TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Very good but no way to upload required documents I really appreciated the guidance from Turbo Tax for my federal and state return. My state return required the attachment of returns of other states to confirm the taxes withheld there.... but TurboTax did not give me an opportunity to upload those. Also I wonder if uploading my court order showing a lastname change since last year affecting my W2's etc would have been helpful to upload. Hoping TurboTax will address these needs in future.
Date published: 2022-03-26
Rated 5 out of 5 by from Best. Easiest. Fast. Place for taxes! Very easy to understand and didn’t take lots of time. Fast Accessible help from turbo tax too!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax makes it easy! I've been using TurboTax for 15+ years and each year it just gets better and better. The ease of use and the ability to get answers to your questions quickly is undeniably a time save, money saver, and gives me peace of mind each year.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Taz is easy to use I have been using Turbo Tax for many years but the last two had a lot of life changing events where I needed the live personal. They have been a great help and helped me save money when I was doing it incorrectly
Date published: 2022-03-26
Rated 2 out of 5 by from Not the best The challenge is that the form is not intuitive if you have any tiny deviation on your taxes, even if they are common variations. While there are lots of help articles, it would be nice if the UI could map to the appropriate field. Also, I would keep getting errors and it wasn't always obvious what was causing them. The chat option is decent, but I would rather not need to reach out. My state return was rejected due to formatting issues which leads me to believe that is a Turbo Tax issue as it is all fed in through the UI. In the end I had to refile using the exact same info that I originally entered. Also, at the end it asked me to make sure that my SS was correct and when I went to check it, I had to re-enter all the "fixes" that I had just completed. I don't know why it cannot remember where I was. It does in some instances, but not in all. I just submitted my state return again. I am hopeful that the exact same information is accepted this time.
Date published: 2022-03-26
Rated 4 out of 5 by from Online download does now work Online Software download dis not work. It should be fixed.
Date published: 2022-03-26
Rated 5 out of 5 by from Very helpful Wonderful!! Very helpful and patient with me I would recommend to my friends
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Great! The tax preparer was very knowable, patient, and put me at ease
Date published: 2022-03-26
Rated 5 out of 5 by from So, so easy with Turbo Tax The step by step process with Turbo Tax makes it so, so easy.
Date published: 2022-03-26
Rated 5 out of 5 by from Lesson learned I was with Turbo tax for some years. I had just wanted to switch, BIGGEST Mistake. This year I went back and had an issue and it was fixed so quickly. I’m not going to depart from turbo tax again. Outstanding representatives and just overall service.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 10150
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good but no way to upload required documents I really appreciated the guidance from Turbo Tax for my federal and state return. My state return required the attachment of returns of other states to confirm the taxes withheld there.... but TurboTax did not give me an opportunity to upload those. Also I wonder if uploading my court order showing a lastname change since last year affecting my W2's etc would have been helpful to upload. Hoping TurboTax will address these needs in future.
Date published: 2022-03-26
Rated 5 out of 5 by from Best. Easiest. Fast. Place for taxes! Very easy to understand and didn’t take lots of time. Fast Accessible help from turbo tax too!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax makes it easy! I've been using TurboTax for 15+ years and each year it just gets better and better. The ease of use and the ability to get answers to your questions quickly is undeniably a time save, money saver, and gives me peace of mind each year.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Taz is easy to use I have been using Turbo Tax for many years but the last two had a lot of life changing events where I needed the live personal. They have been a great help and helped me save money when I was doing it incorrectly
Date published: 2022-03-26
Rated 2 out of 5 by from Not the best The challenge is that the form is not intuitive if you have any tiny deviation on your taxes, even if they are common variations. While there are lots of help articles, it would be nice if the UI could map to the appropriate field. Also, I would keep getting errors and it wasn't always obvious what was causing them. The chat option is decent, but I would rather not need to reach out. My state return was rejected due to formatting issues which leads me to believe that is a Turbo Tax issue as it is all fed in through the UI. In the end I had to refile using the exact same info that I originally entered. Also, at the end it asked me to make sure that my SS was correct and when I went to check it, I had to re-enter all the "fixes" that I had just completed. I don't know why it cannot remember where I was. It does in some instances, but not in all. I just submitted my state return again. I am hopeful that the exact same information is accepted this time.
Date published: 2022-03-26
Rated 4 out of 5 by from Online download does now work Online Software download dis not work. It should be fixed.
Date published: 2022-03-26
Rated 5 out of 5 by from Very helpful Wonderful!! Very helpful and patient with me I would recommend to my friends
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Great! The tax preparer was very knowable, patient, and put me at ease
Date published: 2022-03-26
Rated 5 out of 5 by from So, so easy with Turbo Tax The step by step process with Turbo Tax makes it so, so easy.
Date published: 2022-03-26
Rated 5 out of 5 by from Lesson learned I was with Turbo tax for some years. I had just wanted to switch, BIGGEST Mistake. This year I went back and had an issue and it was fixed so quickly. I’m not going to depart from turbo tax again. Outstanding representatives and just overall service.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 10150