TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Works for me. Having used Turbo Tax for several years, it typically gets easier every year. I like how Turbo Tax just asks you the questions one at a time and is not a large stack of intimidating forms. It's always exciting watching the return dollar amount go up as you progress through the questionnaire, too. This may not be for everyone. It really depends on if you know you are going to get a return or if you are going to owe money. They do allow you to go through the full questionnaire before you pay so that you can verify if you need additional assistance. They also have the option to pay for live advice if you need it. Finally, I love the option to pay for the additional protection (identity theft and audit protection) for only $60 additional. I will continue to use Turbo Tax as long as it continues to work for me.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax needs some more work Filing of special forms (i.e. Form 4852) need to have more specific instructions such as where and how to send them
Date published: 2021-02-28
Rated 5 out of 5 by from everything is good except everything is good using turbo tax but it should include free state returns.
Date published: 2021-02-28
Rated 5 out of 5 by from Great My experience was good even though my refund was rejected
Date published: 2021-02-28
Rated 4 out of 5 by from GOOD YOU ASK TOO MANY OF THE SAME QUESTIONS. iT WAS STILL STRESSFUL TO DO MY TAXES
Date published: 2021-02-28
Rated 2 out of 5 by from Very Annoying Bugs and Everything Costs Extra I enjoy the concept of being able to file taxes myself, but to say I was irritated while using TurboTax would be an understatement. First, there are several bugs that significantly hindered my productivity. For example, when I filled out one of my forms, it was marked as "needs review," but each time I went through the form again, it remained labeled as "needs reviewed." Fortunately, I was able to navigate to the next page and ignore this after a while. Second, after reviewing my Federal taxes, it took me to each section of the virtual form that needed to be corrected, but they only needed correction because I had accidentally checked a box that made me a dependent. Rather than allowing me to scroll up on the virtual form and fix the error that was making the AI think the rest of the forum was wrong, it forced me to fill out several boxes that I later had to delete after it finally allowed me to make the correction. I wish it wouldn't grey out every part of the forum except the one blank it wants me to correct. I also am under the opinion that the advertising for TurboTax is misleading. For example, many ads feature the words "File for free" when there is actually a very select group of people who would be eligible to file their income taxes through Turbo Tax free of charge. For one thing, residents of only 9 out of all 50 states do not have to pay state income taxes, which costs $29.99 or $39.99 depending on whether one has purchased a paid plan, such as Deluxe or Premier. Oddly enough, filing state taxes costs $10 more if you have decided to purchase a paid version of TurboTax than if you are using the free version. Finally, even though I had already purchased Premier, I saw constant advertisements to upgrade even more. It was distracting and irritating. Overall, I like the concept, but it has several issues that need to be worked out.
Date published: 2021-02-28
Rated 5 out of 5 by from really great Turbo Tax is really amazing, very fast, easy, helpful. Would recommend.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is amazing They were easy and fast and just overall amazing I'll be going to them next year
Date published: 2021-02-28
Rated 5 out of 5 by from Yay turbo Got my refund quick hands down the best software on the market
Date published: 2021-02-28
Rated 5 out of 5 by from Honest and informative I enjoyed doing my taxes even after 12:00 o'clock midnight because TurboTax made it easy. I am relieved to have this checked off of my todo list.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10364
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Works for me. Having used Turbo Tax for several years, it typically gets easier every year. I like how Turbo Tax just asks you the questions one at a time and is not a large stack of intimidating forms. It's always exciting watching the return dollar amount go up as you progress through the questionnaire, too. This may not be for everyone. It really depends on if you know you are going to get a return or if you are going to owe money. They do allow you to go through the full questionnaire before you pay so that you can verify if you need additional assistance. They also have the option to pay for live advice if you need it. Finally, I love the option to pay for the additional protection (identity theft and audit protection) for only $60 additional. I will continue to use Turbo Tax as long as it continues to work for me.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax needs some more work Filing of special forms (i.e. Form 4852) need to have more specific instructions such as where and how to send them
Date published: 2021-02-28
Rated 5 out of 5 by from everything is good except everything is good using turbo tax but it should include free state returns.
Date published: 2021-02-28
Rated 5 out of 5 by from Great My experience was good even though my refund was rejected
Date published: 2021-02-28
Rated 4 out of 5 by from GOOD YOU ASK TOO MANY OF THE SAME QUESTIONS. iT WAS STILL STRESSFUL TO DO MY TAXES
Date published: 2021-02-28
Rated 2 out of 5 by from Very Annoying Bugs and Everything Costs Extra I enjoy the concept of being able to file taxes myself, but to say I was irritated while using TurboTax would be an understatement. First, there are several bugs that significantly hindered my productivity. For example, when I filled out one of my forms, it was marked as "needs review," but each time I went through the form again, it remained labeled as "needs reviewed." Fortunately, I was able to navigate to the next page and ignore this after a while. Second, after reviewing my Federal taxes, it took me to each section of the virtual form that needed to be corrected, but they only needed correction because I had accidentally checked a box that made me a dependent. Rather than allowing me to scroll up on the virtual form and fix the error that was making the AI think the rest of the forum was wrong, it forced me to fill out several boxes that I later had to delete after it finally allowed me to make the correction. I wish it wouldn't grey out every part of the forum except the one blank it wants me to correct. I also am under the opinion that the advertising for TurboTax is misleading. For example, many ads feature the words "File for free" when there is actually a very select group of people who would be eligible to file their income taxes through Turbo Tax free of charge. For one thing, residents of only 9 out of all 50 states do not have to pay state income taxes, which costs $29.99 or $39.99 depending on whether one has purchased a paid plan, such as Deluxe or Premier. Oddly enough, filing state taxes costs $10 more if you have decided to purchase a paid version of TurboTax than if you are using the free version. Finally, even though I had already purchased Premier, I saw constant advertisements to upgrade even more. It was distracting and irritating. Overall, I like the concept, but it has several issues that need to be worked out.
Date published: 2021-02-28
Rated 5 out of 5 by from really great Turbo Tax is really amazing, very fast, easy, helpful. Would recommend.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is amazing They were easy and fast and just overall amazing I'll be going to them next year
Date published: 2021-02-28
Rated 5 out of 5 by from Yay turbo Got my refund quick hands down the best software on the market
Date published: 2021-02-28
Rated 5 out of 5 by from Honest and informative I enjoyed doing my taxes even after 12:00 o'clock midnight because TurboTax made it easy. I am relieved to have this checked off of my todo list.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10364