TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Software loading in Windows 11 on Dell laptop awfu Support quality was quite variable. There were serious issues in loading program onto computer in Windows 11 on a Dell laptop. Unbelievably bad in fact!
Date published: 2022-03-30
Rated 1 out of 5 by from Very Upset! My federal return has been e-filed and submission has been confirmed, but the software keeps telling me that it has not and will not let me e-file my state return for which I have paid! And there seems to be no way of reaching Intuit.
Date published: 2022-03-30
Rated 5 out of 5 by from Quick and Easy The website was easy. I like how the information auto populate if there were no changes, this make the process quick. The helpful hints and suggestions were helpful.
Date published: 2022-03-30
Rated 1 out of 5 by from State Tax filing issues While filing Federal and New York went fine, Indiana return would not transmit (had to pay $25 extra to TurboTax to file electronically and then did not work). Rebooted, updated TurboTax and cleared cache numerous times and would never work. Filed Federal individually finally and then tried again (what had worked for another customer in chat - after support was no help), but still did not work
Date published: 2022-03-30
Rated 4 out of 5 by from Turbo Tax Easy but, I don't see where I need to pay for state e-file. Free Federal and pay for state is a bit cheezy.
Date published: 2022-03-30
Rated 2 out of 5 by from Free Online Turned into $113 charge Normally I buy the disc but this year I used online version. This was way more difficult, and I had to manually input all my information instead of the program uploading it from my PC. It also cost me 3 times as much as the disc version. I will be looking at other Tax software next year
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax is so simple to use. It walks you through step by step and saves all of your progress along the way, so you can exit and come back anytime.
Date published: 2022-03-30
Rated 5 out of 5 by from Wonderful experience Good support in filing my taxes. Very informative and kept me on track.
Date published: 2022-03-30
Rated 5 out of 5 by from A+ I have used Turbo Tax for years. I enlisted my daughters to use it also. It really helps.
Date published: 2022-03-30
Rated 5 out of 5 by from TurboTax was so helpful! They were patient, clear, and walked me through step by step
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 10395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
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Rated 3 out of 5 by from Software loading in Windows 11 on Dell laptop awfu Support quality was quite variable. There were serious issues in loading program onto computer in Windows 11 on a Dell laptop. Unbelievably bad in fact!
Date published: 2022-03-30
Rated 1 out of 5 by from Very Upset! My federal return has been e-filed and submission has been confirmed, but the software keeps telling me that it has not and will not let me e-file my state return for which I have paid! And there seems to be no way of reaching Intuit.
Date published: 2022-03-30
Rated 5 out of 5 by from Quick and Easy The website was easy. I like how the information auto populate if there were no changes, this make the process quick. The helpful hints and suggestions were helpful.
Date published: 2022-03-30
Rated 1 out of 5 by from State Tax filing issues While filing Federal and New York went fine, Indiana return would not transmit (had to pay $25 extra to TurboTax to file electronically and then did not work). Rebooted, updated TurboTax and cleared cache numerous times and would never work. Filed Federal individually finally and then tried again (what had worked for another customer in chat - after support was no help), but still did not work
Date published: 2022-03-30
Rated 4 out of 5 by from Turbo Tax Easy but, I don't see where I need to pay for state e-file. Free Federal and pay for state is a bit cheezy.
Date published: 2022-03-30
Rated 2 out of 5 by from Free Online Turned into $113 charge Normally I buy the disc but this year I used online version. This was way more difficult, and I had to manually input all my information instead of the program uploading it from my PC. It also cost me 3 times as much as the disc version. I will be looking at other Tax software next year
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax is so simple to use. It walks you through step by step and saves all of your progress along the way, so you can exit and come back anytime.
Date published: 2022-03-30
Rated 5 out of 5 by from Wonderful experience Good support in filing my taxes. Very informative and kept me on track.
Date published: 2022-03-30
Rated 5 out of 5 by from A+ I have used Turbo Tax for years. I enlisted my daughters to use it also. It really helps.
Date published: 2022-03-30
Rated 5 out of 5 by from TurboTax was so helpful! They were patient, clear, and walked me through step by step
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 10395