TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281615 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is awesome I was surprised how quick and accurate Turbo Tax Free Edition is. Thank you all. You are very much appreciated.
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax is costing more I gave 3 stars due to the $90 fee just for it to be processed, then another $40 to take directly from my return for e-filing. Why $90 then another $40? My refund is literally being processed by a computer and my return is as well, so why two fees to the same company? Also, the repeitition of inputing information it said was already saved was quite annoying.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax this year was much more easier to unders I really didn't have to interact with any CPA because your highlighted answers were very easy to understand. Thank you for the opportunity to do this myself.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax Review Report I found it pretty simple and straight forward. It was convenient and reliable.
Date published: 2021-02-28
Rated 5 out of 5 by from awesome very good and supportive. support was offered the whole way
Date published: 2021-02-28
Rated 1 out of 5 by from Turbo Tax gets you with those hidden fees I've been using Turbo Tax for over 8 years now and it seems that each year Turbo Tax finds a way to 1. sneak in fees and 2. charge more for those fees. This year I had to pay $300 for my taxes to be processed by turbo tax, that is truly absurd. This year may be the last year for turbo tax, I'm sick of it.
Date published: 2021-02-28
Rated 5 out of 5 by from RE: Andrea turbo is great Turbo tax made it so easy to file. Thanks turbotax
Date published: 2021-02-28
Rated 1 out of 5 by from Not Helpful US Citizens living abroad I am a US Citizen living abroad in Hong Kong. As you know, Hong Kong does not have a state or zip in its address. I bought PLUS Benefits per Turbo Tax's recommendation and it prevented me from completing my ability to efile because it wanted me to input zip code and state... in my foreign HK address that does not have a zip or state. This is quite common, so normally I enter something like 10000 for zip, but that didn't work. The UX does not allow me to continue to complete my filing. I ended up going back, entering a US address, continuing, and then reentering my HK address so I could continue. I don't even think this PLUS Benefits service works in HK or I wouldn't need to enter a US address anyways. Please don't offer these packages to citizens living abroad if they're not tested adequately. I don't factor this into my score of TT, but it's worth noting that a lot of US banks allow you to enter a foreign mailing address. I tried to pay with one bank, and it was rejected even though it was a US card out of a US bank but had a foreign address on file. I give this a poor rating because for the time and money I spent on what I assumed to be a superior service, all I felt was more confusion and it taking more time. I probably could have just done my tax on paper in the time I spent. In fact, I had started filling out my tax return a competing service and it seemed far superior to Turbo Tax. I would have finished but I had already paid for Turbo Tax so I decided to go through with it. I don't believe I will be continuing with Turbo Tax next year. I hope you will put more focus on US citizens living abroad in the future in your product, thanks.
Date published: 2021-02-28
Rated 5 out of 5 by from Is awesome They did great better then I expected greatful they help
Date published: 2021-02-28
Rated 5 out of 5 by from I luv it. It has always been easy and accurate for the past 5 years I've used it.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10360
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome I was surprised how quick and accurate Turbo Tax Free Edition is. Thank you all. You are very much appreciated.
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax is costing more I gave 3 stars due to the $90 fee just for it to be processed, then another $40 to take directly from my return for e-filing. Why $90 then another $40? My refund is literally being processed by a computer and my return is as well, so why two fees to the same company? Also, the repeitition of inputing information it said was already saved was quite annoying.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax this year was much more easier to unders I really didn't have to interact with any CPA because your highlighted answers were very easy to understand. Thank you for the opportunity to do this myself.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax Review Report I found it pretty simple and straight forward. It was convenient and reliable.
Date published: 2021-02-28
Rated 5 out of 5 by from awesome very good and supportive. support was offered the whole way
Date published: 2021-02-28
Rated 1 out of 5 by from Turbo Tax gets you with those hidden fees I've been using Turbo Tax for over 8 years now and it seems that each year Turbo Tax finds a way to 1. sneak in fees and 2. charge more for those fees. This year I had to pay $300 for my taxes to be processed by turbo tax, that is truly absurd. This year may be the last year for turbo tax, I'm sick of it.
Date published: 2021-02-28
Rated 5 out of 5 by from RE: Andrea turbo is great Turbo tax made it so easy to file. Thanks turbotax
Date published: 2021-02-28
Rated 1 out of 5 by from Not Helpful US Citizens living abroad I am a US Citizen living abroad in Hong Kong. As you know, Hong Kong does not have a state or zip in its address. I bought PLUS Benefits per Turbo Tax's recommendation and it prevented me from completing my ability to efile because it wanted me to input zip code and state... in my foreign HK address that does not have a zip or state. This is quite common, so normally I enter something like 10000 for zip, but that didn't work. The UX does not allow me to continue to complete my filing. I ended up going back, entering a US address, continuing, and then reentering my HK address so I could continue. I don't even think this PLUS Benefits service works in HK or I wouldn't need to enter a US address anyways. Please don't offer these packages to citizens living abroad if they're not tested adequately. I don't factor this into my score of TT, but it's worth noting that a lot of US banks allow you to enter a foreign mailing address. I tried to pay with one bank, and it was rejected even though it was a US card out of a US bank but had a foreign address on file. I give this a poor rating because for the time and money I spent on what I assumed to be a superior service, all I felt was more confusion and it taking more time. I probably could have just done my tax on paper in the time I spent. In fact, I had started filling out my tax return a competing service and it seemed far superior to Turbo Tax. I would have finished but I had already paid for Turbo Tax so I decided to go through with it. I don't believe I will be continuing with Turbo Tax next year. I hope you will put more focus on US citizens living abroad in the future in your product, thanks.
Date published: 2021-02-28
Rated 5 out of 5 by from Is awesome They did great better then I expected greatful they help
Date published: 2021-02-28
Rated 5 out of 5 by from I luv it. It has always been easy and accurate for the past 5 years I've used it.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10360