TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Agent review is a scam - not helpful I paid for an agent to review my tax return but it would take 4 days to get an appointment or I would have to wait until the next business day for a reply to a message. TurboTax should have people working on weekends for this or discount the bill if you don't have an agent review. Seems like a marketing ploy to me and nothing more.
Date published: 2021-02-27
Rated 5 out of 5 by from Love My TurboTax It's fast and easy and quite thorough. No problems with this tax program.
Date published: 2021-02-27
Rated 4 out of 5 by from Great experience I had no problems. the experience was good but short.
Date published: 2021-02-27
Rated 5 out of 5 by from Filing is stress free with Turbo Tax A great experience that is easy to follow with not problems to worry about
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing This is my first time doing taxes online with Turbo Taxes. I'm so grateful that it was easy and not complicated at all.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome and easy Fast and easy. tax experts are very nice and did their job perfectly
Date published: 2021-02-27
Rated 5 out of 5 by from Love turbo tax This new option of help is the perfect way to do your own taxes. Very helpful and quick to call.
Date published: 2021-02-27
Rated 5 out of 5 by from Reliable for years I have been using Turbo Tax Online for over 10 years. I have a background in tax preparation but find that Turbo Tax can lead anyone through a complicated individual return.
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo tax is just ok Did not allow me to use refund to pay my 2021 taxes.
Date published: 2021-02-27
Rated 2 out of 5 by from Disappointed Entering information was generally easy and straightforward. I was having an issue changing a number I realized was supposed to be entered somewhere else (regarding medical expenses), so I chatted with a Live Expert. They were not helpful at all and were very rude. When they realized that they had no idea how to help me, so they exited the chat without further information for how I could find help. When I was done with my tax returns, I submitted 2 questions for review; one of which was the question I had asked the Live Expert. I wait a week for a response (it says I will get a response in 24 hours), and I didn't get a response at all. I submitted my taxes as is and am hoping the "expert" reviewing it will know if everything looks good. I don't think I will be using TurboTax in the future. I upgraded for the $95 but am not sure I got my money's worth.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10411
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Agent review is a scam - not helpful I paid for an agent to review my tax return but it would take 4 days to get an appointment or I would have to wait until the next business day for a reply to a message. TurboTax should have people working on weekends for this or discount the bill if you don't have an agent review. Seems like a marketing ploy to me and nothing more.
Date published: 2021-02-27
Rated 5 out of 5 by from Love My TurboTax It's fast and easy and quite thorough. No problems with this tax program.
Date published: 2021-02-27
Rated 4 out of 5 by from Great experience I had no problems. the experience was good but short.
Date published: 2021-02-27
Rated 5 out of 5 by from Filing is stress free with Turbo Tax A great experience that is easy to follow with not problems to worry about
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing This is my first time doing taxes online with Turbo Taxes. I'm so grateful that it was easy and not complicated at all.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome and easy Fast and easy. tax experts are very nice and did their job perfectly
Date published: 2021-02-27
Rated 5 out of 5 by from Love turbo tax This new option of help is the perfect way to do your own taxes. Very helpful and quick to call.
Date published: 2021-02-27
Rated 5 out of 5 by from Reliable for years I have been using Turbo Tax Online for over 10 years. I have a background in tax preparation but find that Turbo Tax can lead anyone through a complicated individual return.
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo tax is just ok Did not allow me to use refund to pay my 2021 taxes.
Date published: 2021-02-27
Rated 2 out of 5 by from Disappointed Entering information was generally easy and straightforward. I was having an issue changing a number I realized was supposed to be entered somewhere else (regarding medical expenses), so I chatted with a Live Expert. They were not helpful at all and were very rude. When they realized that they had no idea how to help me, so they exited the chat without further information for how I could find help. When I was done with my tax returns, I submitted 2 questions for review; one of which was the question I had asked the Live Expert. I wait a week for a response (it says I will get a response in 24 hours), and I didn't get a response at all. I submitted my taxes as is and am hoping the "expert" reviewing it will know if everything looks good. I don't think I will be using TurboTax in the future. I upgraded for the $95 but am not sure I got my money's worth.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10411