TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Turbo Tax is okay More of a last minute resort. Too much hidden fees. Cost me the same amount for this complicated website as it does for an accountant
Date published: 2022-04-04
Rated 4 out of 5 by from Good product Was a good experience overall. Working with my Live Tax Preparer Patricia was work the money spent.
Date published: 2022-04-04
Rated 3 out of 5 by from Great Service with Hidden Pricing Actually completing my taxes was the normal and stressful experience as usual but Turbo Tax really does streamline the experience. Their help boxes were extremely helpful and answered all of my questions. The way the system pushes you into the next step is convenient and logical. At no point was I frustrated with how to file thanks to Turbo Tax. Unfortunately, at the end of the process the cost goes up from the $39 filing fee up past $200 very randomly. It's really really messed up to claim that a product is free and there's a small fee to file when the next thing you know, you have to pay over $200 to file! If Turbo Tax was more open about the cost, then I would give them 5 out of 5 stars, but the way they through it in at the end after 3 days of filing taxes is disturbing. Turbo Tax! If you believe in your product like I do, then telling people how much it costs won't matter.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax made Taxes EASY!!! First year not preparing my taxes myself and this was really awesome!! Great communication, very simple process.
Date published: 2022-04-04
Rated 5 out of 5 by from Outstanding Excellent software, been using it since 1985 and recommendation it.
Date published: 2022-04-04
Rated 2 out of 5 by from Thanks but what the heck Turbotax has been my go to, but now yall made me pay $100 despite saying I didn't have to pay. Plus, I couldn't even use my return towards it, so I'll probably be using someone else next year. Thank you for your service.
Date published: 2022-04-04
Rated 5 out of 5 by from WORTH EVERY CENT They step us thru item by item and the Help section is AWESOME. We had to use it several times. We also had purchased the "Live Premier" version and used it twice. Both people we connected to answered all our questions right on the spot. They were just great!!! Every year I say I am not going to do our taxes but then go ahead and do it with Turbo Tax and every year I end up saying I am glad I did. TT and their tax professionals we have access to make it really pretty darn easy. So next year...I am saying now I WILL do my taxes with TT!!!!
Date published: 2022-04-04
Rated 1 out of 5 by from Too much money for self help Too hard to get a person on the phone. Software was not very intuitive.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is Great! Easy to use and helpful features. I highly recommend it.
Date published: 2022-04-04
Rated 5 out of 5 by from easy step by step Have used for years. Love it and will continue to use.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 10352
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is okay More of a last minute resort. Too much hidden fees. Cost me the same amount for this complicated website as it does for an accountant
Date published: 2022-04-04
Rated 4 out of 5 by from Good product Was a good experience overall. Working with my Live Tax Preparer Patricia was work the money spent.
Date published: 2022-04-04
Rated 3 out of 5 by from Great Service with Hidden Pricing Actually completing my taxes was the normal and stressful experience as usual but Turbo Tax really does streamline the experience. Their help boxes were extremely helpful and answered all of my questions. The way the system pushes you into the next step is convenient and logical. At no point was I frustrated with how to file thanks to Turbo Tax. Unfortunately, at the end of the process the cost goes up from the $39 filing fee up past $200 very randomly. It's really really messed up to claim that a product is free and there's a small fee to file when the next thing you know, you have to pay over $200 to file! If Turbo Tax was more open about the cost, then I would give them 5 out of 5 stars, but the way they through it in at the end after 3 days of filing taxes is disturbing. Turbo Tax! If you believe in your product like I do, then telling people how much it costs won't matter.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax made Taxes EASY!!! First year not preparing my taxes myself and this was really awesome!! Great communication, very simple process.
Date published: 2022-04-04
Rated 5 out of 5 by from Outstanding Excellent software, been using it since 1985 and recommendation it.
Date published: 2022-04-04
Rated 2 out of 5 by from Thanks but what the heck Turbotax has been my go to, but now yall made me pay $100 despite saying I didn't have to pay. Plus, I couldn't even use my return towards it, so I'll probably be using someone else next year. Thank you for your service.
Date published: 2022-04-04
Rated 5 out of 5 by from WORTH EVERY CENT They step us thru item by item and the Help section is AWESOME. We had to use it several times. We also had purchased the "Live Premier" version and used it twice. Both people we connected to answered all our questions right on the spot. They were just great!!! Every year I say I am not going to do our taxes but then go ahead and do it with Turbo Tax and every year I end up saying I am glad I did. TT and their tax professionals we have access to make it really pretty darn easy. So next year...I am saying now I WILL do my taxes with TT!!!!
Date published: 2022-04-04
Rated 1 out of 5 by from Too much money for self help Too hard to get a person on the phone. Software was not very intuitive.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is Great! Easy to use and helpful features. I highly recommend it.
Date published: 2022-04-04
Rated 5 out of 5 by from easy step by step Have used for years. Love it and will continue to use.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 10352