TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from TurboTax needs a little work The entire experience was great until "Final Review". The UPDATE before final review was a nightmare. I wasted 2 hours trying to get it to work. I ended up having to UNINSTALL TurboTax then re-install it from scratch. Not a pleasant experience however it did finally work.
Date published: 2022-04-15
Rated 5 out of 5 by from Great app! Easy to use! Very helpful and clearly defines what needs to be done.
Date published: 2022-04-15
Rated 5 out of 5 by from Very easy Been using for years, very easy if you have all of your information together.
Date published: 2022-04-15
Rated 3 out of 5 by from K1 form is outdated Format of K1 form in Turbo Tax is outdated and does not match the latest K1 form from corporation's CPA
Date published: 2022-04-15
Rated 1 out of 5 by from Nothing but trouble I switched to Turbotax last year because of the options involving early 401K withdrawls, but that option didn't even come available this year until April. It "imported" all my information that I still had to go back and fill in again. And it offered the option to pay with Paypal but never gave a submit payment once I logged into paypal. Calling their "professionals" for any sort of help would end up being on hold for 30 minutes while they googled whatever problem you had and gave you a canned answer. Its ridiculously expensive for the junk product you're getting and I will not be using Turbotax next year. I don't recommend you do either.
Date published: 2022-04-15
Rated 5 out of 5 by from Makes computing and filing taxes easier. Makes computing and filing taxes easier. Multiple K1 statements and hundreds of pages of 1099s. Piece of cake.
Date published: 2022-04-15
Rated 2 out of 5 by from Necessary evil - thanks lobbyists Puts you in loops/live calculations give doom and gloom outlook/makes you upgrade service every time you select a new form/claimed I didn't file with them 2020 when I definitely did/expensive
Date published: 2022-04-15
Rated 5 out of 5 by from Happy with turbotax After using turbo tax for several years, this is the first year I have had to pay for the service. I trust turbotax which is why come back. Because I am on a fixed income and dealing with severe medical conditions, I would have appreciated some kind of discount or waiver.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy and thorough as usual. Walking through every topic means you can't fail because of your own assumptions about whether you should report something or not. The guidance and help is professional, understandable and concise to get the user through whatever situation they may encounter.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax: Have used it many years - so easy; love Very Easy to use; If you aren't sure there is always a {?} button that explains it. I haven't been able to stump it yet in 10 years of using it. And for the first few years I bought and sold securities, options and currencies. Turbo Tax made it easy.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 10140
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax needs a little work The entire experience was great until "Final Review". The UPDATE before final review was a nightmare. I wasted 2 hours trying to get it to work. I ended up having to UNINSTALL TurboTax then re-install it from scratch. Not a pleasant experience however it did finally work.
Date published: 2022-04-15
Rated 5 out of 5 by from Great app! Easy to use! Very helpful and clearly defines what needs to be done.
Date published: 2022-04-15
Rated 5 out of 5 by from Very easy Been using for years, very easy if you have all of your information together.
Date published: 2022-04-15
Rated 3 out of 5 by from K1 form is outdated Format of K1 form in Turbo Tax is outdated and does not match the latest K1 form from corporation's CPA
Date published: 2022-04-15
Rated 1 out of 5 by from Nothing but trouble I switched to Turbotax last year because of the options involving early 401K withdrawls, but that option didn't even come available this year until April. It "imported" all my information that I still had to go back and fill in again. And it offered the option to pay with Paypal but never gave a submit payment once I logged into paypal. Calling their "professionals" for any sort of help would end up being on hold for 30 minutes while they googled whatever problem you had and gave you a canned answer. Its ridiculously expensive for the junk product you're getting and I will not be using Turbotax next year. I don't recommend you do either.
Date published: 2022-04-15
Rated 5 out of 5 by from Makes computing and filing taxes easier. Makes computing and filing taxes easier. Multiple K1 statements and hundreds of pages of 1099s. Piece of cake.
Date published: 2022-04-15
Rated 2 out of 5 by from Necessary evil - thanks lobbyists Puts you in loops/live calculations give doom and gloom outlook/makes you upgrade service every time you select a new form/claimed I didn't file with them 2020 when I definitely did/expensive
Date published: 2022-04-15
Rated 5 out of 5 by from Happy with turbotax After using turbo tax for several years, this is the first year I have had to pay for the service. I trust turbotax which is why come back. Because I am on a fixed income and dealing with severe medical conditions, I would have appreciated some kind of discount or waiver.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy and thorough as usual. Walking through every topic means you can't fail because of your own assumptions about whether you should report something or not. The guidance and help is professional, understandable and concise to get the user through whatever situation they may encounter.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax: Have used it many years - so easy; love Very Easy to use; If you aren't sure there is always a {?} button that explains it. I haven't been able to stump it yet in 10 years of using it. And for the first few years I bought and sold securities, options and currencies. Turbo Tax made it easy.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 10140