close attention so I was able to fix it once I realized what it had done.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 10454
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Using Turbo Tax is so easy!!! I had a few questions regarding this year taxes. A representative called me back in less than 5 minutes. She answered all of the questions I had and I was on my way. Thank you Turbo Tax for making my filing experience a good one.
Date published: 2021-02-21
Rated 2 out of 5 by from My opinion I am using Turbotax more than 20 years. This is the worse. You have complicated it. No wonder you offer all sort of paid help (Max, etc.)
Date published: 2021-02-21
Rated 5 out of 5 by from great help Loved the phone call option. She was great in helping me!
Date published: 2021-02-21
Rated 2 out of 5 by from More mistakes than usual Didn't import the 2019 personnel information correctly so I had to manually enter that information. Didn't do the IT NRC for Ohio so I am having to do my Ohio taxes even though I paid for the state.
Date published: 2021-02-21
Rated 5 out of 5 by from Love it User friendly. First time user, very self-explanatory. Step-by-step easy to follow.
Date published: 2021-02-21
Rated 5 out of 5 by from Live Chat option was Fantastic! Ashish, was wonderful! he was patient and kind and completely handled my complicated issue! Thanks Again Ashish!
Date published: 2021-02-21
Rated 3 out of 5 by from Always with the fees again and again. I did not click on paying $90 to file my taxes even tho it kept asking me again and again. I don't know why it charged me. I thought this was the free to file product. Was it because it was e-file? I don't know. I went ahead and let it charge me but I would like to have had a choice.
Date published: 2021-02-21
Rated 5 out of 5 by from Super easy Super easy turbo tax walks you thru the whole process
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax review I have used TurboTax for many years. I use it because it easy to understand and convenient to use. I love the ease of getting answers to my questions with the videos and places to ask questions. Plenty of explanations with examples.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to use but pay close attention This program is very easy to use with it's step by step instruction. There was a point at the end where it asked me to enter my 1099-G info again and it would not let me continue without it. It doubled my annual income in the system and almost caused me to not get the refund I was supposed to. Luckily, I pay close attention so I was able to fix it once I realized what it had done.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 10454