TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Cost me for service for form I do not need. I am a full-time student with a part-time job. There was a form that I have never heard of before that TurboTax require I process, at the detriment of $700 if I do not. to process that form, I had to pay $90 to upgrade to Live Deluxe TurboTax. I know $90 is worth it in the end but I don't just have that money to spend. Then it offered to take the money out of my refund, at the additional cost of $40 on top of the $90. In total it would cost me $130 for a form I have never heard of before and that I don't even qualify for. This is just a warning for others. I have had positive experiences with TurboTax in the past, and recommended them to others, but this has diminished my view of them a bit.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is the BEST! Always a great experience. I will continue to use it in the future.
Date published: 2021-02-19
Rated 5 out of 5 by from very responsible turbo tax e file is very convenient, easy to understand and very responsible with their clients. trust worthy also.
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is cool its ok im just waitining for my money so i can move forward
Date published: 2021-02-19
Rated 1 out of 5 by from cant efile you cannot e file one of the most used forms for claiming sick/family leave or childcare related to covid 19.
Date published: 2021-02-19
Rated 5 out of 5 by from This was most excellent Very easy very friendly very professional very helpful on and on
Date published: 2021-02-19
Rated 5 out of 5 by from awesesom yes poltics and taxes our a shingard to the moral fabric of society
Date published: 2021-02-19
Rated 5 out of 5 by from Easy/helpful/free It was easy to understand; very user-friendly. And free!
Date published: 2021-02-19
Rated 1 out of 5 by from Made me pay to do simple taxes TurboTax made me pay at the end to file my taxes. I had to also go back and search for how to upload papers from university. I have never had to pay in the past, or had this much trouble with it.
Date published: 2021-02-19
Rated 1 out of 5 by from Turbo Tax had issues that took me almost 3 hours I encountered an issue with the Turbo Tax software that took more than 2.5 hours and two "experts" to resolve. I am tremendously frustrated. The first expert did little to help. The second stuck with me and kept searching for answers until it was resolved.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10202
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Cost me for service for form I do not need. I am a full-time student with a part-time job. There was a form that I have never heard of before that TurboTax require I process, at the detriment of $700 if I do not. to process that form, I had to pay $90 to upgrade to Live Deluxe TurboTax. I know $90 is worth it in the end but I don't just have that money to spend. Then it offered to take the money out of my refund, at the additional cost of $40 on top of the $90. In total it would cost me $130 for a form I have never heard of before and that I don't even qualify for. This is just a warning for others. I have had positive experiences with TurboTax in the past, and recommended them to others, but this has diminished my view of them a bit.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is the BEST! Always a great experience. I will continue to use it in the future.
Date published: 2021-02-19
Rated 5 out of 5 by from very responsible turbo tax e file is very convenient, easy to understand and very responsible with their clients. trust worthy also.
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is cool its ok im just waitining for my money so i can move forward
Date published: 2021-02-19
Rated 1 out of 5 by from cant efile you cannot e file one of the most used forms for claiming sick/family leave or childcare related to covid 19.
Date published: 2021-02-19
Rated 5 out of 5 by from This was most excellent Very easy very friendly very professional very helpful on and on
Date published: 2021-02-19
Rated 5 out of 5 by from awesesom yes poltics and taxes our a shingard to the moral fabric of society
Date published: 2021-02-19
Rated 5 out of 5 by from Easy/helpful/free It was easy to understand; very user-friendly. And free!
Date published: 2021-02-19
Rated 1 out of 5 by from Made me pay to do simple taxes TurboTax made me pay at the end to file my taxes. I had to also go back and search for how to upload papers from university. I have never had to pay in the past, or had this much trouble with it.
Date published: 2021-02-19
Rated 1 out of 5 by from Turbo Tax had issues that took me almost 3 hours I encountered an issue with the Turbo Tax software that took more than 2.5 hours and two "experts" to resolve. I am tremendously frustrated. The first expert did little to help. The second stuck with me and kept searching for answers until it was resolved.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10202