TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Great but stop trying to trick people into upgrade This was really useful and I found it quick, but you twice during the process tried to get me to buy a version without realizing it. My tax return was like $60. You literally would have taken the entire thing
Date published: 2022-04-11
Rated 1 out of 5 by from Can't enter the letter on my employer ID My return is repeatedly being rejected because of a glitch in the softwar, noone to help, the BOT response in Chat is ueseless, first time in 25 years I'm seriously looking for an alternative to Turbo Tax.
Date published: 2022-04-11
Rated 5 out of 5 by from Good But... Turbo Tax is great, but tax returns should be free!
Date published: 2022-04-11
Rated 5 out of 5 by from Very Helpful and easy to use Great product! easy to use and quick to fill out the form
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome! My experience with Turbo Tax has been awesome! I have used this product for many years. I wouldn't feel comfortable with any other tax product. I really like all the prompts and more in-depth information.
Date published: 2022-04-11
Rated 4 out of 5 by from It got the job done. Usually, a great experience. This time around my children are working and I wish Turbo Tax would ask specific questions about that on your return to make it easier to plug in the schedule C information. I bought the business version, but it still felt complicated because they don't own a business, but work side jobs getting paid through a cash app.
Date published: 2022-04-11
Rated 5 out of 5 by from Assistance from Live Chat (Deborah) Ms. Deborah, provided excellent customer service. She ensured that she stayed on the live chat and ensure that my matter was handle professionally and efficiently Thank you again.
Date published: 2022-04-11
Rated 3 out of 5 by from NEW CHARGE this is the first time that after purchasing the deluxe version including the state return, i was charged an additional 25.00 to e file the state return.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is fairly easy Some items are still slightly hard to understand. A little more explanation would go a long way.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use I have used TurboTax 7 years in a row and hope to continue to use it
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 10241
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great but stop trying to trick people into upgrade This was really useful and I found it quick, but you twice during the process tried to get me to buy a version without realizing it. My tax return was like $60. You literally would have taken the entire thing
Date published: 2022-04-11
Rated 1 out of 5 by from Can't enter the letter on my employer ID My return is repeatedly being rejected because of a glitch in the softwar, noone to help, the BOT response in Chat is ueseless, first time in 25 years I'm seriously looking for an alternative to Turbo Tax.
Date published: 2022-04-11
Rated 5 out of 5 by from Good But... Turbo Tax is great, but tax returns should be free!
Date published: 2022-04-11
Rated 5 out of 5 by from Very Helpful and easy to use Great product! easy to use and quick to fill out the form
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome! My experience with Turbo Tax has been awesome! I have used this product for many years. I wouldn't feel comfortable with any other tax product. I really like all the prompts and more in-depth information.
Date published: 2022-04-11
Rated 4 out of 5 by from It got the job done. Usually, a great experience. This time around my children are working and I wish Turbo Tax would ask specific questions about that on your return to make it easier to plug in the schedule C information. I bought the business version, but it still felt complicated because they don't own a business, but work side jobs getting paid through a cash app.
Date published: 2022-04-11
Rated 5 out of 5 by from Assistance from Live Chat (Deborah) Ms. Deborah, provided excellent customer service. She ensured that she stayed on the live chat and ensure that my matter was handle professionally and efficiently Thank you again.
Date published: 2022-04-11
Rated 3 out of 5 by from NEW CHARGE this is the first time that after purchasing the deluxe version including the state return, i was charged an additional 25.00 to e file the state return.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is fairly easy Some items are still slightly hard to understand. A little more explanation would go a long way.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use I have used TurboTax 7 years in a row and hope to continue to use it
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 10241