TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Citizen of California, USA Changed the display of Interest and Dividends so comparisons between 2019 and 2020 looked off. Should have shown the complete picture. I spent an hour figuring out what you folks were doing. Also, at the very end there was an exhibit that couldn't handle the RMD shortfall that was allowed under CARES. Spent at least another hour to realize TurboTax showed the numbers in the little square (IRS form related 5329-S) that was supposed to update had the basic RMD numbers wrong. Very bad. I tried to get help from the on-line help but it gave me nonsense. Actually I really like TurboTax in general but there are a few details not yet right in the current version. Need more testing.
Date published: 2021-02-19
Rated 5 out of 5 by from So easy! I've used TurboTax for 6 years - every year it's so easy and makes filing my taxes less stressful.
Date published: 2021-02-19
Rated 3 out of 5 by from Not As Good As It Used To Be The Federal portion of Turbo Tax worked great. The Montana State Tax was really poor. I had trouble with the Itemized Deductions Schedule categories not coming up properly; such as item 16. Political Contributions did not come up for me to input my amount and item 6. Montana Light Vehicle Registration Fees, which finally came up after I deleted the form and reinput. I sent a message to the Support Group and received a call back shortly thereafter. "David" was on the phone with me for 1 1/2 hours, and we were finally able to resolve Item 6 issue after deleting the forms for State and reinputting. I am hoping next year's program will be easier to use and not be so frustrating. If not, I will start using another tax program. I have used Turbo Tax for several years without any problems, but am now very disappointed in the program.
Date published: 2021-02-19
Rated 5 out of 5 by from Friendly & Patient Service: Hard 2 find these days Had some major issues w/ self-income (1st filing this way) as well as a split between states over the year. Jessica, crushed it! After solving the initial problems and new ones arose, Jessica took em all in stride and we got through it all after about 45 minutes. Well worth the time and few extra dollars to figure this insane Tax Code we live by! Thank you thank you thank you, Jessica!
Date published: 2021-02-19
Rated 5 out of 5 by from I enjoy using TurboTax TurboTax has never left me unsatisfied. I think TurboTax has help not only me but millions around the U.S.. Keep up the good work TurboTax
Date published: 2021-02-19
Rated 5 out of 5 by from Wonderfully simple Normally I have great trouble with computer programs but this one truly was simple and clear to understand and quick and easy to file.
Date published: 2021-02-19
Rated 5 out of 5 by from Super easy to use Super easy to use did not have any problem Tubo tax was with me every step of the way.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax can be complicated at times I have used Turbo Tax for several years now, and I have had many changes occur in my life including relocating and obtaining a part-time job, which I now work from home and never had to file work expenses for a home office, but I believe I got it right. I'll be better prepared next year.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax puts me in control TurboTax walks me through step by step which is very helpful. I have been using it for 10 years now and Love It!!!
Date published: 2021-02-19
Rated 5 out of 5 by from It works as expected Useful to be able to talk to an accountant and have him review the entries.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10388
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Citizen of California, USA Changed the display of Interest and Dividends so comparisons between 2019 and 2020 looked off. Should have shown the complete picture. I spent an hour figuring out what you folks were doing. Also, at the very end there was an exhibit that couldn't handle the RMD shortfall that was allowed under CARES. Spent at least another hour to realize TurboTax showed the numbers in the little square (IRS form related 5329-S) that was supposed to update had the basic RMD numbers wrong. Very bad. I tried to get help from the on-line help but it gave me nonsense. Actually I really like TurboTax in general but there are a few details not yet right in the current version. Need more testing.
Date published: 2021-02-19
Rated 5 out of 5 by from So easy! I've used TurboTax for 6 years - every year it's so easy and makes filing my taxes less stressful.
Date published: 2021-02-19
Rated 3 out of 5 by from Not As Good As It Used To Be The Federal portion of Turbo Tax worked great. The Montana State Tax was really poor. I had trouble with the Itemized Deductions Schedule categories not coming up properly; such as item 16. Political Contributions did not come up for me to input my amount and item 6. Montana Light Vehicle Registration Fees, which finally came up after I deleted the form and reinput. I sent a message to the Support Group and received a call back shortly thereafter. "David" was on the phone with me for 1 1/2 hours, and we were finally able to resolve Item 6 issue after deleting the forms for State and reinputting. I am hoping next year's program will be easier to use and not be so frustrating. If not, I will start using another tax program. I have used Turbo Tax for several years without any problems, but am now very disappointed in the program.
Date published: 2021-02-19
Rated 5 out of 5 by from Friendly & Patient Service: Hard 2 find these days Had some major issues w/ self-income (1st filing this way) as well as a split between states over the year. Jessica, crushed it! After solving the initial problems and new ones arose, Jessica took em all in stride and we got through it all after about 45 minutes. Well worth the time and few extra dollars to figure this insane Tax Code we live by! Thank you thank you thank you, Jessica!
Date published: 2021-02-19
Rated 5 out of 5 by from I enjoy using TurboTax TurboTax has never left me unsatisfied. I think TurboTax has help not only me but millions around the U.S.. Keep up the good work TurboTax
Date published: 2021-02-19
Rated 5 out of 5 by from Wonderfully simple Normally I have great trouble with computer programs but this one truly was simple and clear to understand and quick and easy to file.
Date published: 2021-02-19
Rated 5 out of 5 by from Super easy to use Super easy to use did not have any problem Tubo tax was with me every step of the way.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax can be complicated at times I have used Turbo Tax for several years now, and I have had many changes occur in my life including relocating and obtaining a part-time job, which I now work from home and never had to file work expenses for a home office, but I believe I got it right. I'll be better prepared next year.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax puts me in control TurboTax walks me through step by step which is very helpful. I have been using it for 10 years now and Love It!!!
Date published: 2021-02-19
Rated 5 out of 5 by from It works as expected Useful to be able to talk to an accountant and have him review the entries.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10388