TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Easy to Use We have used Turbo Tax to file our taxes for as long as the tax preparation software has been around. Every year it gets a bit easier to use. Even the difficult sections to complete are made a bit easier. Thank you Turbo Tax. See you next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is good I did not speak with anyone. Step by step was very easy to use
Date published: 2022-04-14
Rated 4 out of 5 by from It is good This could pull all the information online and do not much information to key in.
Date published: 2022-04-14
Rated 5 out of 5 by from Good experience with Turbo Tax Quick Easy way to file your taxes especially if you use over again.
Date published: 2022-04-14
Rated 5 out of 5 by from Taxes Made Easy Good explanations in every section. I ran into an issue and chatted with one of the CPAs who was very helpful.
Date published: 2022-04-14
Rated 3 out of 5 by from Poor Customer Service I have used TurboTax for over 10 years and have had few if any problems until this year. My e-file was rejected for inaccurate AGI for my spouse, I corrected (re-entered identical and accurate number twice) with no success. I have tried via websites and direct phone to reach someone at Intuit but with no results. The phone line wont let me into a wait cue and there is no easily accessible online chat. In addition, I have discovered that none of the past 10 + years of my e-filed returns on in my account! How can this be? If you had an accessible online chat/help function, I would probably not be writing this.
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax Deluxe 2021 While TurboTax Deluxe does a fine job, I still have not recovered a Federal Tax Return using it. ( I and my spouse are fully retired and on Social Security ). Entering the Economic Impact Tax into my Federal Tax as instructed by TurboTax made me owe $1,674 in Federal taxes.
Date published: 2022-04-14
Rated 4 out of 5 by from I enjoy doing my taxes with Turbo Tax Turbo Tax makes some of the difficult parts of doing your taxes simple.
Date published: 2022-04-14
Rated 1 out of 5 by from Very Poor Software TurboTax Deluxe would not load on Windows 10 OS. Tried 2 different discs from Costco. Took laptop and disc to independent computer person who diagnosed an Intuit flaw that would not allow TTax to access the temp directory within Windows. This person repaired that flaw and got it to download. For $40. Two calls to Helpline were not helpful.
Date published: 2022-04-14
Rated 3 out of 5 by from useful but has a few issues I've used Turbo Tax for about 30 years. This year I'm have difficultly pulling up returns I prepared. I have prepared 5 returns but only 4 show in the opening window. Then when I call up the fifth return to check its filing status I receive a message that I have already filed 5 returns and this one can not be efiled. Additional research shows an email was received saying return was accepted on March 16. One of the error messages I received with each return was regarding Schedule 8812 Child tax credit. I had not checked the box about advance payments, Form 8812 did not apply to any of the returns I prepared.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 10365
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Easy to Use We have used Turbo Tax to file our taxes for as long as the tax preparation software has been around. Every year it gets a bit easier to use. Even the difficult sections to complete are made a bit easier. Thank you Turbo Tax. See you next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is good I did not speak with anyone. Step by step was very easy to use
Date published: 2022-04-14
Rated 4 out of 5 by from It is good This could pull all the information online and do not much information to key in.
Date published: 2022-04-14
Rated 5 out of 5 by from Good experience with Turbo Tax Quick Easy way to file your taxes especially if you use over again.
Date published: 2022-04-14
Rated 5 out of 5 by from Taxes Made Easy Good explanations in every section. I ran into an issue and chatted with one of the CPAs who was very helpful.
Date published: 2022-04-14
Rated 3 out of 5 by from Poor Customer Service I have used TurboTax for over 10 years and have had few if any problems until this year. My e-file was rejected for inaccurate AGI for my spouse, I corrected (re-entered identical and accurate number twice) with no success. I have tried via websites and direct phone to reach someone at Intuit but with no results. The phone line wont let me into a wait cue and there is no easily accessible online chat. In addition, I have discovered that none of the past 10 + years of my e-filed returns on in my account! How can this be? If you had an accessible online chat/help function, I would probably not be writing this.
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax Deluxe 2021 While TurboTax Deluxe does a fine job, I still have not recovered a Federal Tax Return using it. ( I and my spouse are fully retired and on Social Security ). Entering the Economic Impact Tax into my Federal Tax as instructed by TurboTax made me owe $1,674 in Federal taxes.
Date published: 2022-04-14
Rated 4 out of 5 by from I enjoy doing my taxes with Turbo Tax Turbo Tax makes some of the difficult parts of doing your taxes simple.
Date published: 2022-04-14
Rated 1 out of 5 by from Very Poor Software TurboTax Deluxe would not load on Windows 10 OS. Tried 2 different discs from Costco. Took laptop and disc to independent computer person who diagnosed an Intuit flaw that would not allow TTax to access the temp directory within Windows. This person repaired that flaw and got it to download. For $40. Two calls to Helpline were not helpful.
Date published: 2022-04-14
Rated 3 out of 5 by from useful but has a few issues I've used Turbo Tax for about 30 years. This year I'm have difficultly pulling up returns I prepared. I have prepared 5 returns but only 4 show in the opening window. Then when I call up the fifth return to check its filing status I receive a message that I have already filed 5 returns and this one can not be efiled. Additional research shows an email was received saying return was accepted on March 16. One of the error messages I received with each return was regarding Schedule 8812 Child tax credit. I had not checked the box about advance payments, Form 8812 did not apply to any of the returns I prepared.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 10365