TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is simple and easy. This experience was so easy, step by step. Amazing.
Date published: 2022-03-16
Rated 1 out of 5 by from Do not forget your ID an/or passowrd Things generally went OK until the end. I no longer have the email address that would be used in case I forgot my password - which I did. INFURIATINGLY there is no provision to ask that any communications be sent to a new email address even though my phone number is active and on file. I managed to submit but could not pay with my credit card so Turbo Tax pocketed $40 for deducting my $25 payment from my refund. I'll be looking for other software for next year.
Date published: 2022-03-16
Rated 4 out of 5 by from Online >>> CD Have used TurboTax for years, and I will continue to use it. It's easy to understand, easy to complete your return, and the combination of SmartCheck and the program's guidance makes me confident that I'm doing this correctly. I typically use the online version of TT, and this year I tried the CD/downloadable version. Having completed my return on the desktop this year, I strongly prefer the online version (even though it costs me an extra $200). Both are good products, but the online version has a cleaner presentation, smoother interface, and is easier to locate live support. Not a knock against the CD, but I think online is better.
Date published: 2022-03-16
Rated 5 out of 5 by from Reviewer was very helpful The reviewer was awesome . Very helpful . Answered all my questions
Date published: 2022-03-16
Rated 2 out of 5 by from Had to know what I was doing There were many errors that were not explained. I almost filed without my home office deduction due to problem with the review section where my deduction was not picked up on the form. Very difficult
Date published: 2022-03-16
Rated 5 out of 5 by from 2021 Return It was not real difficult to do. It was nice to be able to ask for help during the process
Date published: 2022-03-16
Rated 4 out of 5 by from A couple of glitches in a tricky asset exchange, the product works pretty well. I had some difficulty with doing a 1031 exchange that spanned two tax years (sold one in Sept 2020, bought new one in Jan 2021) since the asset had dropped off the list when filing the 2020 return as having disposed of the asset in an exchange. it took some doing to find the prior depreciation, and went to the form to enter the info. second is that the CD did not load and install as easily as it has in past years. I had to find the cd on the file manager to open the installation progrm.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is so easy and awesome Great experience from my on call representative she was very patient and knowledgeable!
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is fast & easy Turbo Tax fast and easy. I file personal, business and Trust Returns
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax awsome turbo tax is an wonderful used the service for over 5 years
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 10360
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is simple and easy. This experience was so easy, step by step. Amazing.
Date published: 2022-03-16
Rated 1 out of 5 by from Do not forget your ID an/or passowrd Things generally went OK until the end. I no longer have the email address that would be used in case I forgot my password - which I did. INFURIATINGLY there is no provision to ask that any communications be sent to a new email address even though my phone number is active and on file. I managed to submit but could not pay with my credit card so Turbo Tax pocketed $40 for deducting my $25 payment from my refund. I'll be looking for other software for next year.
Date published: 2022-03-16
Rated 4 out of 5 by from Online >>> CD Have used TurboTax for years, and I will continue to use it. It's easy to understand, easy to complete your return, and the combination of SmartCheck and the program's guidance makes me confident that I'm doing this correctly. I typically use the online version of TT, and this year I tried the CD/downloadable version. Having completed my return on the desktop this year, I strongly prefer the online version (even though it costs me an extra $200). Both are good products, but the online version has a cleaner presentation, smoother interface, and is easier to locate live support. Not a knock against the CD, but I think online is better.
Date published: 2022-03-16
Rated 5 out of 5 by from Reviewer was very helpful The reviewer was awesome . Very helpful . Answered all my questions
Date published: 2022-03-16
Rated 2 out of 5 by from Had to know what I was doing There were many errors that were not explained. I almost filed without my home office deduction due to problem with the review section where my deduction was not picked up on the form. Very difficult
Date published: 2022-03-16
Rated 5 out of 5 by from 2021 Return It was not real difficult to do. It was nice to be able to ask for help during the process
Date published: 2022-03-16
Rated 4 out of 5 by from A couple of glitches in a tricky asset exchange, the product works pretty well. I had some difficulty with doing a 1031 exchange that spanned two tax years (sold one in Sept 2020, bought new one in Jan 2021) since the asset had dropped off the list when filing the 2020 return as having disposed of the asset in an exchange. it took some doing to find the prior depreciation, and went to the form to enter the info. second is that the CD did not load and install as easily as it has in past years. I had to find the cd on the file manager to open the installation progrm.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is so easy and awesome Great experience from my on call representative she was very patient and knowledgeable!
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is fast & easy Turbo Tax fast and easy. I file personal, business and Trust Returns
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax awsome turbo tax is an wonderful used the service for over 5 years
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 10360