TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from First time filer Everything was so easy to follow and check, highly recommended!
Date published: 2021-02-22
Rated 2 out of 5 by from It's a headache Most of it is pretty straightforward and they do have plenty of helpful tips to look at if you have questions while filing. However their system needs work as I had a major issue where it cloned my w-2 without me realizing it until I was at the payment options and my return went from getting money to me having to owe taxes. Had it not been for the safeguard that denies you using your refund to pay if you don't have one I wouldn't have even noticed this massive error that would've cost me greatly. They also neglect to state that they charge you for paying the processing fees with your refund so you not only pay for federal and state but that on top of it when it should be free, especially since it doesn't tell you at all until you're at the end of payment confirmation. It's a convenient way to do taxes but with errors and shady aspects like that fee I can't give them anything more than 2 stars which I feel is rather generous after that debacle.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is easy to use Thank you turbo tax for another year of making filing taxes easy.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use Easy and friendly to use with suggestions and rechecking formats that helps a tax filer.
Date published: 2021-02-22
Rated 5 out of 5 by from TURBOTAX IS AWESOME EASY TO USE, ASKS ALL THE RIGHT QUESTIONS, VERY COMPLETE AND EASY
Date published: 2021-02-22
Rated 5 out of 5 by from Love it I've been using Turbo Tax for 8 years!!! I will continue, easy quick & convenient!
Date published: 2021-02-22
Rated 3 out of 5 by from expensive but easiest to use Truth be told only using turbo tax cause its the easiest to use out there, but price is to high. Just paying the price for the convenience. Since i just do basic filing, not really worth it might go else where next time.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is user friendly helped me ease right on thru the process for 2020 tax return
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Glitch/Poor Customer Service Turbo Tax auto fills information from previous years if you filed with them before, which is great in circumstances where there are no life changes. I was unable to e-file since there seemed to be a system glitch where Turbo Tax was trying to get me to fill out a 1099- NEC form that I did not have this year, but I had last year. No matter what I did, even after answering "no" to questions that had to do with if I performed contract/freelance work in 2020, it still was trying to make me fill out information in a 1099-NEC. I was able to alter other W-2 employment information without issue. Since I did not fill out information for a 1099-NEC, Turbo Tax would not let me e-file since it detected there was an "error." I decided to call the customer service line, waited 2 hours on hold, and then was told that they could not fix the issue - and that it was my error since I had opted to auto-load information from last year. I can't say for sure, but I don't even remember seeing an option to start "fresh." My question is why was I able to make changes to W-2 and employer information and not the 1099-NEC? It really seems like it is some kind of system glitch. The customer service agent did not attempt to fix my issue, and did not even offer an apology. I am really disappointed in the customer service offered by Turbo Tax, and that this system glitch has prevented me from e-filing.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is the greatest Well this is my second year using TurboTax and let tell you it was easy to understand and they take u step by step I loved it
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 10319
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from First time filer Everything was so easy to follow and check, highly recommended!
Date published: 2021-02-22
Rated 2 out of 5 by from It's a headache Most of it is pretty straightforward and they do have plenty of helpful tips to look at if you have questions while filing. However their system needs work as I had a major issue where it cloned my w-2 without me realizing it until I was at the payment options and my return went from getting money to me having to owe taxes. Had it not been for the safeguard that denies you using your refund to pay if you don't have one I wouldn't have even noticed this massive error that would've cost me greatly. They also neglect to state that they charge you for paying the processing fees with your refund so you not only pay for federal and state but that on top of it when it should be free, especially since it doesn't tell you at all until you're at the end of payment confirmation. It's a convenient way to do taxes but with errors and shady aspects like that fee I can't give them anything more than 2 stars which I feel is rather generous after that debacle.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is easy to use Thank you turbo tax for another year of making filing taxes easy.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use Easy and friendly to use with suggestions and rechecking formats that helps a tax filer.
Date published: 2021-02-22
Rated 5 out of 5 by from TURBOTAX IS AWESOME EASY TO USE, ASKS ALL THE RIGHT QUESTIONS, VERY COMPLETE AND EASY
Date published: 2021-02-22
Rated 5 out of 5 by from Love it I've been using Turbo Tax for 8 years!!! I will continue, easy quick & convenient!
Date published: 2021-02-22
Rated 3 out of 5 by from expensive but easiest to use Truth be told only using turbo tax cause its the easiest to use out there, but price is to high. Just paying the price for the convenience. Since i just do basic filing, not really worth it might go else where next time.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is user friendly helped me ease right on thru the process for 2020 tax return
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Glitch/Poor Customer Service Turbo Tax auto fills information from previous years if you filed with them before, which is great in circumstances where there are no life changes. I was unable to e-file since there seemed to be a system glitch where Turbo Tax was trying to get me to fill out a 1099- NEC form that I did not have this year, but I had last year. No matter what I did, even after answering "no" to questions that had to do with if I performed contract/freelance work in 2020, it still was trying to make me fill out information in a 1099-NEC. I was able to alter other W-2 employment information without issue. Since I did not fill out information for a 1099-NEC, Turbo Tax would not let me e-file since it detected there was an "error." I decided to call the customer service line, waited 2 hours on hold, and then was told that they could not fix the issue - and that it was my error since I had opted to auto-load information from last year. I can't say for sure, but I don't even remember seeing an option to start "fresh." My question is why was I able to make changes to W-2 and employer information and not the 1099-NEC? It really seems like it is some kind of system glitch. The customer service agent did not attempt to fix my issue, and did not even offer an apology. I am really disappointed in the customer service offered by Turbo Tax, and that this system glitch has prevented me from e-filing.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is the greatest Well this is my second year using TurboTax and let tell you it was easy to understand and they take u step by step I loved it
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 10319