TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to File my Taxes Every year! Turbo Tax really makes it easy to take control of my taxes, it’s straight forward step by step and you have experts to assist you if needed, couldn’t ask for more!
Date published: 2023-02-24
Rated 1 out of 5 by from frustrating up-sales "Live" and "Max" packages My review is about the overall experience of TurboTax this year. Also it is incredibly condensing to suggest people to avoid "attitude" in their review..... I have been a customer with Turbo Tax for about 7 years at this point and this has been the most frustrating experience I've ever had. I typed in Turbo Tax on my computer and it took me to a sign in page. I accessed the site as usual and worked on my tax return. The website even auto filled in a lot of the 2021/previous information I entered for my last tax return (name, DOB, address, etc.) After I initially uploaded all of my tax documents and files, I noticed that I was going to be charged for using the "Live" service package. I did not use this "Live" service at any point while filing my return and did not want to pay for it. So, I logged in and out of my account to see if I could change the package from "Live" to deluxe; however, no options to downgrade the service were available. I then scrapped my return to start new one to choose another service package option from the start....However, when I started a new file, only three service package options appeared Self file, Live, and Live Pro..... No other options but the most expensive packages appeared. I wasted about 30 minutes going back and forth logging in and out to try to figure out where the other options were. I had search the TurboTax website, find the page with the package information on it, then select the Deluxe package and finally log into my account for the option to appear....Why did Turbo tax make this process so incredibly frustrating and force such an expensive up-sale down their customer's throats!? No only that After I was able to start a new tax return/ file I had to manually enter in all of my information. The TurboTax system no longer autofill my bio info and address even though I was logged in. On top of that, I had to select the Deluxe filing again since the system did not appear to register my selection of the Deluxe package. The final thing that made my head ache was the consent form for the MAX package up-sale. I reviewed my receipt and I did not pay for the MAX identity service. However, a page appeared to up-sale the MAX package after I submitted my payment to confirm my info in TurboTax was correct. Again this has been the most frustrating experience using TurboTax to date......
Date published: 2023-02-24
Rated 5 out of 5 by from ANOTHER YEAR WITH TURBO THANKS! GREAT TOOL FOR US THAT AREN'T ACCOUNTANTS ANOTHER YEAR WRAPPED UP!
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is the way to go Súper easy to use and love that there’s so much guidance.
Date published: 2023-02-24
Rated 5 out of 5 by from Quick and helpful TurboTax is fantastic. It is easy to use and works well with no issues, Best of all it is free! I plan on recommending TurboTax to my friends and family.
Date published: 2023-02-24
Rated 5 out of 5 by from Excelent I really appreciate this Aplication, helps me so much.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is easy to use! Have been using software version of Turbo Tax for years and last year moved to the online version and love it!
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is easy and amazing It was great easy to use and I did it by myself. You don’t have to worry about paying someone to do it when you can do it yourself that walk you through it
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax rules Super smooth easy to work with , I use turbo tax every year
Date published: 2023-02-24
Rated 1 out of 5 by from Turbo tax is charging you for deluxe for no reason forced to pay for deluxe twice, once for federal and another to file for state, when its only "required" for one. Completely ridiculous and a waste of money. I've been using for 5 years now and this is the first time its forced me to pay. I will no longer be using turbo tax after this year.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10134
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to File my Taxes Every year! Turbo Tax really makes it easy to take control of my taxes, it’s straight forward step by step and you have experts to assist you if needed, couldn’t ask for more!
Date published: 2023-02-24
Rated 1 out of 5 by from frustrating up-sales "Live" and "Max" packages My review is about the overall experience of TurboTax this year. Also it is incredibly condensing to suggest people to avoid "attitude" in their review..... I have been a customer with Turbo Tax for about 7 years at this point and this has been the most frustrating experience I've ever had. I typed in Turbo Tax on my computer and it took me to a sign in page. I accessed the site as usual and worked on my tax return. The website even auto filled in a lot of the 2021/previous information I entered for my last tax return (name, DOB, address, etc.) After I initially uploaded all of my tax documents and files, I noticed that I was going to be charged for using the "Live" service package. I did not use this "Live" service at any point while filing my return and did not want to pay for it. So, I logged in and out of my account to see if I could change the package from "Live" to deluxe; however, no options to downgrade the service were available. I then scrapped my return to start new one to choose another service package option from the start....However, when I started a new file, only three service package options appeared Self file, Live, and Live Pro..... No other options but the most expensive packages appeared. I wasted about 30 minutes going back and forth logging in and out to try to figure out where the other options were. I had search the TurboTax website, find the page with the package information on it, then select the Deluxe package and finally log into my account for the option to appear....Why did Turbo tax make this process so incredibly frustrating and force such an expensive up-sale down their customer's throats!? No only that After I was able to start a new tax return/ file I had to manually enter in all of my information. The TurboTax system no longer autofill my bio info and address even though I was logged in. On top of that, I had to select the Deluxe filing again since the system did not appear to register my selection of the Deluxe package. The final thing that made my head ache was the consent form for the MAX package up-sale. I reviewed my receipt and I did not pay for the MAX identity service. However, a page appeared to up-sale the MAX package after I submitted my payment to confirm my info in TurboTax was correct. Again this has been the most frustrating experience using TurboTax to date......
Date published: 2023-02-24
Rated 5 out of 5 by from ANOTHER YEAR WITH TURBO THANKS! GREAT TOOL FOR US THAT AREN'T ACCOUNTANTS ANOTHER YEAR WRAPPED UP!
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is the way to go Súper easy to use and love that there’s so much guidance.
Date published: 2023-02-24
Rated 5 out of 5 by from Quick and helpful TurboTax is fantastic. It is easy to use and works well with no issues, Best of all it is free! I plan on recommending TurboTax to my friends and family.
Date published: 2023-02-24
Rated 5 out of 5 by from Excelent I really appreciate this Aplication, helps me so much.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is easy to use! Have been using software version of Turbo Tax for years and last year moved to the online version and love it!
Date published: 2023-02-24
Rated 5 out of 5 by from TurboTax is easy and amazing It was great easy to use and I did it by myself. You don’t have to worry about paying someone to do it when you can do it yourself that walk you through it
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax rules Super smooth easy to work with , I use turbo tax every year
Date published: 2023-02-24
Rated 1 out of 5 by from Turbo tax is charging you for deluxe for no reason forced to pay for deluxe twice, once for federal and another to file for state, when its only "required" for one. Completely ridiculous and a waste of money. I've been using for 5 years now and this is the first time its forced me to pay. I will no longer be using turbo tax after this year.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 10134