TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great product Great product and very use of friendly.aaaaaaaaaaaa
Date published: 2021-02-22
Rated 5 out of 5 by from Best Tax Software Around A long time ago I use to use turbo tax to my taxes and that was from around 2012 to 2015. I only stopped using it because I married an Army man and Army has their own tax department that does free taxes for soldiers and their families. I have to say I prefer preparing my own taxes and when the Army switched to using TaxSlayer instead of having accountants do taxes I just didnt like TaxSlayer and it was not anything like TurboTax. I love TurboTax! Im happy to be back to using TurboTax again. You can never go wrong with TurboTax. I love how easy it is to navigate their website and do your own tax return. Everything is set up so simple and made easy for the user. I think more people should use TurboTax for sure!
Date published: 2021-02-22
Rated 5 out of 5 by from Thank you TurboTax! Thank you so much for helping me file my taxes for 2020! I had so many questions about how to file my taxes regarding the purchase of my home, especially because I had to take some money out of my IRA. The TurboTax Live Experts were very kind and patient and knowledgeable. They answered all my questions and broke down confusing terminology, as well as helping me recognize what expenses I could deduct on my taxes. Thank you again so much! I greatly appreciate it!
Date published: 2021-02-22
Rated 5 out of 5 by from Great service, text too light to read Turbo Tax has always been great and easy to use, but this year most of the forms used a light grey for the descriptions, which made it very, very hard to see/read. Not sure why they didn't just use a normal black color, but I would give the interface a 1-star if I could rate it separately. My eyes hurt from squinting, even though I made the text size larger than usual.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the best! Turbo Tax is very user friendly and has the best perks. I have always and will continue to use Turbo Tax to file my returns.
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Sucks I got everything done fast and easy, however i HAD to upgrade to receive my other deductions, so there 60 dollars gone,thanks for taking my money
Date published: 2021-02-22
Rated 1 out of 5 by from Too eager to upgrade you with no explanation Keep trying to upgrade as I am going through. They should just calculate that at the end instead of advertising it every 2 minutes. Might use other tax site if this is same next year.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to Use I have been using Turbo tax for several years its the best tool to help
Date published: 2021-02-22
Rated 4 out of 5 by from Nice to have help when you need it Been with turbo tax for 6 years , a little more complicated than last year but i enjoy using turbo tax
Date published: 2021-02-22
Rated 2 out of 5 by from Turbo Tax faults Turbo Tax insisted that I fill out W-2 informatiion. I am a retiree and don't have W-2 forms or information. All of my financial data is on 1099s. Turbo Tax repeatedly asked for W-2 information even up to E-filing I was instructed to complete W-2 information. This is a serious problem and wasted much of my time working around the problem. I have used Turbo Tax for many years and this year's program is terrible. How do I contact Customer Service???
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 10394
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great product Great product and very use of friendly.aaaaaaaaaaaa
Date published: 2021-02-22
Rated 5 out of 5 by from Best Tax Software Around A long time ago I use to use turbo tax to my taxes and that was from around 2012 to 2015. I only stopped using it because I married an Army man and Army has their own tax department that does free taxes for soldiers and their families. I have to say I prefer preparing my own taxes and when the Army switched to using TaxSlayer instead of having accountants do taxes I just didnt like TaxSlayer and it was not anything like TurboTax. I love TurboTax! Im happy to be back to using TurboTax again. You can never go wrong with TurboTax. I love how easy it is to navigate their website and do your own tax return. Everything is set up so simple and made easy for the user. I think more people should use TurboTax for sure!
Date published: 2021-02-22
Rated 5 out of 5 by from Thank you TurboTax! Thank you so much for helping me file my taxes for 2020! I had so many questions about how to file my taxes regarding the purchase of my home, especially because I had to take some money out of my IRA. The TurboTax Live Experts were very kind and patient and knowledgeable. They answered all my questions and broke down confusing terminology, as well as helping me recognize what expenses I could deduct on my taxes. Thank you again so much! I greatly appreciate it!
Date published: 2021-02-22
Rated 5 out of 5 by from Great service, text too light to read Turbo Tax has always been great and easy to use, but this year most of the forms used a light grey for the descriptions, which made it very, very hard to see/read. Not sure why they didn't just use a normal black color, but I would give the interface a 1-star if I could rate it separately. My eyes hurt from squinting, even though I made the text size larger than usual.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the best! Turbo Tax is very user friendly and has the best perks. I have always and will continue to use Turbo Tax to file my returns.
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Sucks I got everything done fast and easy, however i HAD to upgrade to receive my other deductions, so there 60 dollars gone,thanks for taking my money
Date published: 2021-02-22
Rated 1 out of 5 by from Too eager to upgrade you with no explanation Keep trying to upgrade as I am going through. They should just calculate that at the end instead of advertising it every 2 minutes. Might use other tax site if this is same next year.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to Use I have been using Turbo tax for several years its the best tool to help
Date published: 2021-02-22
Rated 4 out of 5 by from Nice to have help when you need it Been with turbo tax for 6 years , a little more complicated than last year but i enjoy using turbo tax
Date published: 2021-02-22
Rated 2 out of 5 by from Turbo Tax faults Turbo Tax insisted that I fill out W-2 informatiion. I am a retiree and don't have W-2 forms or information. All of my financial data is on 1099s. Turbo Tax repeatedly asked for W-2 information even up to E-filing I was instructed to complete W-2 information. This is a serious problem and wasted much of my time working around the problem. I have used Turbo Tax for many years and this year's program is terrible. How do I contact Customer Service???
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 10394