TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Turbo Tax is very helpful Turbo Tax has been very helpfull. I can file my taxes without worry
Date published: 2022-02-19
Rated 5 out of 5 by from tubo tax is awesome i had a good experiance with them. tubo tax glad me threw my taxes with no problem
Date published: 2022-02-19
Rated 5 out of 5 by from Outstanding Very beneficial to file with Turbo Tax this year, thanks
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax! Ohhhh Yea! Got my stimulus refund fast. Luv them TurboTax guys!
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is great! Easy to use! Step by step process is so helpful and simple.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is wonderful. I found that Turbo Tax is very easy to use and got a wonderful refund back this year then I did last year.
Date published: 2022-02-19
Rated 5 out of 5 by from Easy Taxes for Anxious People This is my second year doing taxes. Last year, I did them through a tax business, but I did not want to file with them again this year. I decided to try out TurboTax because I had heard good reviews. When it comes to taxes, I have no clue what I'm doing because I don't speak grown-up world. TurboTax made everything easy and explained everything thoroughly.
Date published: 2022-02-19
Rated 3 out of 5 by from TurboTax Live Premier for 2021 Tax Returns Was very hard to navigate this year compared to prior years; rate 3 stars this year. Prior years' overall product rating 5 stars. Phone support was excellent though.
Date published: 2022-02-19
Rated 3 out of 5 by from The Product that I Keep Coming Back To With a lot of investment activity this year, I was first frustrated with the errors I was receiving for a D-71 form (for property bought or sold prior to 1971, with my birthdate being in '93). Due to this being impossible to have, I called TurboTax three times. The first two times, my problem was not addressed, and I ended up reviewing the imported fields from Robinhood, Vanguard, Fidelity and Coinbase Pro twice. After calling the third time, I was connected with a specialist, despite telling the automated machine that I did not want to, in fears of accumulating a higher fee. The automated messaging machine stated that I may not be able to have help in resolving the issue. The specialist on the line was polite, but had me check the same fields a third time, which did not fix the issue. I was asked to send the data from the TurboTax form for this year. I did not feel comfortable doing so, without a clear definition of what information was being sent. Determined to figure it out, I went through the uncommon categories and found that a box 'before 1971' had been selected for an unknown reason. I did not enter this, and I could not see where the imported forms would have done so with dates ranging from 2020 to 2021. I unselected this box, and sure enough, my problem was resolved. THE TAKEAWAY: I continuously come back to TurboTax because it is user friendly, simplifies filing via the import options from my various holding companies, and the staff is friendly and supportive. What I didn't appreciate this year is that it felt as if TurboTax has been trying to drive customers to buy the Lamborghini of Tax Advice when I really only needed the Chevrolet; and that is purely from how the automated system reacted the third time to my call. My hope for next year is that TurboTax addresses these bugs, to ensure this does not happen again. Something similar had happened last year, but not as difficult to resolve. I give you all a 3/5 this year, but I have faith that you are a 5/5 company, which I expect to come back to next year.
Date published: 2022-02-19
Rated 5 out of 5 by from TurboTax is Awesome!!!! I'm very comfortable using Turbo Tax, I've been a customer for almost 10 years now.
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10421
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is very helpful Turbo Tax has been very helpfull. I can file my taxes without worry
Date published: 2022-02-19
Rated 5 out of 5 by from tubo tax is awesome i had a good experiance with them. tubo tax glad me threw my taxes with no problem
Date published: 2022-02-19
Rated 5 out of 5 by from Outstanding Very beneficial to file with Turbo Tax this year, thanks
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax! Ohhhh Yea! Got my stimulus refund fast. Luv them TurboTax guys!
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is great! Easy to use! Step by step process is so helpful and simple.
Date published: 2022-02-19
Rated 5 out of 5 by from Turbo Tax is wonderful. I found that Turbo Tax is very easy to use and got a wonderful refund back this year then I did last year.
Date published: 2022-02-19
Rated 5 out of 5 by from Easy Taxes for Anxious People This is my second year doing taxes. Last year, I did them through a tax business, but I did not want to file with them again this year. I decided to try out TurboTax because I had heard good reviews. When it comes to taxes, I have no clue what I'm doing because I don't speak grown-up world. TurboTax made everything easy and explained everything thoroughly.
Date published: 2022-02-19
Rated 3 out of 5 by from TurboTax Live Premier for 2021 Tax Returns Was very hard to navigate this year compared to prior years; rate 3 stars this year. Prior years' overall product rating 5 stars. Phone support was excellent though.
Date published: 2022-02-19
Rated 3 out of 5 by from The Product that I Keep Coming Back To With a lot of investment activity this year, I was first frustrated with the errors I was receiving for a D-71 form (for property bought or sold prior to 1971, with my birthdate being in '93). Due to this being impossible to have, I called TurboTax three times. The first two times, my problem was not addressed, and I ended up reviewing the imported fields from Robinhood, Vanguard, Fidelity and Coinbase Pro twice. After calling the third time, I was connected with a specialist, despite telling the automated machine that I did not want to, in fears of accumulating a higher fee. The automated messaging machine stated that I may not be able to have help in resolving the issue. The specialist on the line was polite, but had me check the same fields a third time, which did not fix the issue. I was asked to send the data from the TurboTax form for this year. I did not feel comfortable doing so, without a clear definition of what information was being sent. Determined to figure it out, I went through the uncommon categories and found that a box 'before 1971' had been selected for an unknown reason. I did not enter this, and I could not see where the imported forms would have done so with dates ranging from 2020 to 2021. I unselected this box, and sure enough, my problem was resolved. THE TAKEAWAY: I continuously come back to TurboTax because it is user friendly, simplifies filing via the import options from my various holding companies, and the staff is friendly and supportive. What I didn't appreciate this year is that it felt as if TurboTax has been trying to drive customers to buy the Lamborghini of Tax Advice when I really only needed the Chevrolet; and that is purely from how the automated system reacted the third time to my call. My hope for next year is that TurboTax addresses these bugs, to ensure this does not happen again. Something similar had happened last year, but not as difficult to resolve. I give you all a 3/5 this year, but I have faith that you are a 5/5 company, which I expect to come back to next year.
Date published: 2022-02-19
Rated 5 out of 5 by from TurboTax is Awesome!!!! I'm very comfortable using Turbo Tax, I've been a customer for almost 10 years now.
Date published: 2022-02-19
All TurboTax® Offerings Reviews - Page 10421