TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from WATCH OUT FOR THE HIDDEN UPSELLING I liked using turbotax until it continued to try to upsell me the premier services, which I declined multiple times throughout the preparation process, and then at the end when its time to file and pay somehow premier services is added. And funny how it's so hard to remove Premier Services once it's added! They sneak it in by burying it in text, and using button colors that make it easy to not notice what you are clicking on. I said I don't want premiere services multiple times, but they still snuck it in (because they know the user is tired and fatigued from reading so much useless text), and then made it difficult to go back and remove it. I don't trust this business ethic and won't be using turbotax again. Also I don't trust the terms/conditions agreement in order to submit a review - "You agree Intuit may use an actor, a model or other person or image, static, filmed or animated, to portray or simulate you and your Image, in any advertising, marketing, promotion, sales or publicity materials which utilize the Content."
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to file Turbo Tax is an easy site to use when filing taxes.
Date published: 2021-02-28
Rated 5 out of 5 by from Very user friendly I enjoyed it immensely will use next year!!!!!!!!!
Date published: 2021-02-28
Rated 4 out of 5 by from was easy to work with Was easy to follow, instructions very clear, allowed chance to chat if necessary
Date published: 2021-02-28
Rated 5 out of 5 by from I love Turbo Tax Deluxe Turbo Tax does a great job of walking me through each section and giving helpful information when needed.
Date published: 2021-02-28
Rated 5 out of 5 by from So Simple! I really love the format and simplicity in design. It makes it super easy for me to prepare my own taxes with confidence.
Date published: 2021-02-28
Rated 5 out of 5 by from Great!! It was super easy! Everyone should give it a try awesome
Date published: 2021-02-28
Rated 1 out of 5 by from average - hidden fees Hidden fees not known about until you are too deep
Date published: 2021-02-28
Rated 5 out of 5 by from Great service I did not talk with anyone about my taxes I did them myself
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax is okay I've been using TurboTax for four years and the only reason I keep using it is because it has my saved information. I think that it has a lot of software issues and it can be frustrating at time.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10268
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from WATCH OUT FOR THE HIDDEN UPSELLING I liked using turbotax until it continued to try to upsell me the premier services, which I declined multiple times throughout the preparation process, and then at the end when its time to file and pay somehow premier services is added. And funny how it's so hard to remove Premier Services once it's added! They sneak it in by burying it in text, and using button colors that make it easy to not notice what you are clicking on. I said I don't want premiere services multiple times, but they still snuck it in (because they know the user is tired and fatigued from reading so much useless text), and then made it difficult to go back and remove it. I don't trust this business ethic and won't be using turbotax again. Also I don't trust the terms/conditions agreement in order to submit a review - "You agree Intuit may use an actor, a model or other person or image, static, filmed or animated, to portray or simulate you and your Image, in any advertising, marketing, promotion, sales or publicity materials which utilize the Content."
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to file Turbo Tax is an easy site to use when filing taxes.
Date published: 2021-02-28
Rated 5 out of 5 by from Very user friendly I enjoyed it immensely will use next year!!!!!!!!!
Date published: 2021-02-28
Rated 4 out of 5 by from was easy to work with Was easy to follow, instructions very clear, allowed chance to chat if necessary
Date published: 2021-02-28
Rated 5 out of 5 by from I love Turbo Tax Deluxe Turbo Tax does a great job of walking me through each section and giving helpful information when needed.
Date published: 2021-02-28
Rated 5 out of 5 by from So Simple! I really love the format and simplicity in design. It makes it super easy for me to prepare my own taxes with confidence.
Date published: 2021-02-28
Rated 5 out of 5 by from Great!! It was super easy! Everyone should give it a try awesome
Date published: 2021-02-28
Rated 1 out of 5 by from average - hidden fees Hidden fees not known about until you are too deep
Date published: 2021-02-28
Rated 5 out of 5 by from Great service I did not talk with anyone about my taxes I did them myself
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax is okay I've been using TurboTax for four years and the only reason I keep using it is because it has my saved information. I think that it has a lot of software issues and it can be frustrating at time.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10268