TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great help Assistance was quick and knowledgeable, was able to answer all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good Fairly easy to use and navigate thru, however expensive compared to many other tax preparation services like H&R Block and others
Date published: 2023-04-18
Rated 3 out of 5 by from Why so many changes? last year's version was better for Retal Property questions. The sale of an investment property was a bit difficult to get through. Anyway, while trying to get back to a property I was trying to edit the system would not allow it until I answered that I had another property to repot. Then I could get back. Then I had to delete all the Untitled entries. I had lots of trouble finding the forms mode in the online version. Next year I will use the download version. I needed help with the software, not the tax questions. I would have had to upgrade to the next package to get help, since the automated help was not working. I left Turbo Tax and found my answers on other websites.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes my life easier I have used Turbo Tax now for almost 10 years. I hated going to a tax prep location. This is so easy to use and I can do from my home! I also love that this year I was able to use the chat and live question feature when I was stumped! Having 3 jobs (and being self-employed) was confusing this year! Turbo tax always does it right! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy and filing for free is great! Easy filing. Love how they walk you through each step.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is very easy to use! turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Filing Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by from Pin field outdated, prohibits electronic filing Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased by Maria's help Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1020
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great help Assistance was quick and knowledgeable, was able to answer all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good Fairly easy to use and navigate thru, however expensive compared to many other tax preparation services like H&R Block and others
Date published: 2023-04-18
Rated 3 out of 5 by from Why so many changes? last year's version was better for Retal Property questions. The sale of an investment property was a bit difficult to get through. Anyway, while trying to get back to a property I was trying to edit the system would not allow it until I answered that I had another property to repot. Then I could get back. Then I had to delete all the Untitled entries. I had lots of trouble finding the forms mode in the online version. Next year I will use the download version. I needed help with the software, not the tax questions. I would have had to upgrade to the next package to get help, since the automated help was not working. I left Turbo Tax and found my answers on other websites.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes my life easier I have used Turbo Tax now for almost 10 years. I hated going to a tax prep location. This is so easy to use and I can do from my home! I also love that this year I was able to use the chat and live question feature when I was stumped! Having 3 jobs (and being self-employed) was confusing this year! Turbo tax always does it right! Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy and filing for free is great! Easy filing. Love how they walk you through each step.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is very easy to use! turbo tax live experts are very helpful and knowledgable, the system itself is very easy to use!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Filing Great product and service. I appreciate the ability to file on my own.
Date published: 2023-04-18
Rated 1 out of 5 by from Pin field outdated, prohibits electronic filing Turbo tax only allows 5 digit pin input yet federal pin provided is 6 digits. Thus unable to file electronically (file gets rejected by Fed), causing State reject too. 3 calls to Turbo Tax support yielded no support -- they did not know what to do.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I was rejected for no IP PIN. No matter where I searched, I could not find help with TurboTax help or support. I finally found where to enter the PIN by going outside of TurboTax and just Googling it.
Date published: 2023-04-18
Rated 5 out of 5 by from Very pleased by Maria's help Maria was able to easily and patiently help guide me through the process and also referred me to other helpful resources so that I can lessen my tax debt. She was very professional, patient and knowledgeable.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1020