TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from High fees Purchased the CD version of Turbo Tax to prepare my taxes without doing online filing. Completed my returns (fed and 1 state) and was due a refund of $499.00. After I e-filed both returns, I discovered that my refund had been reduced to $439.00 as a result of fee charges of $60.00. So I paid a total of $120.00 to purchase the program and then paid an additional $60.00 in fees. That is unbelievable for a single individual with w-2 wages of $8500.00, no dependents and no other support. I will NOT use turbo tax in the future.
Date published: 2023-02-24
Rated 5 out of 5 by from Simple to use, improved from previous years Did not need on line help, answers to any questions were found in help.
Date published: 2023-02-24
Rated 5 out of 5 by from Excellent Excellent service!!! Latasha was very professional and pleasant to work with!
Date published: 2023-02-24
Rated 5 out of 5 by from Taxes Made Easy! TurboTax Premium made the process of doing my taxes so easy. They provided explanations along the way and ensured that I received every tax break that I deserved. I will definitely be using this service for years to come!
Date published: 2023-02-24
Rated 3 out of 5 by from interface needs work It would help to be able to enter 2 or more 1099-int (or such) and to have common deductions (such as property tax) available rather than uploading everything as "other"
Date published: 2023-02-24
Rated 5 out of 5 by from Simple Makes filing taxes easy! Used service for years!!!
Date published: 2023-02-24
Rated 5 out of 5 by from Awmsome DITY Tax Software Used Turbo Tax for 15+ years. Never had any issues.
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is great, very helpful It is a very useful app, very helpful through the whole process made doing my taxes much easier.
Date published: 2023-02-24
Rated 4 out of 5 by from Easy and good info throughout Works fast like an app. However, I was concerned that 1 of the live experts I talked with wasn't as knowledgeable as I was and didn't have info that I needed. Although it was really complex, they should've known. Otherwise, TurboTax would've received a 5 star due to ease of access. Completed my taxed in 1.1 Hrs.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax user friendly use the windows a lot for additional information, they have been helpful for years
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10309
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from High fees Purchased the CD version of Turbo Tax to prepare my taxes without doing online filing. Completed my returns (fed and 1 state) and was due a refund of $499.00. After I e-filed both returns, I discovered that my refund had been reduced to $439.00 as a result of fee charges of $60.00. So I paid a total of $120.00 to purchase the program and then paid an additional $60.00 in fees. That is unbelievable for a single individual with w-2 wages of $8500.00, no dependents and no other support. I will NOT use turbo tax in the future.
Date published: 2023-02-24
Rated 5 out of 5 by from Simple to use, improved from previous years Did not need on line help, answers to any questions were found in help.
Date published: 2023-02-24
Rated 5 out of 5 by from Excellent Excellent service!!! Latasha was very professional and pleasant to work with!
Date published: 2023-02-24
Rated 5 out of 5 by from Taxes Made Easy! TurboTax Premium made the process of doing my taxes so easy. They provided explanations along the way and ensured that I received every tax break that I deserved. I will definitely be using this service for years to come!
Date published: 2023-02-24
Rated 3 out of 5 by from interface needs work It would help to be able to enter 2 or more 1099-int (or such) and to have common deductions (such as property tax) available rather than uploading everything as "other"
Date published: 2023-02-24
Rated 5 out of 5 by from Simple Makes filing taxes easy! Used service for years!!!
Date published: 2023-02-24
Rated 5 out of 5 by from Awmsome DITY Tax Software Used Turbo Tax for 15+ years. Never had any issues.
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is great, very helpful It is a very useful app, very helpful through the whole process made doing my taxes much easier.
Date published: 2023-02-24
Rated 4 out of 5 by from Easy and good info throughout Works fast like an app. However, I was concerned that 1 of the live experts I talked with wasn't as knowledgeable as I was and didn't have info that I needed. Although it was really complex, they should've known. Otherwise, TurboTax would've received a 5 star due to ease of access. Completed my taxed in 1.1 Hrs.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax user friendly use the windows a lot for additional information, they have been helpful for years
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10309