TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 4 out of 5 by from Product We have been using Turbo Tax for decades, so it should have the answers for the questions by transferring information from previous years, instead, we need to dig up previous records to confirm. . Backups are too slow and too often.
Date published: 2021-10-11
Rated 5 out of 5 by from Very pleased with turbo tax I had to file an extension this year .Turbo tax helped with this as well as completing my tax return. The agents are patient and reassuring
Date published: 2021-10-11
Rated 5 out of 5 by from Very easy to use. The software was very easy to use. I highly recommend it to anyone who is claiming the standard deduction. You can this and save the money on using an accountant. I have TurboTax every year for the last 10 years.
Date published: 2021-10-11
Rated 3 out of 5 by from Turbo Tax... I have used Turbo Tax for many, many years. This year was the most difficult year to use ever! I don't know if the difficulty was due to changes in the IRS/AZ codes/regs or what. This is the first time since e-filing became available that I have to file via snail mail. I tried contacting TT support, but all attempts failed. I entered the six digit codes requested by TT & sent to my cell phone, but received only error messages. I'm still not sure which password is the correct password for TT. I just wanted to chat or speak personally with customer service. I hope next year's experience will be better.
Date published: 2021-10-11
Rated 2 out of 5 by from Doesn't include local TriMet tax forms This has been a weakness for years. In the past, Turbo has made errors filling out the form, or would just allow you to print the form and, well, you're on your own. This year, no mention of the tax, no copies of the form. If you relied on TT for this you might just fail to file. This form is short, but a real pain. Expected this system to be complete.
Date published: 2021-10-11
Rated 5 out of 5 by from turbo tax is really great, I will always use I am a first time user, it is user friendly and quick ! Will always use !
Date published: 2021-10-11
Rated 3 out of 5 by from KINDA PRICEY!! It was ok and easy to use and easy to get help online
Date published: 2021-10-11
Rated 1 out of 5 by from It works until it doesn't I filed a return, which I need to amend. Intuit says that I can do this through Turbo Tax, except when I open the app it doesn't match Intuit's explanation of what to do. There is no "Amend a return (make changes) after it was filed and accepted by the IRS" to select.
Date published: 2021-10-11
Rated 5 out of 5 by from New to business Just starting on a small business and trying to figure out the tax landscape and prep needed to file taxes for next year. Turbo Tax is a good start as they ask all the required details, so you can figure out what to track to make the process seamless
Date published: 2021-10-11
Rated 4 out of 5 by from Turbotax Full Service Premier was a useful service Overall, this was a very helpful service for preparing my complicated return. I experienced a few technological glitches where the CPA and I could not view the return at the same time. I also didn't like that I couldn't review my past returns I had completed with Turbotax once the live feature was activated. Luckily, I had them saved on another hard drive. Despite these issues, the CPA assisting me was extremely patient and helpful, and overall, I would recommend the service.
Date published: 2021-10-11
All TurboTax® Offerings Reviews - Page 103
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Product We have been using Turbo Tax for decades, so it should have the answers for the questions by transferring information from previous years, instead, we need to dig up previous records to confirm. . Backups are too slow and too often.
Date published: 2021-10-11
Rated 5 out of 5 by from Very pleased with turbo tax I had to file an extension this year .Turbo tax helped with this as well as completing my tax return. The agents are patient and reassuring
Date published: 2021-10-11
Rated 5 out of 5 by from Very easy to use. The software was very easy to use. I highly recommend it to anyone who is claiming the standard deduction. You can this and save the money on using an accountant. I have TurboTax every year for the last 10 years.
Date published: 2021-10-11
Rated 3 out of 5 by from Turbo Tax... I have used Turbo Tax for many, many years. This year was the most difficult year to use ever! I don't know if the difficulty was due to changes in the IRS/AZ codes/regs or what. This is the first time since e-filing became available that I have to file via snail mail. I tried contacting TT support, but all attempts failed. I entered the six digit codes requested by TT & sent to my cell phone, but received only error messages. I'm still not sure which password is the correct password for TT. I just wanted to chat or speak personally with customer service. I hope next year's experience will be better.
Date published: 2021-10-11
Rated 2 out of 5 by from Doesn't include local TriMet tax forms This has been a weakness for years. In the past, Turbo has made errors filling out the form, or would just allow you to print the form and, well, you're on your own. This year, no mention of the tax, no copies of the form. If you relied on TT for this you might just fail to file. This form is short, but a real pain. Expected this system to be complete.
Date published: 2021-10-11
Rated 5 out of 5 by from turbo tax is really great, I will always use I am a first time user, it is user friendly and quick ! Will always use !
Date published: 2021-10-11
Rated 3 out of 5 by from KINDA PRICEY!! It was ok and easy to use and easy to get help online
Date published: 2021-10-11
Rated 1 out of 5 by from It works until it doesn't I filed a return, which I need to amend. Intuit says that I can do this through Turbo Tax, except when I open the app it doesn't match Intuit's explanation of what to do. There is no "Amend a return (make changes) after it was filed and accepted by the IRS" to select.
Date published: 2021-10-11
Rated 5 out of 5 by from New to business Just starting on a small business and trying to figure out the tax landscape and prep needed to file taxes for next year. Turbo Tax is a good start as they ask all the required details, so you can figure out what to track to make the process seamless
Date published: 2021-10-11
Rated 4 out of 5 by from Turbotax Full Service Premier was a useful service Overall, this was a very helpful service for preparing my complicated return. I experienced a few technological glitches where the CPA and I could not view the return at the same time. I also didn't like that I couldn't review my past returns I had completed with Turbotax once the live feature was activated. Luckily, I had them saved on another hard drive. Despite these issues, the CPA assisting me was extremely patient and helpful, and overall, I would recommend the service.
Date published: 2021-10-11
All TurboTax® Offerings Reviews - Page 103