TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from The only one to use Very easy to use. I would recommend for the ease of use.
Date published: 2022-03-17
Rated 5 out of 5 by from Taxes Complete! Easy easy easy easy easy easy easy easy easy easy easy
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax handled a semi-complex return well Easy to use, easy to review and questions answered immediately
Date published: 2022-03-17
Rated 1 out of 5 by from Glitch caused error I have a rental property so I used to find TurboTax helpful. A glitch in their system erroneously recorded my property as sold, so it did not carry over my depreciation expense. I was able to do an amendment, but it was a real hassle to get someone who understood my issue and who can help - I wasted countless hours trying to get help. I also had to upgrade in order to get the additional advice on how to fix this. I asked for a courtesy discount for which they gave me a code, but it did not work. I have lost confidence in the accuracy of their record keeping and difficulty in getting customer service was very time consuming. I will be looking elsewhere next year
Date published: 2022-03-17
Rated 5 out of 5 by from Love using Turbotax This tax system is very user friendly. I've used it for the past five years.
Date published: 2022-03-17
Rated 3 out of 5 by from Used to be Better Not as good as Turbo Tax used to be--have used for years. Skips too much--Questions hidden--really have to review documents at end to figure out what is missed.
Date published: 2022-03-17
Rated 3 out of 5 by from Turbo tax needs work. Using windows 11 I used windows 11 to refile my turbo tax for 2019. I had problems entering corrections. Seems like no matter how many I corrected an input correction information did not save. So, I started to save each change. In some instances, the correction displayed correctly on forms for the final save. Yet in some cases the corrected inputs were lost when I printed the forms.
Date published: 2022-03-17
Rated 5 out of 5 by from Fast Stress Relief! Turbo tax has been my go to for several years. I love that they remember me and my situations every year. It makes tax season a breeze for me. Thank you!
Date published: 2022-03-17
Rated 4 out of 5 by from easy to understand very easy to navigate and helpful on getting a good refund. Expensive to do direct deposit. Thought we were helping with paper work and it cost us more.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax was great! For the most part the whole process was self explanatory and any confusion I had the expert were really helpful and had great attitudes ( especially my last two).
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 10328
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The only one to use Very easy to use. I would recommend for the ease of use.
Date published: 2022-03-17
Rated 5 out of 5 by from Taxes Complete! Easy easy easy easy easy easy easy easy easy easy easy
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax handled a semi-complex return well Easy to use, easy to review and questions answered immediately
Date published: 2022-03-17
Rated 1 out of 5 by from Glitch caused error I have a rental property so I used to find TurboTax helpful. A glitch in their system erroneously recorded my property as sold, so it did not carry over my depreciation expense. I was able to do an amendment, but it was a real hassle to get someone who understood my issue and who can help - I wasted countless hours trying to get help. I also had to upgrade in order to get the additional advice on how to fix this. I asked for a courtesy discount for which they gave me a code, but it did not work. I have lost confidence in the accuracy of their record keeping and difficulty in getting customer service was very time consuming. I will be looking elsewhere next year
Date published: 2022-03-17
Rated 5 out of 5 by from Love using Turbotax This tax system is very user friendly. I've used it for the past five years.
Date published: 2022-03-17
Rated 3 out of 5 by from Used to be Better Not as good as Turbo Tax used to be--have used for years. Skips too much--Questions hidden--really have to review documents at end to figure out what is missed.
Date published: 2022-03-17
Rated 3 out of 5 by from Turbo tax needs work. Using windows 11 I used windows 11 to refile my turbo tax for 2019. I had problems entering corrections. Seems like no matter how many I corrected an input correction information did not save. So, I started to save each change. In some instances, the correction displayed correctly on forms for the final save. Yet in some cases the corrected inputs were lost when I printed the forms.
Date published: 2022-03-17
Rated 5 out of 5 by from Fast Stress Relief! Turbo tax has been my go to for several years. I love that they remember me and my situations every year. It makes tax season a breeze for me. Thank you!
Date published: 2022-03-17
Rated 4 out of 5 by from easy to understand very easy to navigate and helpful on getting a good refund. Expensive to do direct deposit. Thought we were helping with paper work and it cost us more.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax was great! For the most part the whole process was self explanatory and any confusion I had the expert were really helpful and had great attitudes ( especially my last two).
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 10328