TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281589 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbotax is Easy and Reliable We have used Turbo tax for more that 10 years. It is easy and reliable. I have the automatic re-reorder and never have to wonder if I'm ready for tax time. The question and help function really works when you are unsure. I would recommend Turbo Tax no matter how easy or complicated your tax filing.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax great way to file taxes It's very thorough and easy to use. They cover everything and it's not expensive.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and theorough Excellent service, easy walked you through all the steps, asked a lot of questions which helped find tax credits!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome Gets easier and easier each year I file my taxes. Thanks
Date published: 2021-02-28
Rated 5 out of 5 by from Free was easy the site itself answered my questions as needed and made it super easy to file without buying any of the extra services they charge for.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbu tax was very helpful Needed help and paid the extra $65 for a piece of mind.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very helpful Easy to use and understand. Walks you through the taxes step by step.
Date published: 2021-02-28
Rated 3 out of 5 by from not free anymore :( easy to use and great guidence, however, for work I do myself it's disappointing that it isn't free anymore and it cost me almost as much as I would pay for H&R Block's assitance, them doing all the work. At least with them they give you a part of you refund the same day you file.
Date published: 2021-02-28
Rated 3 out of 5 by from 3 year I like it Everything went well just that the live advisor was not good I payed extra for nothing . I wanted them to help me if I did the 8915 correctly and they said I needed another expert and to talk to them I had to wait about a week so I just skipped that part
Date published: 2021-02-28
Rated 3 out of 5 by from Customer Service needs work Twice I tried to get help with how to file my state taxes. Twice I was left to figure it out on my own. The first chat representative left the chat randomly. The second, Judy with 34 years of experience, kept giving me incorrect information. "My spouse" does not refer to me. My wife has never served in the armed forces and Judy insisted that I need to mark that she has because that question was in reference to me. (Sorry Judy, but it wasn't about me.) As a matter of fact, my wife is exempt under MSRRA from paying state taxes so maybe some of the reps need to get extra training before they end up getting people audited for the mistakes of said reps. I'm glad I paid the extra for live help when help wasn't given. I'll be using another service next year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10207
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is Easy and Reliable We have used Turbo tax for more that 10 years. It is easy and reliable. I have the automatic re-reorder and never have to wonder if I'm ready for tax time. The question and help function really works when you are unsure. I would recommend Turbo Tax no matter how easy or complicated your tax filing.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax great way to file taxes It's very thorough and easy to use. They cover everything and it's not expensive.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and theorough Excellent service, easy walked you through all the steps, asked a lot of questions which helped find tax credits!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome Gets easier and easier each year I file my taxes. Thanks
Date published: 2021-02-28
Rated 5 out of 5 by from Free was easy the site itself answered my questions as needed and made it super easy to file without buying any of the extra services they charge for.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbu tax was very helpful Needed help and paid the extra $65 for a piece of mind.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is very helpful Easy to use and understand. Walks you through the taxes step by step.
Date published: 2021-02-28
Rated 3 out of 5 by from not free anymore :( easy to use and great guidence, however, for work I do myself it's disappointing that it isn't free anymore and it cost me almost as much as I would pay for H&R Block's assitance, them doing all the work. At least with them they give you a part of you refund the same day you file.
Date published: 2021-02-28
Rated 3 out of 5 by from 3 year I like it Everything went well just that the live advisor was not good I payed extra for nothing . I wanted them to help me if I did the 8915 correctly and they said I needed another expert and to talk to them I had to wait about a week so I just skipped that part
Date published: 2021-02-28
Rated 3 out of 5 by from Customer Service needs work Twice I tried to get help with how to file my state taxes. Twice I was left to figure it out on my own. The first chat representative left the chat randomly. The second, Judy with 34 years of experience, kept giving me incorrect information. "My spouse" does not refer to me. My wife has never served in the armed forces and Judy insisted that I need to mark that she has because that question was in reference to me. (Sorry Judy, but it wasn't about me.) As a matter of fact, my wife is exempt under MSRRA from paying state taxes so maybe some of the reps need to get extra training before they end up getting people audited for the mistakes of said reps. I'm glad I paid the extra for live help when help wasn't given. I'll be using another service next year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 10207