TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Thanks for making it simple Tax expert quickly resolved my inquires and helped me file my return
Date published: 2023-02-23
Rated 5 out of 5 by from Super easy to use I have used Turbo Tax since 2004 and every year they make it easier to use. There is always a way to get help or understand questions that may be confusing or unclear. Love it!
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax saved me a lot of time & effort Took longer than I expected, mainly because I was referring to IRS Forms and Publications that I was not familiar with
Date published: 2023-02-23
Rated 1 out of 5 by from Website bugs and overcharging I wasn't able to type a single thing in on the website, I had to type on an app off screen for literally everything from start to finish and then copy it into the forms online. On top of that, I have never been charged a penny in the past for using the simple tax returns and now I got charged $200+ to be told my return didn't even require the services paid for. I am highly unlikely to use this service again after this.
Date published: 2023-02-23
Rated 5 out of 5 by from TURBOTAX MAKES EVERYTHING SO EASY SO EASY AND INEXPENSEIVE, USED TO USE AN ACCOUNTANT AND IT WOULD RUN ~$500 NOW A COUPLE OF HOURS WITH TURBOTAX AND ITS DONE
Date published: 2023-02-23
Rated 5 out of 5 by from Turbo tax is great Great service and very helpful. Thank you so much for helping me get this done
Date published: 2023-02-23
Rated 4 out of 5 by from A fairly easy program to follow. It is a good product, but when I tried to apply my refund to next year after I had passed by that question, I felt like I was going in circles. Finally resolved the problem.
Date published: 2023-02-23
Rated 4 out of 5 by from OK SOME NEW FEES I WAS NOT AWARE OF. THESE FEES WERE NOT CHARGED ON LAST YEARS TURBO TAX
Date published: 2023-02-23
Rated 5 out of 5 by from I Love Tax Season With TurboTax I look forward to filing every single year. The software is so simple anyone can do it and not to mention all the savings that I get yearly.
Date published: 2023-02-23
Rated 2 out of 5 by from No Help for Rejected Returns and Added Fees!! Took me THREE TIMES to submit my taxes and I had to go through trying to figure out how to fix the problem. Still not sure if it’s fixed or not. They also keep going up in price and to make things worse, constantly up-sell during the process. Then at the end, they’ve added yet another fee that you need to pay before filling. After over 2 hours of entering data, I was told to pay another $39 to e-file or print out my return and mail it in. E-filing should be free - it is through the tax department. Nobody using Turbo Tax is planning on printing and mailing a return, but instead of being transparent and telling customers upfront, they spring it at the end when people have to pay or start over. Next year, I will be trying a different tax software. Predatory and ridiculous.
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thanks for making it simple Tax expert quickly resolved my inquires and helped me file my return
Date published: 2023-02-23
Rated 5 out of 5 by from Super easy to use I have used Turbo Tax since 2004 and every year they make it easier to use. There is always a way to get help or understand questions that may be confusing or unclear. Love it!
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax saved me a lot of time & effort Took longer than I expected, mainly because I was referring to IRS Forms and Publications that I was not familiar with
Date published: 2023-02-23
Rated 1 out of 5 by from Website bugs and overcharging I wasn't able to type a single thing in on the website, I had to type on an app off screen for literally everything from start to finish and then copy it into the forms online. On top of that, I have never been charged a penny in the past for using the simple tax returns and now I got charged $200+ to be told my return didn't even require the services paid for. I am highly unlikely to use this service again after this.
Date published: 2023-02-23
Rated 5 out of 5 by from TURBOTAX MAKES EVERYTHING SO EASY SO EASY AND INEXPENSEIVE, USED TO USE AN ACCOUNTANT AND IT WOULD RUN ~$500 NOW A COUPLE OF HOURS WITH TURBOTAX AND ITS DONE
Date published: 2023-02-23
Rated 5 out of 5 by from Turbo tax is great Great service and very helpful. Thank you so much for helping me get this done
Date published: 2023-02-23
Rated 4 out of 5 by from A fairly easy program to follow. It is a good product, but when I tried to apply my refund to next year after I had passed by that question, I felt like I was going in circles. Finally resolved the problem.
Date published: 2023-02-23
Rated 4 out of 5 by from OK SOME NEW FEES I WAS NOT AWARE OF. THESE FEES WERE NOT CHARGED ON LAST YEARS TURBO TAX
Date published: 2023-02-23
Rated 5 out of 5 by from I Love Tax Season With TurboTax I look forward to filing every single year. The software is so simple anyone can do it and not to mention all the savings that I get yearly.
Date published: 2023-02-23
Rated 2 out of 5 by from No Help for Rejected Returns and Added Fees!! Took me THREE TIMES to submit my taxes and I had to go through trying to figure out how to fix the problem. Still not sure if it’s fixed or not. They also keep going up in price and to make things worse, constantly up-sell during the process. Then at the end, they’ve added yet another fee that you need to pay before filling. After over 2 hours of entering data, I was told to pay another $39 to e-file or print out my return and mail it in. E-filing should be free - it is through the tax department. Nobody using Turbo Tax is planning on printing and mailing a return, but instead of being transparent and telling customers upfront, they spring it at the end when people have to pay or start over. Next year, I will be trying a different tax software. Predatory and ridiculous.
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10237