TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Shouldn't be this hard You tell me both Federal and State were rejected because my AGI on line 8b of the 2019 federal form is wrong. But it is exactly what it says on the form you sent me last year. Seems to me this is a Turbotax problem, not and IRS problem. I can't penetrate the IRS web site. I think Turbotax should fix this. Please take care of it.
Date published: 2021-02-27
Rated 1 out of 5 by from KEEPS ASKING THE SAME THING OVER AND OVER! I used Turbo Tax last year and it was good. This year I removed a few things and it still kept asking for them later like the interest income. Took it off in the beginning and they still asked later to enter it again. It also keeps asking the same thing over and over. This used to be simple to use now it takes over an hour for a simple tax return. I will be using a different service next year.
Date published: 2021-02-27
Rated 1 out of 5 by from 2020 Sch SE-S glitch is a nightmare! I spoke to 3 different TurboTax representatives on the phone and no one was able to fix the glitch. I spent enormous amounts of time doing something that should have been simple. I ended up finding the answer on Community Discussions (which is full of frustrated customers all troubleshooting the same issue).
Date published: 2021-02-27
Rated 5 out of 5 by from Could not have done it on my own The software has improved every year The best was Nate the live person who walked me through it every step of the way He was fantastic calm patient & without him I would have pulled my hair out
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and easy It was very user friendly. It took very little time to complete.
Date published: 2021-02-27
Rated 4 out of 5 by from simple This was simple to use. I have nothing else to say
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax Very kind, quick and knowledgeable representatives
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax made me feel comfortable doing taxes! We've previous filled our taxes with another agency and not only was it really expensive it made us feel like we knew less about what documentation we would need. Turbotax explains every step with printable documents and required paperwork lists.
Date published: 2021-02-27
Rated 5 out of 5 by from Great Turbo Tax is a very detailed and easy to use piece of software. I have used it for 10 years.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is amazing I have used Turbo Tax now for MANY years, and have never once had an issue. It's a great way to learn how to do your own taxes and be able to file by yourself. Being a single parent with a full-time job I do not have much time. This takes little time and is easy with step-by-step guidance, and is always accurate.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10414
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Shouldn't be this hard You tell me both Federal and State were rejected because my AGI on line 8b of the 2019 federal form is wrong. But it is exactly what it says on the form you sent me last year. Seems to me this is a Turbotax problem, not and IRS problem. I can't penetrate the IRS web site. I think Turbotax should fix this. Please take care of it.
Date published: 2021-02-27
Rated 1 out of 5 by from KEEPS ASKING THE SAME THING OVER AND OVER! I used Turbo Tax last year and it was good. This year I removed a few things and it still kept asking for them later like the interest income. Took it off in the beginning and they still asked later to enter it again. It also keeps asking the same thing over and over. This used to be simple to use now it takes over an hour for a simple tax return. I will be using a different service next year.
Date published: 2021-02-27
Rated 1 out of 5 by from 2020 Sch SE-S glitch is a nightmare! I spoke to 3 different TurboTax representatives on the phone and no one was able to fix the glitch. I spent enormous amounts of time doing something that should have been simple. I ended up finding the answer on Community Discussions (which is full of frustrated customers all troubleshooting the same issue).
Date published: 2021-02-27
Rated 5 out of 5 by from Could not have done it on my own The software has improved every year The best was Nate the live person who walked me through it every step of the way He was fantastic calm patient & without him I would have pulled my hair out
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and easy It was very user friendly. It took very little time to complete.
Date published: 2021-02-27
Rated 4 out of 5 by from simple This was simple to use. I have nothing else to say
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax Very kind, quick and knowledgeable representatives
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax made me feel comfortable doing taxes! We've previous filled our taxes with another agency and not only was it really expensive it made us feel like we knew less about what documentation we would need. Turbotax explains every step with printable documents and required paperwork lists.
Date published: 2021-02-27
Rated 5 out of 5 by from Great Turbo Tax is a very detailed and easy to use piece of software. I have used it for 10 years.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is amazing I have used Turbo Tax now for MANY years, and have never once had an issue. It's a great way to learn how to do your own taxes and be able to file by yourself. Being a single parent with a full-time job I do not have much time. This takes little time and is easy with step-by-step guidance, and is always accurate.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10414