TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from No Help for Rejected Returns and Added Fees!! Took me THREE TIMES to submit my taxes and I had to go through trying to figure out how to fix the problem. Still not sure if it’s fixed or not. They also keep going up in price and to make things worse, constantly up-sell during the process. Then at the end, they’ve added yet another fee that you need to pay before filling. After over 2 hours of entering data, I was told to pay another $39 to e-file or print out my return and mail it in. E-filing should be free - it is through the tax department. Nobody using Turbo Tax is planning on printing and mailing a return, but instead of being transparent and telling customers upfront, they spring it at the end when people have to pay or start over. Next year, I will be trying a different tax software. Predatory and ridiculous.
Date published: 2023-02-23
Rated 5 out of 5 by from I've loved TurboTax for a long time I've used TurboTax for years.. super easy to use and accurate. I won't go anywhere else..
Date published: 2023-02-23
Rated 2 out of 5 by from TurboTax I am not happy with the fees. I got charged twice last year and could not get a refund for either charge. This year turbotax tried to charge me for the simple form. It insisted that I pay for it. I got all the way to the end and the software would not let me finish without being charged. There are way to many alerts that are confusing and you have to be super careful to make sure you don't click anything on thoses pages as you will get charged. Be Careful!
Date published: 2023-02-23
Rated 5 out of 5 by from Turbo Tax is fast and easy to use. Did my taxes in under 25 minutes! Very intuitive and fast.
Date published: 2023-02-23
Rated 4 out of 5 by from GOOD TURBO TAX is good - I wish it was possible to see what is "behind the scenes" so that I could understand the calculations better and how to report certain items. Some explanations are adequate, others are not helpful.
Date published: 2023-02-23
Rated 5 out of 5 by from I <3 Turbotax Can be kinda confusing if you don't at least have an idea of what you're doing. But ive been doing my own for 10ish years and haven't had too much trouble! Really pretty simple, just answer the questions and they fill it in for you.
Date published: 2023-02-23
Rated 5 out of 5 by from Turbotax is the best Several years ago I tried a different tax service. I hated it. I will never use anything but Turbotax from now on!
Date published: 2023-02-23
Rated 5 out of 5 by from Great customer support Kathleen did a wonderful job getting a glich worked out so I could e-file. I had missed one small entry that caused a problem and she dug deep and found it. Thank you.
Date published: 2023-02-23
Rated 5 out of 5 by from So easy to use! I am a financial idiot, and this platform is super easy to use!
Date published: 2023-02-23
Rated 5 out of 5 by from Great! Great! Was very easy! Will be using again next year!
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10275
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from No Help for Rejected Returns and Added Fees!! Took me THREE TIMES to submit my taxes and I had to go through trying to figure out how to fix the problem. Still not sure if it’s fixed or not. They also keep going up in price and to make things worse, constantly up-sell during the process. Then at the end, they’ve added yet another fee that you need to pay before filling. After over 2 hours of entering data, I was told to pay another $39 to e-file or print out my return and mail it in. E-filing should be free - it is through the tax department. Nobody using Turbo Tax is planning on printing and mailing a return, but instead of being transparent and telling customers upfront, they spring it at the end when people have to pay or start over. Next year, I will be trying a different tax software. Predatory and ridiculous.
Date published: 2023-02-23
Rated 5 out of 5 by from I've loved TurboTax for a long time I've used TurboTax for years.. super easy to use and accurate. I won't go anywhere else..
Date published: 2023-02-23
Rated 2 out of 5 by from TurboTax I am not happy with the fees. I got charged twice last year and could not get a refund for either charge. This year turbotax tried to charge me for the simple form. It insisted that I pay for it. I got all the way to the end and the software would not let me finish without being charged. There are way to many alerts that are confusing and you have to be super careful to make sure you don't click anything on thoses pages as you will get charged. Be Careful!
Date published: 2023-02-23
Rated 5 out of 5 by from Turbo Tax is fast and easy to use. Did my taxes in under 25 minutes! Very intuitive and fast.
Date published: 2023-02-23
Rated 4 out of 5 by from GOOD TURBO TAX is good - I wish it was possible to see what is "behind the scenes" so that I could understand the calculations better and how to report certain items. Some explanations are adequate, others are not helpful.
Date published: 2023-02-23
Rated 5 out of 5 by from I <3 Turbotax Can be kinda confusing if you don't at least have an idea of what you're doing. But ive been doing my own for 10ish years and haven't had too much trouble! Really pretty simple, just answer the questions and they fill it in for you.
Date published: 2023-02-23
Rated 5 out of 5 by from Turbotax is the best Several years ago I tried a different tax service. I hated it. I will never use anything but Turbotax from now on!
Date published: 2023-02-23
Rated 5 out of 5 by from Great customer support Kathleen did a wonderful job getting a glich worked out so I could e-file. I had missed one small entry that caused a problem and she dug deep and found it. Thank you.
Date published: 2023-02-23
Rated 5 out of 5 by from So easy to use! I am a financial idiot, and this platform is super easy to use!
Date published: 2023-02-23
Rated 5 out of 5 by from Great! Great! Was very easy! Will be using again next year!
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10275