TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Student
Rated 1 out of 5 by from Sucks with new laptop Ugh. I'm a longtime TurboTax user. This year I spent several hundred dollars on a new laptop specifically because TurboTax said it would not support Windows 7. I didn't need a new laptop but Turbo Tax said I did. Then Turbo Tax was nothing but trouble with the new Windows 10 laptop. Yes the help community was awesome and fixed my issue (had to set my screen resolution lower when putting in the license and paying for the state e-file). But seriously Turbo Tax.. you made me buy a new computer. You should have been better. Luckily google came to my rescue. also the 55 minute wait time for phone customer service was not cool. It's not even near the filing deadline yet.
Date published: 2021-02-28
Rated 4 out of 5 by from TURBO TAX Very easy, and quick . Easy to follow instructions and people to help if needed.
Date published: 2021-02-28
Rated 5 out of 5 by from Julio It was great and easy service. All my information was already saved and ready to go.
Date published: 2021-02-28
Rated 4 out of 5 by from It's great allow you to review and correct. I have been using Turbo Tax since 2007 or 2008 never had any problems with the IRS or federal government in general. This year I will be recommending my 90 year Auntie Granny use the services provided.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful They were very nice and helpful, answered my question, very informative.
Date published: 2021-02-28
Rated 5 out of 5 by from Superb help When I needed the help Mona was there to help, what a splendid person to have help!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is great TurboTax is a great way to do your on taxes. The offer helpful tips and there is a live tax expert waiting to help you answer any tax questions.
Date published: 2021-02-28
Rated 3 out of 5 by from Not prompted and had to keep fixing the return My returns kept being rejected over PIN and Dependent info that I was not prompted with in the beginning. I have been using Turbo Tax since it became available and never had this many issues before.
Date published: 2021-02-28
Rated 5 out of 5 by from Great tool Always helpful and easy to use! Never had any issues.
Date published: 2021-02-28
Rated 2 out of 5 by from I got no live help. I paid for live so that I can speak to someone if i have questions during the time that I am filing. When I did try to get someone i first got a no one was available message and tried again and there is an error message, I attempted again and got a message to use the help option to answer question. I end up having to google search some of my concerns. I got no live help it was a waste of money paying for that option.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10267
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Sucks with new laptop Ugh. I'm a longtime TurboTax user. This year I spent several hundred dollars on a new laptop specifically because TurboTax said it would not support Windows 7. I didn't need a new laptop but Turbo Tax said I did. Then Turbo Tax was nothing but trouble with the new Windows 10 laptop. Yes the help community was awesome and fixed my issue (had to set my screen resolution lower when putting in the license and paying for the state e-file). But seriously Turbo Tax.. you made me buy a new computer. You should have been better. Luckily google came to my rescue. also the 55 minute wait time for phone customer service was not cool. It's not even near the filing deadline yet.
Date published: 2021-02-28
Rated 4 out of 5 by from TURBO TAX Very easy, and quick . Easy to follow instructions and people to help if needed.
Date published: 2021-02-28
Rated 5 out of 5 by from Julio It was great and easy service. All my information was already saved and ready to go.
Date published: 2021-02-28
Rated 4 out of 5 by from It's great allow you to review and correct. I have been using Turbo Tax since 2007 or 2008 never had any problems with the IRS or federal government in general. This year I will be recommending my 90 year Auntie Granny use the services provided.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful They were very nice and helpful, answered my question, very informative.
Date published: 2021-02-28
Rated 5 out of 5 by from Superb help When I needed the help Mona was there to help, what a splendid person to have help!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is great TurboTax is a great way to do your on taxes. The offer helpful tips and there is a live tax expert waiting to help you answer any tax questions.
Date published: 2021-02-28
Rated 3 out of 5 by from Not prompted and had to keep fixing the return My returns kept being rejected over PIN and Dependent info that I was not prompted with in the beginning. I have been using Turbo Tax since it became available and never had this many issues before.
Date published: 2021-02-28
Rated 5 out of 5 by from Great tool Always helpful and easy to use! Never had any issues.
Date published: 2021-02-28
Rated 2 out of 5 by from I got no live help. I paid for live so that I can speak to someone if i have questions during the time that I am filing. When I did try to get someone i first got a no one was available message and tried again and there is an error message, I attempted again and got a message to use the help option to answer question. I end up having to google search some of my concerns. I got no live help it was a waste of money paying for that option.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10267