TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo tax is the best!! I have used turbo tax to file my taxes for a few years now...this is the first tax expert I've had..Stan was awesome...his direction was clear and he made this experience well worth it..I hope to get him next year!!!
Date published: 2022-02-19
Rated 5 out of 5 by from TURBO TAX MADE IT EASY This was so easy to follow. Turbo Tax made it easy to follow and to ask questions through chat. I had great help when I got stuck. Thank you TurboTax
Date published: 2022-02-19
Rated 5 out of 5 by from TurboTax is the best!! Great, tight, and awesome, couldn't have been better.
Date published: 2022-02-19
Rated 5 out of 5 by from Always a great time using TurboTax! Turbotax has helped me understand how to do my taxes since a teenager. I will always use them and appreciate their explanations and assistance through this complicated process.
Date published: 2022-02-19
Rated 5 out of 5 by from TurboTax is great Very easy anybody can do it I loved it it was great
Date published: 2022-02-19
Rated 1 out of 5 by from No tax experts This app has no tax experts. I talked to a lady who had no clue what numbers I had to add to inventory section. Eventually she gave me an incorrect response that messed up my taxes. I had to Google myself and figure out things on my own. Then after filing the state rejected my taxes due to an error made on my file. That after another expert checked if everything was correct. After my taxes were rejected I tried to call and finally someone called back and he had no clue what to do either. Moreover, he said I have to call the state and fix my taxes with them because he doesn't know what was wrong. After I reminded him that I paid not little money for this service to call and fix my taxes by myself, he said he needs to pull out my account and see. After that he said he needs to check something and if he can have me on hold. I was on hold for 35 minutes! After which he hang up on me. I paid for this service to be treated like that?! Where your tax experts are if they don't know answers to easy questions? Experts that don't know the difference between cash method and market method?! Horrible. If you want a nightmare tax experience like mine then use this app, if you care about your taxes then find another app or a real tax expert to help you out.
Date published: 2022-02-19
Rated 2 out of 5 by from Took a week for transmission issue to be resolved. I completed our taxes using the Expert Help option. Total for preparation and filing almost $400, (I am a travel nurse with multiple state filings. Completed easily, but glitch in Intuit's efile transmission process delayed our completed return from being able to be filed for 7 days. Disappointed in the delay with no reduction in filing fees for backing our refund up a week.
Date published: 2022-02-19
Rated 4 out of 5 by from Great Good, easy to use. Got help from experts. Will recommend to others.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax Works Year After Year This is my 3rd year using Turbo Tax and it gets easier to file each year. Turbo Tax questions make it easy to complete the tax forms and explanations are available if needed.
Date published: 2022-02-19
Rated 5 out of 5 by from GR GR Great Very easy, been using 5 years and will do so again
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10438
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is the best!! I have used turbo tax to file my taxes for a few years now...this is the first tax expert I've had..Stan was awesome...his direction was clear and he made this experience well worth it..I hope to get him next year!!!
Date published: 2022-02-19
Rated 5 out of 5 by from TURBO TAX MADE IT EASY This was so easy to follow. Turbo Tax made it easy to follow and to ask questions through chat. I had great help when I got stuck. Thank you TurboTax
Date published: 2022-02-19
Rated 5 out of 5 by from TurboTax is the best!! Great, tight, and awesome, couldn't have been better.
Date published: 2022-02-19
Rated 5 out of 5 by from Always a great time using TurboTax! Turbotax has helped me understand how to do my taxes since a teenager. I will always use them and appreciate their explanations and assistance through this complicated process.
Date published: 2022-02-19
Rated 5 out of 5 by from TurboTax is great Very easy anybody can do it I loved it it was great
Date published: 2022-02-19
Rated 1 out of 5 by from No tax experts This app has no tax experts. I talked to a lady who had no clue what numbers I had to add to inventory section. Eventually she gave me an incorrect response that messed up my taxes. I had to Google myself and figure out things on my own. Then after filing the state rejected my taxes due to an error made on my file. That after another expert checked if everything was correct. After my taxes were rejected I tried to call and finally someone called back and he had no clue what to do either. Moreover, he said I have to call the state and fix my taxes with them because he doesn't know what was wrong. After I reminded him that I paid not little money for this service to call and fix my taxes by myself, he said he needs to pull out my account and see. After that he said he needs to check something and if he can have me on hold. I was on hold for 35 minutes! After which he hang up on me. I paid for this service to be treated like that?! Where your tax experts are if they don't know answers to easy questions? Experts that don't know the difference between cash method and market method?! Horrible. If you want a nightmare tax experience like mine then use this app, if you care about your taxes then find another app or a real tax expert to help you out.
Date published: 2022-02-19
Rated 2 out of 5 by from Took a week for transmission issue to be resolved. I completed our taxes using the Expert Help option. Total for preparation and filing almost $400, (I am a travel nurse with multiple state filings. Completed easily, but glitch in Intuit's efile transmission process delayed our completed return from being able to be filed for 7 days. Disappointed in the delay with no reduction in filing fees for backing our refund up a week.
Date published: 2022-02-19
Rated 4 out of 5 by from Great Good, easy to use. Got help from experts. Will recommend to others.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax Works Year After Year This is my 3rd year using Turbo Tax and it gets easier to file each year. Turbo Tax questions make it easy to complete the tax forms and explanations are available if needed.
Date published: 2022-02-19
Rated 5 out of 5 by from GR GR Great Very easy, been using 5 years and will do so again
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10438