TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from AWSOME IT WAS EASY AND FAST IT WAS MY FIRST TIME FILLING AND IT WAS EASY
Date published: 2023-02-23
Rated 5 out of 5 by from Regular TurboTax user Been using TurboTax for nearly 20 years. Never been disappointed.
Date published: 2023-02-23
Rated 4 out of 5 by from Support messages after return is rejected. Fed return was rejected due to processing error on Form 8960. This is an Turbo Tax program issue. Message was to wait until program issue if fixed, but there is no message sent when it was fixed. Upon looking in TT the check file indicated a date when the issue will be resolved, but des not indicate what I should do to resubmit. Check file site just indicates that when the user supplies the missing information then it can be resubmitted. I called "customer service" to find out what I needed to do - do I need to run review or does the updated TT implement all necessary fixes . The person said I need to call customer service, I told him that he is the customer service. I have been using TT for over a decade and have been very happy until now. TT should provide better instructions when the rejection is due to an issue with their program. Secondary - their customer service has significant room for improvement.
Date published: 2023-02-23
Rated 5 out of 5 by from Makes it Easy Second years using this system. For a small sole proprietor with a day job, the system made it easy to file.
Date published: 2023-02-23
Rated 5 out of 5 by from Great Great. Lots of help .....,........................
Date published: 2023-02-23
Rated 2 out of 5 by from Mediocre software, feels scammy The importing feature seems good at first until you realize you have to review each import and fill in the missing areas. Feels like they make pretend it's a good feature just to charge you more money when you are essentially filling it all out on your own anyway. Then charge me $39 to pay with refund?! Gotta love capitalism..
Date published: 2023-02-23
Rated 5 out of 5 by from Wow increíble el servicio!!! Uff un app o proceso que lo recomiendo 100% y la persona que me atendió, fue excelente como manejo la situación!
Date published: 2023-02-23
Rated 3 out of 5 by from Average Not very transparent. It would be easier if input followed actual forms more closely. Too much pushing for more expensive version. Impossible to get a person to answer a question.
Date published: 2023-02-23
Rated 5 out of 5 by from AMAZING SERVICE amazing service she was kind sweet and very informative
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax- Easy and Thorough Guided step by step- Have used TurboTax for over 12 years- very good
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWSOME IT WAS EASY AND FAST IT WAS MY FIRST TIME FILLING AND IT WAS EASY
Date published: 2023-02-23
Rated 5 out of 5 by from Regular TurboTax user Been using TurboTax for nearly 20 years. Never been disappointed.
Date published: 2023-02-23
Rated 4 out of 5 by from Support messages after return is rejected. Fed return was rejected due to processing error on Form 8960. This is an Turbo Tax program issue. Message was to wait until program issue if fixed, but there is no message sent when it was fixed. Upon looking in TT the check file indicated a date when the issue will be resolved, but des not indicate what I should do to resubmit. Check file site just indicates that when the user supplies the missing information then it can be resubmitted. I called "customer service" to find out what I needed to do - do I need to run review or does the updated TT implement all necessary fixes . The person said I need to call customer service, I told him that he is the customer service. I have been using TT for over a decade and have been very happy until now. TT should provide better instructions when the rejection is due to an issue with their program. Secondary - their customer service has significant room for improvement.
Date published: 2023-02-23
Rated 5 out of 5 by from Makes it Easy Second years using this system. For a small sole proprietor with a day job, the system made it easy to file.
Date published: 2023-02-23
Rated 5 out of 5 by from Great Great. Lots of help .....,........................
Date published: 2023-02-23
Rated 2 out of 5 by from Mediocre software, feels scammy The importing feature seems good at first until you realize you have to review each import and fill in the missing areas. Feels like they make pretend it's a good feature just to charge you more money when you are essentially filling it all out on your own anyway. Then charge me $39 to pay with refund?! Gotta love capitalism..
Date published: 2023-02-23
Rated 5 out of 5 by from Wow increíble el servicio!!! Uff un app o proceso que lo recomiendo 100% y la persona que me atendió, fue excelente como manejo la situación!
Date published: 2023-02-23
Rated 3 out of 5 by from Average Not very transparent. It would be easier if input followed actual forms more closely. Too much pushing for more expensive version. Impossible to get a person to answer a question.
Date published: 2023-02-23
Rated 5 out of 5 by from AMAZING SERVICE amazing service she was kind sweet and very informative
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax- Easy and Thorough Guided step by step- Have used TurboTax for over 12 years- very good
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10397