TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from the online version is much better than the disc the online version is much better than the disc/download
Date published: 2023-02-23
Rated 5 out of 5 by from It's awesome They all were very helpful and they explained everything well
Date published: 2023-02-23
Rated 1 out of 5 by from Last Year TurboTax Messed Up My State Return Last year due to an error, my Oregon State return was messed up. I had to then get a printer to print it, send it in manually which cost me money, and pay Oregon pay money which was unexpected. After that I had to respond back to Oregon state again in January because they were wondering why I had to send a second tax return. Big hassle and paying more money to Oregon. After all of my time and hassle, I just got a refund of my money for the return for last year. I asked to have this year's tax return compensated as well since I paid for a product that failed, spent numerous hours trying to resolve their error and the best they could do was a 30% discount that I feel many customers got anyway. Turbo Tax should stand behind THEIR ERROR a lot better than just refunding me, especially since I had to spend my time to correct it. I use Turbo Tax so I don't have to have all of this hassle and I DO NOT feel like they made it correct by merely refunding me for all of the time and hassle I incurred due to their software glitch. I will tell everyone of my horrible experience every time I am asked. The only shining star in this entire experience is Beth in your Customer Service department is EXCELLENT. Went way above and beyond to try and help me. However Turbo Tax doesn't make their errors correct in my book at all. Yes, technically they followed whatever legal disclaimer they are supposed to in the terms and conditions I agree to; but I don't feel made whole at all for my loss of time and resources due to their error.
Date published: 2023-02-23
Rated 4 out of 5 by from E-File Tax Return I Have some problems e-filing the Tax Return for 2022. Had to rely on a 3rd party to make it work when e-filing.
Date published: 2023-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax was easy to use to file my taxes. Very simple s
Date published: 2023-02-23
Rated 5 out of 5 by from turbo tax is awesome. It's a long process, but it's much better than going to a tax person and have to wait in line.
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax is amazing! The live help option made filing so much easier! I spoke with James and also Jamilla and both of them made filing less stressful. They were amazing to work with and have help from!
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax drips with awesome sauce Nearly experience top knotch do it yourself taxes love it
Date published: 2023-02-23
Rated 5 out of 5 by from have always used turbo tax have always used turbo tax easier then some eithers.
Date published: 2023-02-23
Rated 4 out of 5 by from very easy to use Ive used turbo tax for years. so I'm very pleased with the service.
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from the online version is much better than the disc the online version is much better than the disc/download
Date published: 2023-02-23
Rated 5 out of 5 by from It's awesome They all were very helpful and they explained everything well
Date published: 2023-02-23
Rated 1 out of 5 by from Last Year TurboTax Messed Up My State Return Last year due to an error, my Oregon State return was messed up. I had to then get a printer to print it, send it in manually which cost me money, and pay Oregon pay money which was unexpected. After that I had to respond back to Oregon state again in January because they were wondering why I had to send a second tax return. Big hassle and paying more money to Oregon. After all of my time and hassle, I just got a refund of my money for the return for last year. I asked to have this year's tax return compensated as well since I paid for a product that failed, spent numerous hours trying to resolve their error and the best they could do was a 30% discount that I feel many customers got anyway. Turbo Tax should stand behind THEIR ERROR a lot better than just refunding me, especially since I had to spend my time to correct it. I use Turbo Tax so I don't have to have all of this hassle and I DO NOT feel like they made it correct by merely refunding me for all of the time and hassle I incurred due to their software glitch. I will tell everyone of my horrible experience every time I am asked. The only shining star in this entire experience is Beth in your Customer Service department is EXCELLENT. Went way above and beyond to try and help me. However Turbo Tax doesn't make their errors correct in my book at all. Yes, technically they followed whatever legal disclaimer they are supposed to in the terms and conditions I agree to; but I don't feel made whole at all for my loss of time and resources due to their error.
Date published: 2023-02-23
Rated 4 out of 5 by from E-File Tax Return I Have some problems e-filing the Tax Return for 2022. Had to rely on a 3rd party to make it work when e-filing.
Date published: 2023-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax was easy to use to file my taxes. Very simple s
Date published: 2023-02-23
Rated 5 out of 5 by from turbo tax is awesome. It's a long process, but it's much better than going to a tax person and have to wait in line.
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax is amazing! The live help option made filing so much easier! I spoke with James and also Jamilla and both of them made filing less stressful. They were amazing to work with and have help from!
Date published: 2023-02-23
Rated 5 out of 5 by from TurboTax drips with awesome sauce Nearly experience top knotch do it yourself taxes love it
Date published: 2023-02-23
Rated 5 out of 5 by from have always used turbo tax have always used turbo tax easier then some eithers.
Date published: 2023-02-23
Rated 4 out of 5 by from very easy to use Ive used turbo tax for years. so I'm very pleased with the service.
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 10224